Manager Customer Service
Resume:
REMMEL JACILA BAGO
Brgy. Pantoc Wakas Tayabas, City Quezon Province
**********@*****.***
OBJECTIVE
I am seeking a job where I can use my skill and knowledge as well as learn new abilities for my own career and personal growth as well as the organization I will work for.
PERSONAL INFORMATION
Date of Birth : August 17, 1981
Place of Birth : Candelaria, Quezon
Gender : Male
Civil Status : Married
Citizenship : Filipino
Religion : Roman Catholic
Spouse Name : Hiyasmin F. Bago
SCHOLASTIC RECORDS
SCHOOL
College Inter – Global College Foundation Inc.
Course Bachelor of Marine Transportation
Year Graduated 2002
Secondary Lady Mediatrix Institue
Year Graduated 1999
Elementary Mangilag Sur Elementary School
Year Graduated 1995
WORK EXPERIENCE
ROCKHARD CATERING SERVICES
On Call Head Waiter
Candelaria, Quezon
2000 – up to present
Duties and Responsibilities
Able to anticipate any unexpected guest need and reacts promptly and tactfully.
Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
Serve food courses and beverages to guests.
Set tables according to type of event and service standards.
Check with guests to ensure satisfaction with each food course and beverages.
ACUAVERDE BEACH RESORT & HOTEL
Team Leader Food and Beverage
Laiya San Juan Batangas
2015-2016
Duties and Responsibilities
To be responsible and accountable for the operational running of their area of
responsibility. This will include managing a team of supervisors and full time and
casual staff.
To ensure supervisors have clear achievable objectives in line with the department’s Annual Plan and Long Term Aims set at Annual Staff Development Performance
Review and revised regularly.
To recruit, develop, train and appraise staff as directed by the Deputy Hospitality
Operations Manager.
To ensure that departmental strategy is disseminated to all staff in their area of
Responsibility;
Work with other Grade 5s to plan cross departmental events and initiatives.
Under the direction of the F&B Supervisor, manage performance through conducting the initial investigation meetings under the capability, conduct and absence policy.
ACUATICO BEACH RESORT & HOTEL
Bartender and Server
Laiya San Juan Batangas
2013-2015
Duties and Responsibilities
Managed bar area including cocktail design and menu, inventory, regulation compliance, and high quality customer relationships to increase restaurant value.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to ensure high volume of daily and weekly sales.
Produced and balanced daily and weekly sales reports to assess and coordinate staff, while subsequently improving organizational profit.
MINI SHABU-SHABU
Server
Pan Pacific Hotel, Malate Manila
2007-2009
Duties and Responsibilities
Provided customer service which resulted in returning customers
Demonstrated leadership as a trainer to all new employees
Displayed communication skills through one on one contact with customers
CHARACTER REFERENCES
Rowel Bernal
F&B Supervisor/Event Manager
Acuatico Beach Resort
Laiya San Juan Batangas
Apolinario M. Arce
Owner/Manager
Rockhard Catering Services
Candelaria, Quezon
Ms. STEPHANIE OBLEFIAS
School Registrar
Inter-Global College Foundation Inc.
This is to certify that the above information are true and correct to the best of my knowledge and belief.
REMMEL JACILA BAGO
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