Program and Operation Management
Resume:
CRYSTAL BUITRAGO
**** ***** *** ******, *********, FL 34746 · *******.********@*****.*** · 414-***-**** A focused and disciplined professional with expertise in Microsoft Products, business analysis and creating custom automated and ad hoc reports. Known for making a positive impact in the lives of others, tackling complex problems and identifying areas for increased efficiencies. Always excited to learn and discover new things and consistently strive to achieve excellence. SKILLS AND HIGHLIGHTS
● 17 years of broad-based experience in Microsoft Products
● 10 years of management and administration experience
● 8 years of experience in business analysis – designing, building and maintaining Ad-hoc reports (i.e. ROI, Contribution Margin, KPI, Variance, Forecast, Budget, Cost Analysis, Margin Impact, etc.)
● Sales – 400% business growth in one year
● Outstanding customer service, data reporting and problem-solving skills
● Fluent in both English and Spanish
● Extensive experience with CRM and Grants Management Databases
● Expert level knowledge in Microsoft Excel (Pivot tables and charts, advanced level formulas, etc.)
● Skillful, professional and competent when training staff EXPERIENCE
3.2018 - 3.2019 COMCAST CORPORATION
SENIOR COORDINATOR, COMMUNITY IMPACT
Managed the National Public Service Announcement budget of approximately 114M as well as the schedule and reduced the process by about 15%. Managed the Beyond School Walls mentoring program for Corporate Headquarters with 120 participants. Assisted during the implementation of the SmartSimple Grants Management system including RFP, process review and documentation, user acceptance testing, and training. Created individualized trackers on the line by line operating department budget for each team and provided training to the current owner of the financial reporting for the department.
7.2015 - 3.2018 COMCAST CORPORATION
COORDINATOR, COMMUNITY IMPACT
Created a combined high-level operational budget and financial report for both Comcast and NBCUniversal CSR departments. Reconciliation and reporting on the line-by-line operating expense budget of 8M. Managed event logistics and support, including onsite activations. Streamlined the corporate contribution payment and decline process alongside the Data Team. Processed all corporate contribution payments (approximately 300 payments per year, $10M).
01.2015 - 07.2015 COMCAST CORPORATION
EXECUTIVE ASSISTANT
Provided white-glove treatment executive support to the Vice President of Community Impact and supported the Executive Vice President of Consumer Services and the Executive Vice President of Human Resources. Managed logistical support for large conferences. Completed research and content creation for meetings. Maintained heavy calendars which included international travel. Provided support to 4 additional directors, including expense processing.
04.2013 - 08.2014 KLEMENT SAUSAGE COMPANY
EXECUTIVE ASSISTANT/OFFICE MANAGER
Created custom automated reports that provided real-time inventory tracking and sales information. Created a sales forecast based on historical data and several reports to track variances. Conducted interviews, employee evaluation and training. 09.2012 - 04.2013 WETZEL BROTHERS
FINISHING SUPERVISOR
Managed and trained up to 98 employees on any given day while working with a contracting agency to schedule workforce count, including six permanent team leads. Managed the finishing of up to 15 different projects daily and produced the schedule for all three shifts based on time studies and available supplies.
07.2008 - 08.2012 AURORA HEALTHCARE, ACL LABORATORIES FINANCIAL ANALYST ASSOCIATE
Generated and audited monthly financial and statistical reports, variance analysis data, system benchmarking and other calculation and reports developed to support accounting, finance and other stakeholders. EDUCATION
Healthcare Management Associates Degree Concordia University, Wisconsin Computer Repair and Maintenance Diploma Compu-Training, Puerto Rico
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