Customer Service Administrative Assistant

SUSHMA MALHOTRA

**** ****** ***** ********

Ottawa, Ontario K1W 1J9

H: 613-***-****

*.********@*******.***

PROFESSIONAL PROFILE

Highly organized and detail-oriented Administrative Professional with strong analytical and decision making skills. Experienced and knowledgeable with managing databases, editing and proof-reading, data entry, administrative accounting functions, files, record maintenance, and related documentation. Excellent communication and customer service skills, works well independently and as part of a team, flexible, reliable and ability to multitask on a variety of projects while maintaining attention to detail.

CORE COMPETENCIES

Database Management – Answering & Screening Calls/Emails – Basic Accounting Functions – Scheduling – Quick Books - Windows – Internet Research – MS Office Suite (Word, Excel, PowerPoint, Outlook) – General Office Equipment (Computer, Fax, Photocopier, etc)

WORK EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE 2000 - Present

The Brick

Provide receptionist, customer service and cashier responsibilities

Point of contact for greeting customers and responding to inquiries

Accounting responsibilities such as entering and tracking customer invoices

Taking care for Furniture Services Dept.

ACQUISITIONS COORDINATOR/OFFICE MANAGER 1989 -2016

Sports Information Resource Centre (SIRC)

Overall management of the acquisition of books and periodicals to complete the SIRC library collection

Updating information in the library’s corporate database (STAR Client, MINISIS, Kardex System, ACCPAC)

Creation of statistical reports with spreadsheet software

Preparation of news articles, bulletins, displays, etc. to publicize and promote the library

Support in the management of web and social media content such as updating website

Operates HP 3000 to create backups on microfilm, download e-journal & monographs

Reception responsibilities including greeting visitors, screening and directing calls and correspondence, and answering general inquiries from the public

Administrative support to staff such as preparing and editing correspondence

Provision of supervision to interns and summer students/co-ops including training and providing performance feedback

General accounting functions such as preparing and entering invoices

Provision of executive level administrative support and office management

OFFICE ASSISTANT 1987 - 1989

M.P. Building Cleaning Services Ltd.

Prepared payroll cheques for distribution to employees (over 80 employees)

Prepared office correspondence and general administrative duties

Maintenance of employee files and timesheets

OTHER EMPLOYMENT EXPERIENCE

Data Entry Operator 1983 - 1987

Automation Centre of Ottawa

Administrative Clerk 1981 - 1982

Energy Mines & Resources Communications

Administrative Assistant 1980

Energy Mines & Resources Communications

VOLUNTEER EXPERIENCE

Volunteer at community events such as the Annual Indian Children’s Event with responsibilities such as overseeing other volunteers, developing promotional materials, organization food for the event.

EDUCATION

Bachelor of Arts from Punjab India, 1975

Secretarial Program Diploma from La Fortune Business College, Ottawa, 1981

LANGUAGES

Fluent/advanced in English, Punjabi, Hindi

Fluent in understanding French.

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