Supply Chain Customer Service
Resume:
DZ
*** ***** ******, *******, **, N*CT**
************@*****.***
PERSONAL SUMMARY
I am a result oriented Master of Management in Logistics and Supply Chain graduate with invaluable passion of managing projects, resources and staff in an effective and efficient manner. I am a highly focused lady with a comprehensive understanding of logistics, procurement and the supply chain. able to adapt well to new environments and learn new processes quickly to achieve outstanding results. I am looking for a new and position, where l can make best use of my acquired skills and further my personal and professional development.
SKILLS
Microsoft suite,Excellent communication skills,Very comfortable excel skills,Knowledge of ERP systems such as Sap and Oracle.Sap certification.
DAISY R. ZENGENI
MASTER OF MANAGEMENT IN LOGISTICS AND SUPPLY CHAIN
EXPERIENCE
PART TIME CUSTOMER SERVICE REPRESENTATIVE
WALMART, WINDSOR, CANADA •JAN 2018- JANUARY 2019
Assisting with customers queries
Ensuring customer is satisfied with services and goods offered
Selling the Walmart master-card
Resolve product or service problems by clarifying the customer's complaint.
Problem solving by selecting and explaining the best solution to solve customer problem
Maintain financial accounts by processing customer adjustments.
LOGISTICS INTERN, ECONET WIRELESS
JANUARY 2014 – FEBRUARY 2016
Effective communication within the organization and with the external members.
Recommend transportation modes for efficiency and costs reduction
Creating policies or procedures for logistics activities for consistency
Maintaining reports and processing documentations
Negotiating contracts with suppliers as costs reduction method
The use of Microsoft suites such as Excel, Access, and Word to perform day to day activities
Resolving problems concerning transportation ensuring best routes are selected to reduce lead time
SUPPLY CHAIN AND LOGISTICS INTERN
FARM SUPPLY, •JANUARY 2012 –JANUARY 2014
Managing large number of incoming and outgoing stock to avoid overstocking or understocking
Stocking and reordering the required quantities
Identifying and assessing customers’ needs to achieve satisfaction
Building sustainable relationships of trust through open and interactive communication
Managing inbound and outbound deliveries and ensuring effectiveness was achieved
Handling complaints by providing appropriate solutions and alternatives to achieve customer retention
EDUCATION
MASTER OF MANAGEMENT IN LOGISTICS AND SUPPLY CHAIN SEPTEMBER 2017- 2018 • UNIVERSITY OF WINDSOR • CANADA
BACHELOR OF RETAIL AND LOGISTICS MANAGEMENT • 2017 • MIDLANDS STATE UNIVERSITY • ZIMBABWE
HONORS AND AWARDS
Dean’s list – Best Student Award 2017
Company Awards - Best Intern
Job offer for a permanent position with the same company.
VOLUNTEER EXPERIENCE OR LEADERSHIP
Held a volunteer positions as a Mentor at the University of Windsor in the Master of Management Department
A student representative at the University of Windsor job fair 2018.
Worked with 70+ team member at Apple picking event
Mobilized a team of 10 girls and boys to visit a local old people’s home for lunch serving.
LANGUAGES
English – Fluent (Reading, writing and speaking)
Shona – Native
Ndebele – Fluent (Reading, writing and speaking)
Zulu – Basic (Speaking)
Contact this candidate