Customer Service Manager
Resume:
Christina Miranda
Antioch, IL *****
*****************@*****.***
Qualifications:
Several years working experience in many facets of customer service, accounting and logistics. Excellent organizational skills motivated self starter. Detail orientated, excellent customer relation skills, with the ability to multi task and quickly solve problems. Excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles working knowledge of computer’s, internet, and several accounting programs.
Work History:
Customer Service/Scheduler, Classic Auto Appraisals 10/14 to 10/2018
Responsibilities include the scheduling of 10 Appraisers, daily confirmations calls for the following days schedule, accounts payable, accounts receivables processing all credit card payments, resolve all credit card disputes. Prepare all auto appraisals using the findings by the appraiser upon inspection of the vehicle.
Dispatcher / Customer Service, First Call Movers 08/12 to 05/14
Responsibilities include posting all moves to the loads board and dispatching to carriers, assisting 40 to 50 carriers with logistics of servicing each move. Ensure that all carriers are operating within Federal Motor Carrier and all DOT guidelines. Work with all carriers to address any customer concerns and claims issues. Maintain all carrier safety data information. Responding to all governing agencies inquiries.
Operations Manager Two Men & A Truck, Inc. 01/11 to 8/12
Responsibilities include hiring and training of new employees, responsible for employee accountability and adherence to system standards and policies as well as all employee development and corrective action programs, day to day scheduling of all movers and drivers, direct fleet maintenance and equipment inventory programs, ensure compliance with all DOT regulations and FMCSA guidelines, responsible for all customer concerns and oversees damage resolution process, on site spot checks of all crews to ensure proper procedures are being exercised by all crew members, responsible for being the afterhours emergency contact person after hours, and on site in home estimates as needed.
Office Manager / Dispatch, Advanced Moving & Storage, Inc. 03/06 to 03/10
Responsibilities included the processing of all A/P and A/R as well as all Payroll processing. Responsible for preparing all FUTA fuel reports, as well as auditing all Bills of Lading’s to insure complete Illinois Commerce Commission compliance as well as compliance with the Federal Motor Carrier for Interstate Bill of Lading’s. Sales responsibilities included quoting perspective customers based on inventory taken via telephone as well as in home estimates. Dispatch responsibilities included scheduling of all jobs and crews, the dispatching of all crews in the morning, communicating with crews throughout the day, collection and auditing of all monies and paper work from crews at the end of the day. Responsible for ordering all packing materials. Responsible for the processing of all claims for damages.
Customer Service, Pampered Chef 04/03 to 02/06
Handling from 100 to 150 calls per day. Tracking U.P.S. packages as well as filing for lost packages. Assisted consultants as well as hostesses with missing and /or broken items from their orders. In January of 2004 the company began a new pilot program introducing a new line of spices. I was one of 5 representatives selected from 100 representatives to work as a team to make the new product line a success. My responsibilities on the pilot program included order taking, answer all consumers as well as consultant questions, and process any claims or adjustments.
Accounts Payable, CEF Industries 09/01 to 03/03
Responsibilities included matching and coding all vendor invoices to correct G/L accounts, data entry, issuing all debits, and credits to vendor accounts, receiving purchase orders into the system as well as run weekly check runs from $ 95,000.00 to $150,000.00.
Education:
Associates Degree, Business
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