Customer Service Manager

GHANASHAYAM SHARMA ** Lincoln Avenue

Branford, CT 06405

m: 203-***-****

************@*******.***

OBJECTIVE

To advance my career with a leading organization that will utilize my extensive business accounting knowledge while also allowing me to develop further as a professional Proven talent for aligning business objectives with established and emerging accounting and customer service paradigms to achieve maximum operational impacts with minimum resource expenditures. Expertise spanning customer needs analysis, client consultation, inventory tracking, sales tax filing, personal taxes, staff training and mentoring, food service management, technology solutions, cross-functional team leadership, performance assessment, and client relationship management. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills.

PROFESSIONAL EXPERIENCE

CLAYPOT CHEF (INDIAN FOOD TRUCK), BRANFORD, CT, FEBRUARY 2018 TO PRESENT BOOKKEEPER SALES MANAGER

• Monitor and document truck sales and expenses using Microsoft excel.

• Compile and submit month end state sales tax.

• Assess supply levels and order inventory for the food truck.

• Cultivate positive customer relationships through social media

• Set prices for each product on menu and plan and budget for future meals.

• Repair and maintain equipment including refrigerator, stove, prep table and cookware. KELLY SERVICE (MEDTRONIC), NORTH HAVEN, CT, NOVEMBER 2017 TO JANUARY 2018 MACHINE OPERATOR

• Utilized all tools and equipment assigned in the work area safely and according to regulations to speed the manufacturing process.

• Documented all completed work by entering it into an Excel data sheet.

• Engaged quality work to deliver a high-level product.

• Supported the installation, maintenance, and repair of machinery.

• Executed periodic checks on equipment and solved problems as detected.

• Cooperated with others in order to ensure that equipment was in proper working order. VITA/TCE, NEW HAVEN, CT, JANUARY TO APRIL 2016

VOLUNTEER TAX PREPARER

• Delivered free tax return service to qualified individual and families by filling out electronic forms for both federal and state taxes using TaxWise.

• Attended refresher tax training courses on tax law and electronic software to pass a required test.

• Gathered information from the taxpayer through direct interaction to assist in preparing taxes accurately.

• Preserved confidentiality of taxpayer information.

• Executed review process on completed returns to ensure high quality of work. THALI REGIONAL CUISINE OF INDIA, NEW HAVEN, CT, AUGUST 2010 TO SEPTEMBER 2017 BARTENDER SERVER ASSISTANT MANAGER

• Delivered exceptional customer service by resolving their complaints about service or food quality utilizing interpersonal skills and conflict de-escalation techniques.

• Upheld high standards of quality, hygiene, health and safety.

• Coordinated with the manager to determine recruitment needs and to hire, train and evaluate staff.

• Informed senior management about inventory and supply levels at the bar to ensure smooth operations. GHANASHAYAM SHARMA Page 2

• Updated staff members on new laws regarding liquor sales.

• Implemented and oversaw all bar procedures and practices to ensure high quality service.

• Evaluated guest needs to anticipate and mitigate any possible issues. CVS, GUILFORD, CT, MARCH 2016 TO JANUARY 2017

PHARMACY TECHNICIAN

• Conferred with customers and healthcare professionals to answer questions and relay information to pharmacists, ensuring superior customer service and experience.

• Observed detailed procedures to guarantee accurate prescription dispensation.

• Mediated between pharmacists and customers utilizing organizational skills to streamline pharmacy operations.

EDUCATION AND CREDENTIALS

CANDIDATE, BACHELOR OF SCIENCE (B.SC.) IN BUSINESS ACCOUNTING, EXPECTED DECEMBER 2018 Southern Connecticut State University, New Haven, CT PROFESSIONAL AFFILIATIONS

• Student Member of the AICPA and CTCPA

VOLUNTEERISM

• Organized and promoted the event "run4nepal” to rebuild a school that was destroyed by an earthquake in 2015

ADDITIONAL INFORMATION

Languages: English, Hindi, Nepali

Technical Proficiencies: Microsoft Excel, windows, Mac OS, servers, routers, LAN, wireless LAN, Microsoft Exchange, Active Directory, Microsoft Office Suite, Microsoft Project, Access, Interests: basketball, soccer, cricket, ping pong, lawn tennis References available upon request

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