Manager Customer Service

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

ROBERT GARDNER

*** ****** ******, **** *******, NY 11704 H: 631-***-**** ********@*******.*** Skilled Shift Supervisor bringing 20 years' experience as a team leader and deep knowledge of packing/shipping/ fulfillment operations. Proficient in setting goals, training new employees and monitoring performance.

Fluent in English and Spanish

Meeting deadlines

Quality assurance

Strong team member

Manual dexterity

Strong communication skills

Courteous and professional

demeanor

Computer proficiency

Organizing and prioritizing

Professional demeanor

Flexible and adaptable

Multitasking and prioritization

Inventory control

Flexible schedule

Effective multi-tasker

Upbeat, outgoing and positive

Manual pallet jack operation

Customer service oriented

Courtesy

12/2008 to 01/2019 Shift Supervisor

Mercedes Distribution Ctr - Brooklyn, NY

Provided top product shipment delivery quality control and eliminated downtime to maximize revenue.

Managed inventory to achieve targeted gross profit margin. Supervised 20 warehouse associates.

Praised by management for being a fast and efficient worker, requiring little supervision.

Safely operated manual and electric pallet jacks.

Adhered to quality expectations and standards.

Broke down heavy pallet loads of cases, boxes and bags. Supervised a bilingual warehouse

06/2000 to 12/2008 Operations Fulfilment Manager

Stupid.com - West Babylon, NY

Stocked and maintained candy, assorted novelty items and key chains. Monitored multiple databases to keep track of all company inventory. Provided onsite training.

Printed, filled and shipped orders on a timely daily basis. Systems used were UPS, DHL and USPS.

1976 Associate of Arts: Office Managment

Nassau Community College - Garden City, NY

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