Social Media Customer Service
Resume:
marvi pirzada
*** ******* ****, ****** ***** ON, L8J 0K1
**************@*****.***
A reliable and conscientious individual with a passion for food and a strong belief in providing a high level of service for the utmost in customer satisfaction. An effective communicator and team player seeking a new opportunity where skills, training and experience can make an immediate and positive contribution.
Highlights of Skills
BSc in Food Science Technology
Working knowledge and experience with food biology and chemistry
Willing to work with all food and meat products
Strong understanding of Good Manufacturing Practices (GMP)
Effective problem solver with the ability to quickly assess and develop solutions
Proficient planning and organization skills; can work independently and in a team environment
Can work well in fast paced, deadline driven environments
Computer proficient in Microsoft OFFICE, Internet, Email and Social Media
Employment History
Quality Control Technician 2017
Nutrablend Foods (Protein supplements)
Prepared customer orders according to their demands
Performed physical inspection of production lines before starting every batch
Inspected product during process every 30 minutes
Collected samples from every batch for Quality records
Responsible for Hold and Release of the product on the basis of Certificate of Analysis
Responsible for organoleptic tests and spectrophotometer tests
Provided verification of labels
Replenisher / Baker 2016 – 2017
Tim Horton’s
Consistently demonstrated reliability and a positive helpful attitude with peers and managers
Provided excellent customer service when dealing with patrons
Directly involved in the production of all Tim Horton’s products for sale within the restaurant
Assisted in maintenance of a safe, clean environment for both customers and staff
Quality Control Technician 2013 – 2014 Delmare Foods (Seafood canned products)
Performed Chemical Analysis (PH, TDS) of water by AOAC method
Reported any inconsistencies or variation during production process
Performed hazard analysis using CCP (Critical Control Point Coordinator)
Checked the Brix of sauces
Ensured freshness of raw seafood products and suitability for processing
**************@*****.***
Quality Control Technician 2012 – 2013
Inter Foods (Confectionary)
Inspected raw materials including flour, eggs, sugar, salt and oil using methodology from the Association of Official Analytical Chemists
Undertook Microbial testing (detection of yeast and mold) of finished product
Tested microbial analysis for potential detection of E.coli in water
Checked oven temperature parameters of product during process
Maintained quality assurance records on daily basis
Assisted Quality Assurance team with product safety and quality audits
Used a variety of laboratory equipment including: Moister analyzers, Autoclaves, Spectrophotometers, Centrifuges, Colony Counters, PH meters, TDS meters, Hardness kits, Laminar Flow Cabinets and Electronic Balances
EDUCATION
University of Karachi
BSc in Food Science and Technology
Jauhar College
Pre Engineering Program
WHMIS certificate
ESL certificate
Certificate of Hazard Analysis Critical Control Point (HACCP)
Hazard Analysis Critical Control Point (HACCP) Coordinator
HACCP in sea food industry by Ministry of Livestock and Dairy Development
References Available Upon Request
2
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