Test Cases Analyst

Florence Hennessey

*****************@*******.*** 386-***-****

Over 20 years' experience in the Business Analysis/Quality Analyst roles leading system modernization projects

Certified Scrum Master

Experience in both Waterfall and Agile

Work closely with business groups for modernization of numerous systems including mainframe, Desktop, Laptops, Mobile devices and Windows Support, Web and Client Server.

Work with business groups to translate business documents into functional test documents, create test strategies/test plans to verify software functionality/adherence to business requirements

Experience in Desktop and Windows platforms.

Experience in writing functional business documentation, test plans, test case scenarios, postmortems

Adept at working with business groups (in-house and off-shore) to collect business requirements

High degree of attention to detail when executing test cases, documenting issues, retesting

Able to work in fast paced team environment as well as focusing on individual projects

Technical Experience

HP ALM Jira Quality Center Windows NT DB Visualizer

PowerPoint RTC Windows XP MS Project Access

Excel Visio Siebel CICS CSW

TSO OCR IBM Imaging Salesforce Mobile Testing

PMP Training Six Sigma-Green Training Scrum Master Certification

Experience

Business Systems Analyst

Liberty Mutual - Portsmouth, NH

June 2013 to present

Worked on the set up of the online procession site for Liberty Mutual Auto Insurance. This was a new process, involved from the beginning, meetings with the product owners, writing functional documents, test cases, testing, working with developers and bug resolution, all leading to site moving to a live environment. Involved with the same process for Liberty Mutual Mobile site as well as the Mobil App for online processing of Auto and Home Policies Work with business groups to translate business documents into functional test documents, create test strategies/test plans to verify software functionality/adherence to business requirements, execute manual test cases, validate results, document/update testing defects as needed, validate results with inputs from upstream and downstream systems, coordinate testing and implementation of multiple projects with in-house staff as well as an off-shore group, identify and communicate to business units any system modifications that may impact existing workflow procedures

Business Analyst/Quality Analyst

IDEA Consulting - Nashua, NH

June 2010 to June 2013

Work focused on working with the product owners for QVC, the home shopping network, gathering requirements, writing functional specs, working with developers to ensure the QVC website would be successfully implemented customer use Create test strategies/test plans to verify software functionality/adherence to business requirements, create/execute manual test cases, validate results, document/update testing defects as needed, validate results with inputs from upstream and downstream systems

Business Analyst

Liberty Mutual - Dover, NH

January 2008 to September 2008

Developed plans to verify software functionality/adherence to business requirements, execute manual test cases, validate results, document/update testing defects as needed, validate results with inputs from upstream and downstream systems for different in-house business groups

Business Analyst

JPMorgan Chase & Co - Lowell, MA

April 2007 to December 2007

Lead on an in-house project involving working closely with outside vendor on system patches to bring the Morgan systems into compliance Create test strategies/test plans to verify software functionality/adherence to business requirements, execute manual test cases, validate results, document/update testing defects as needed, validate results with inputs from upstream and downstream systems

Project Analyst

MetLife - Boston, MA

January 2006 to February 2007

Create test strategies/test plans to verify software functionality/adherence to business requirements, execute manual test cases, validate results, document/update testing defects as needed, validate results with inputs from upstream and downstream systems for MetLife Payment systems

Project/Business Analyst

Putnam Investments - Andover, MA

December 1996 to May 2005

Initially started on the Y2K project for Putnam, ensuring that all system screens were date/year compliant, that customers did not run in to any issues when the date/year fields were expanded from 2 to 4 characters. Moved on to be the Business Analyst for the Putman 529 product for the state of Ohio. Involved in working with the state, conference calls to gather requirements, wrote functional specs, worked with developers both in-house and those from Ohio to ensure a valid online processing system for customers to use when setting up their 529 plan accounts Create test strategies/test plans to verify software functionality/adherence to business requirements, execute manual test cases, validate results, document/update testing defects as needed, validate results with inputs from upstream and downstream systems Coordinate testing and implementation of multiple projects with in-house staff as well as an off-shore group, identify and communicate to business units any system modifications that may impact existing workflow procedures, facilitate discussions with the Documentation and Training Departments to ensure completeness of user documentation and training plans, train and evaluate Software Analysts and Software Testers

Education

B. S. in Criminal Justice

Northeastern University - Boston, MA

Certifications/Licenses

Certified Scrum Master (CSM)

October 2017

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