IFEOMA ABAH

**** ********** **** *******, *** *X*. Phone: 438-***-****

Email: ac8zka@r.postjobfree.com

PROFILE

Over 20 years of experience in banking management and customer handling.

Highly self-motivated, hardworking and reliable customer service professional.

Adaptability to new work environment and fast learning abilities.

Great team player desirous of working with any team.

Good personal and interpersonal skills.

Great customer service and communication skills.

Strong computer skills in MS Word, Excel.

WORK EXPERIENCE

Branch Manager

First Bank of Nigeria Ltd, Nigeria 2007- 2018

Ensure proper management of the branch in areas of operations and general service.

General supervision and coordination of accounts, clearing and administrative duties.

Marketing of bank products & services.

Relationship management and handling of customers’ complaints.

Collect requisition for items required and process all payment of goods and services supplied to the bank.

Head Customer Service Officer and Teller

First Bank of Nigeria Plc, Nigeria 1999- 2006

Overall supervision of tellers including coordination of all customers’ service functions.

Authorize payments to customers and ensure supply of cash to tellers.

Prepare monthly book balancing for management review.

Have the ability to meet and exceed customers expectations.

Payment of local and foreign currency to customers.

Deliver high quality service by responding to customer courteously and handle all accounts enquires and customer's complaints.

Marketing the company’s products.

Intern

Central Bank of Nigeria, Nigeria 1997- 1998

Preparing of daily staff positions.

Preparing of agricultural loan forms.

Industrial Trainee

Nigeria National Petroleum Corporation/ Afribank Nigeria PLC, Nigeria 1995- 1997

Preform general Secretarial duties.

Handle phone calls and schedule appointments.

Assist in protocol service.

EDUCATION

Certificate of Patient Care and Hygiene, Alison Group, Windsor, ON 2019

Post Graduate Degree in Management, University of Calabar, Nigeria 2002

Higher National Diploma in Secretarial Studies, Federal Polytechnics, Nigeria 1996

COURSES AND TRAINING

Fraud Examiners Course, African Business School

Customers Forever.

Customers Handling Skills

Effective Communication Skills

Grooming for Executives

Emotional Intelligence

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