CHRP looking for an opportunity in the human resources world

SUMMARY

An organized and detail-oriented certified human resources professional with four years of experience in administration and planning, and providing excellent support as customer service and as a human resource assistant. Actively seeking a position in the field of Human Resources administration where my professional experience and education will allow me to contribute as an integral part of a progressive organization.

Work Experience

Customer Service Representative, CPA Ontario Apr. 2015 – Present

Create training documents, train new hires, orientation of new hires and assist in development of new policies and processes

Schedule bi-weekly cross functional meetings, create agenda, record meeting notes & report to Director

Attend regular HR meetings with Director

Analyze statistics of emails and calls; create charts and reports of KPIs along with monitoring queue activity and identifying gaps to leadership team

Identify the needs of students and communicate appropriate suggestions to facilitate better student satisfaction experience

Capture and record all communication and relevant information with applicants and ensure accurate and timely tracking and reporting of data

Guide students & members (calls, emails and in person) about current and new policies of CPA related with exams, membership fees, certification program & etc. and provide relief to reception duties

Proficiency in MS Office: Word, Excel, PowerPoint & Outlook, SharePoint and CRM Salesforce

Part-Time HR Assistant – FZ Merchandise LLC Nov. 2015 – Present

Updating all information of employees on HRIS (GoCO and Gusto)

oTime and Attendance

oCompensation

oApplicant performance tracking for yearly appraisal

Initiating payroll on bi-weekly basis

Create PO, Sales orders, Invoices on ERP software

Reconciling all invoices, expenses on monthly basis

Tracking down all purchases from suppliers on monthly basis (PayPal, Credit cards (MasterCard/visa)) and input in P&L report (profit/loss)

Financial Services Representative, CIBC Jun. 2013 – Apr. 2015

Provide information to existing clients via telephone banking of CIBC’s products and services

Working knowledge of the banking business model, specifically banking products such as bank accounts, investments, credit cards, personal lines of credits, loans and mortgages.

Meet sales, customer service and productivity targets by understanding clients’ needs, offering first call resolution of issues, promoting and selling products & services and meeting client needs

Provide an exceptional experience for new and existing clients by identifying their needs through the utilization of CIBC Financial tools

Achiever of Most Improved award (increase in number of sales and productivity results)

Extensive knowledge on CIBC’s systems of COINS, TelAgent, ECIF, SMART, AST, Horizon & Avaya

Sales Associate, Sears Canada Inc. Sep. 2012 – Jun. 2013

Providing wide information and customer service about range of products

Responsible for payment processing and bookkeeping, along with the preparation and processing of invoices and purchase orders

Responsible for ordering inventory and maintaining invoice accounts

Organized delivery of stock on a regular basis and trained as a part of the merchandising team responsible for refresh of the store

(Temporary) Deputy Returning Officer, Elections Canada May 2011– Oct. 2011

Supervised a polling station by being head in charge

Made decisions on citizens’ eligibility to vote by inspecting legal IDs

Responsible for the accurate ballet counts

Certified and announced the official results before election day end

Cashier, Everything for a Dollar Store Nov. 2005 – Feb. 2008

Responsible for maintenance of cash and the receiving and placement of inventory

Solely responsible for training new employees in service preparation and customer relation

Organized delivery of inventory and sustained the consistency of store operations and its products

Education/Professional Education

Human Resources Professionals Association Dec. 2015

CHRP (Certified Human Resources Professional)

University of Ontario Institute of Technology Class of 2012

Bachelor of Commerce Honours

Durham College Class of 2010

Business Diploma in Human Resource (HR) Management

Project Experience

UOIT Edge Capstone Study Project

In collaboration with a team of peers, in charge of creating a marketing strategy for IBM WebSphere Commerce to be carried out by the IBM Marketing team

Conducted detailed competitive analysis to identify differentiators of their competitors

Extensively studied the social media channels and its impact on society (YouTube, Facebook, Twitter, LinkedIn)

Analyzed the firm’s financial records to identify weaknesses and strengths

Marketing Research Project

Constructed a marketing plan for a hypothetical company

Responsible for the proposition of marketing strategy and its implementation

Prepared SWOT analysis for firm to remain competitive in the market and for effective strategic planning

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