Customer Service Sales
Resume:
Stockbridge GA *****
Email: ***************@*****.***
BACKGROUND SUMMARY
oOver 20 years in Administrative/Customer Service support for various industries
oDriven by challenge and a genuine desire to help customers, colleagues, and the opportunity to make an impact
oStrong background in manufacturing and supplier-side business environments
oExcellent planning and organizational skills
oExperience interacting with all organizational levels and divisions
oSkilled problem-solver, communicator, and coordinator
oRespected as both an individual contributor and a team-player
oFamiliar with various word processing and spreadsheet software
oDemonstrate unique problem- solving abilities to customers and to the rest of the team
CAREER HISTORY AND ACCOMPLISHMENTS
Diana Pet Food Inc., Hodges, SC 07/07 -01/19
Customer Service Supervisor
oOversee Customer Service rep team
oIdentify and assess customers’ needs to achieve satisfaction
oSupport Director of Sales, support supply chain/industrial managers and company-wide departments
oHandle incoming requests from Sales Managers and customers; Organize new accounts; maintain daily key account reports and oversee account training; provide weekly billing reports
oMaintained pricing agreements and established processes for forecasting and reporting sales along with KPI’s
oLead agent for company’s subsidiaries
oResponsible for local recruitment processes, from screening to onboarding and offboarding.
oConduct new hire orientations and onboarding activities/all paperwork
oHandle logistics inbound and outbound; Inventory scheduling with supply chain team; Handle cross country shipments
oTradeshow and event assistant
oMarketing (public relations, promotional activities, client relationships)
oCreate, review, and dispatch production packets, lead times, customer requirements for orders
oMulti-task using technology think outside of the box to resolve problems
oConducts, compiles, and presents research on incoming issues and concerns
oWorks with internal staff to collect and assemble information for presentations, projects and strategic planning
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Edgefield County Sheriff Department, Edgefield, SC 01/06-01-07
Jailor/Dispatcher
oProcess incoming inmates
o911 calls
oClassify inmates
oAssisted Deputies with women’s housing
oFile incident reports
oControl booth watch tower
oLock down assistance
oTransported inmates to hospitals
Budd Van Lines, Somerset, NJ 04/04-6/05
Outside Agent Admin Asst/Estimator
oOrganized new accounts; supported office supervisor; maintained billing reports
oAnswered incoming inquiries; scheduled appointments
oSetup surveys and maintained daily log reports
oLogistics scheduler
The Children’s Aid Society, New York, NY 04/98-03/04
Administrative/Adoption Coordinator
oAnswer and screen all incoming calls, providing customer service
oWord processing of home-study case records, forms and correspondence
oAssist department director and senior administrative staff with variety of services
oRecords and distributes intake correspondence for adoption department supervisor
oPrepare training manuals for foster parents
oSchedule interview appointments for candidates
oPrepare court documents for adoptions
oMaintained weekly billing reports for accounting
oNeighborhood Youth Employment Program Mentor/Supervisor
oAssistant to caseworkers in the field
oAssistant to Therapeutic foster boarding home dept
EDUCATIONAL AND RELATED SKILLS
John Adams High School (Diploma)
Piedmont Technical College: Supervisory Development (Certificate)
Certified substitute at 2 local schools in Edgefield County 01/06- 06/07
MS Office/Windows; MAS90, AXTAPA (French database) Outlook, AS400, Access, ERP
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