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Social Media Customer Service

Location:
Burlington, ON, Canada
Salary:
S20-$25
Posted:
April 03, 2019

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Resume:

marvi pirzada

*** ******* ****, ****** ***** ON, L8J 0K1

416-***-****

ac8zp8@r.postjobfree.com

A reliable and conscientious individual with a passion for food and a strong belief in providing a high level of service for the utmost in customer satisfaction. An effective communicator and team player seeking a new opportunity where skills, training and experience can make an immediate and positive contribution.

Highlights of Skills

BSc in Food Science Technology

Working knowledge and experience with food biology and chemistry

Willing to work with all food and meat products

Strong understanding of Good Manufacturing Practices (GMP)

Effective problem solver with the ability to quickly assess and develop solutions

Proficient planning and organization skills; can work independently and in a team environment

Can work well in fast paced, deadline driven environments

Computer proficient in Microsoft OFFICE, Internet, Email and Social Media

Employment History

Quality Control Technician 2017

Nutrablend Foods (Protein supplements)

Prepared customer orders according to their demands

Performed physical inspection of production lines before starting every batch

Inspected product during process every 30 minutes

Collected samples from every batch for Quality records

Responsible for Hold and Release of the product on the basis of Certificate of Analysis

Responsible for organoleptic tests and spectrophotometer tests

Provided verification of labels

Replenisher / Baker 2016 – 2017

Tim Horton’s

Consistently demonstrated reliability and a positive helpful attitude with peers and managers

Provided excellent customer service when dealing with patrons

Directly involved in the production of all Tim Horton’s products for sale within the restaurant

Assisted in maintenance of a safe, clean environment for both customers and staff

Quality Control Technician 2013 – 2014 Delmare Foods (Seafood canned products)

Performed Chemical Analysis (PH, TDS) of water by AOAC method

Reported any inconsistencies or variation during production process

Performed hazard analysis using CCP (Critical Control Point Coordinator)

Checked the Brix of sauces

Ensured freshness of raw seafood products and suitability for processing

416-***-****

ac8zp8@r.postjobfree.com

Quality Control Technician 2012 – 2013

Inter Foods (Confectionary)

Inspected raw materials including flour, eggs, sugar, salt and oil using methodology from the Association of Official Analytical Chemists

Undertook Microbial testing (detection of yeast and mold) of finished product

Tested microbial analysis for potential detection of E.coli in water

Checked oven temperature parameters of product during process

Maintained quality assurance records on daily basis

Assisted Quality Assurance team with product safety and quality audits

Used a variety of laboratory equipment including: Moister analyzers, Autoclaves, Spectrophotometers, Centrifuges, Colony Counters, PH meters, TDS meters, Hardness kits, Laminar Flow Cabinets and Electronic Balances

EDUCATION

University of Karachi

BSc in Food Science and Technology

Jauhar College

Pre Engineering Program

WHMIS certificate

ESL certificate

Certificate of Hazard Analysis Critical Control Point (HACCP)

Hazard Analysis Critical Control Point (HACCP) Coordinator

HACCP in sea food industry by Ministry of Livestock and Dairy Development

References Available Upon Request

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