E-mail: ac8zm4@r.postjobfree.com SUSHMA SINGH GHIMIRAJ

Skype id- singhsushma798

Mobile: 858-***-****/824*******

Address- 1809, Dinesh Pally Purba Putiary Kolkata-700093

Key Areas of Expertise:

Planning & Scheduling

Process Improvement

Store Operations

Multi tasking skills

Client Management

Back end operations

PROFILE:

More than 6 years experience in Planning, Scheduling, Retail Operations, Customer Satisfaction and quality management. Demonstrated hands on experience in Retail, store operations and shop outlets in development and implementation of strategic plans to ensure Transition, Standardization and Service Delivery.

LEADERSHIP

Capable for supervising a team, internal stakeholders to employees & professionals.

Implementation of Standard Operation Procedure and Policies with team.

Embedded High level of Integrity in team through regular counseling and mentoring.

ADMINISTRATION

Ensure that execution of projects as per the planning & TAT are made on time.

To track and maintain Optimum Inventory level to ensure availability of material to meet project requirement and billing targets.

Releasing Timely Purchase orders with delivery schedules to ascertain the meeting

requirements of customer based on lead-time of service delivery.

Responsible for all levels of quality assurance for project delivered & Acceptance test by 3rd party.

To ensure vendor bills processing on time.

STRATEGIC CONTRIBUTOR

Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction and low operational costs.

Can direct projects in new and growth areas and motivate people to perform beyond

their normal past demonstrated skills/levels.

PROFESSIONAL EXPERIENCE:

: The D'DECOR Store as a Senior Sales Executive since Nov'16 till Jan’19.

RESPONSIBILITIES HANDLED:

Responsible for sales and business development as per targets assigned.

Meeting with interiors and architects and generating business.

Review with H.O team and discuss strategies and implementations with team.

Handling the back end operations, client follow ups, vendor management.

Develop and implement marketing strategies to identify potential customers.

: Hush India pvt ltd working as a Store Manager since Jan’ 14 to Oct '16

RESPONSIBILITIES HANDLED:

Responsible for achievement of sales targets assigned.

Maintaining cash / Inventory/ Infrastructure/ ledgers in the store.

Identifying current and future customer requirements by establishing rapport with potential and actual customers to generate bussiness.

Ensuring customer delight at the shop floor.

Appraise consumer on product and facilitate sales..

Resolving customer issues and collecting feedbacks.

Assess the consumer needs & suggest the right product.

Responsible for dealing with any enquiries and complaints and monitor customer service.

Overall responsibility for smooth operation and maintaining the stability of the store by complying with legal requirements.

: Latin Quarters (Ikon Retail Pvt ltd) worked as a Store Manager from Oct’08 to Jan’14.

RESPONSIBILITIES HANDLED:

Responsibility of Handling the Customers on daily to daily basis and satisfying their needs as per quality compliances.

Completely Responsible to maintain the full track of Stocks Records.

Ensuring the deliveries at stipulated time frame of stocks to Customers and Store.

Managing cashiering activities in areas of purchasing, returns exchanges and enforced store policy.

Handling sales tracking, reporting and inventory control.

Foster teamwork and inclusion across organizations and cultures.

Support change, encourage employees to innovate, evaluate suggestions, and remove obstacles in day to day operations.

Maintenance of MIS Reports. Complete handling of Accounts towards purchases and sales.

Overall responsibility for quality and cost-effective service delivery.

: Titan Industries Ltd worked as Sales Associate from Nov’06 to May’07.

RESPONSIBILITIES HANDLED:

Customer Handling, Retail Sales.

Maintain Stock Records, Inventory, Stock Replanishment.

Achieving Sales Target assigned.

: Euthenics Placement Consultuncy as a Recruitment Executive from June ’07 to Sept’08.

RESPONSIBILITIES HANDLED:

Sourcing, Headhunting, Screening, Recruitment.

Front Office Management, Office Adminstration.

Tele- Calling, Co-Ordination, Scheduling Interviews.

ACHIEVEMENTS:

Joined as Sales Associate at Latin Quarters was promoted to Assistant Store Manager in January 2009.

Promoted from Assistant to Store Manager at Latin Quarters.

Have won many kudos and appreciation from the top management for being the Best Performer on number of occasions.

An Interview appeared on the leading Sportswear Magazine as best performing Store & Store manager of Latin Quarters.

Achieved many Sales Targets assigned in previous and current organisations.

EDUCATIONAL CREDENTIALS:

Madhyamik from W.B.B.S.E, Kolkata in the year 2001.

Higher Secondary from W.B.H.S.E Kolkata in the year 2003.

Bachelor of Arts from Pondicherry University in the year 2006.

PERSONAL INFORMATION:

Marital Status : Single

Passport Details : M8748071 valid till- 23.04.25

DOB : 01/02/1984.

Linguistic Abilities : English, Hindi, Bengali, Nepali.

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