Customer Service Data Entry
Resume:
Barbara Herrera
San Antonio, Texas 78228
Professional Summary:
Demonstrates the ability to perform in a high pressured, multitask environment
Can do attitude, the ability to communicate and build a strong partnership
Employment:
Expertise (Manpower) September 2018 to March 2019
Chase JP Morgan- Operation Specialist, Customer Fullfillment, stone Oak, SA. TX
Process Account closures, Transfers, check insurance submitted by AML, KYC, Executive office, branch complaints, OLP fulfillment Hotline and other internal departments.
Respond to emails,expedited requests and executive office appropriately and timely.
Credits and debits general ladgers and mails out checks on closed accounts for Fraudulent Claims
Leading Edge March 2018- Aug 2018
Customer Service
Clerical, Data Entry, Office Support
USAA contracted through Peyton Group - January 30-September 21, 2017
Loss Mitigation Specialist
Responsible for contacting members who seek interested in a Member Assistance Application due to a hardship.
Modifications, Short Sales or Settlements are programs that are offered to the members.
Contacting third parties to find a solution that would be beneficial and allow the member to manage their debt.
Review members paystubs, bank statement, credit report.
Contact title companies to provide and review CD’s, listing agreement, sales contracts, 1st mortgage payoff and any other financial documents that is needed to render a decision.
Stewart Title Company- August 18, 2016-January 2017
Escrow Processor
Process and quality check all documents from lenders and attorneys for accuracy.
Prepare Lender closing documents in timely and professional manner.
Ensure complete and accurate packages are submitted for approval.
Respond to inquiries from borrowers, lenders and attorneys to resolve discrepancies. Prior to closing, call and confirm with lenders how the packages are being sent.
On purchase closings, call at least 48 hours prior to closing date.
Work to build strong partnerships with local lenders, realtors, attorneys.
USAA contracted through Millennium Group-
Multiple positions * August 2014-February 2016
Funder- Feb 2016-
Review and assure all closing documents have been signed and dated.
Obtain continuous communication with Title Companies on documents needed to complete review to obtain a Funding number.
Title Review— September 2015-January 2016
Review Title Commitments, assure no liens or judgments on title.
Set up escrow reserves and taxes by using mill rate or tax cert provided by Title Companies.
The ability to maintain a daily quota, to organize and determine which member’s closing date was moved and considered a “Rush” and needed immediate attention.
Continuous communication with title companies on documents needed to complete title review, applying seller’s concessions according to the sales contracts, verified closing disclosure and applied fees provided by title companies to cadence. Familiar with Prior to Close, setting up underwriting conditions, uploading documents to the title companies on Real EC.
March 2015-September 2015
VA Appraisal-
Order VA appraisals thru VA system on Real EC. Maintain a daily quota.
August 18, 2014- February 2015
RESPA Remediation-
Provided high level of customer support and assistance to USAA members and educate members on RESPA laws and 10% tolerance cure being performed by the bank to mortgage equity loans originated from January 2010 to present.
Address all customer questions, concerns and comments efficiently and effectively. Audit loan packages sent to customers by validating original and amended HUD loan packages.
Validate checks sent to members which were the increased 10% total cure amount from GFE and HUD balanced to daily spreadsheet.
Assist members by placing stop payments and re-issuing checks to new mailing address. Maintain compliance with established policies, procedures, guidelines and regulations.
Chase Bank contracted through KFORCE- April 2014-August 2014
AML Compliance Officer
Client screening. Process regulatory/non regulatory internally directed Enterprise-wide searches of account holders and their transactions.
Searching for suspected money laundering terrorist or drug dealers. Internal/external written and verbal communication of issues, directing searches, reviewing, reporting upon documents results.
Review process to determine whether a true match to a suspected name will include the results of account holder’s screenings, real time review of online transactions and the review of specific issues escalated from business units. High volume processing and analytical ability, initiative a solution-oriented mindset, through knowledge of banking process and the ability to work effectively in a diverse team/site environment.
USAA contracted through Millennium Group- March 11, 2013-Aug 12, 2013
Mortgage Specialist
Audited Recorded Mortgages and Final Titles which required daily contact with attorney offices and title Companies and access other avenues for obtaining these legal documents.
Bank of America contracted through Rose International – May 2011-March 2013
Bankruptcy Specialist/Chapter 7
Prepare Motion for Relief (MFR) referral to lift automatic stay on Chapter 7 and 13 loans.
Monitor and satisfy any issues pertaining to the MFR submitted in order to allow attorney offices to proceed with foreclosure.
Responsible for training all new employees on the process of preparing an MFR for all states. Balanced general ledgers on post-petition payments for all Chapter 13 cases.
Skill Set:
Microsoft Word, Excel, Outlook, Data Entry, Typing 52 wpm, time management and organizational skills, ability to multi-task, excellent Customer Service skills, 25 years of mortgage/finance/title experience, Proven ability to develop and implant a strategy to gain success, Bilingual English/Spanish.
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