Summary of Qualifications

Results–oriented professional with over 10 years of management with a passion for helping others succeed in a professional environment. Committed to providing unparalleled Guest satisfaction and treatment. Demonstrated ability to meet and exceed business objectives through commitment to excellence and perseverance. Possess effective presentation and professional speaking skills. Well-organized with proven ability to effectively prioritize work in a fast-paced environment.

Professional Experience

Tesla

Delivery Advisor – Palm Springs, California June 2016 – Present

New process development for efficiency and logistics Team lead:

Operational liaison between customers and internal departments to ensure strategic customer success

Execute delivery paperwork

Comprehensive vehicle orientation

Coordinate appointments for customers

Maintained CSAT above 95 % two consecutive years

Successfully trained and mentor other Delivery Advisors

Tesla

Service Concierge / Delivery Host – Palm Springs, California March 2014 – June 2016

Answer multi-line phones, directing calls to appropriate staff, answering questions, and taking messages as needed

Coordinate appointments for customers

Greet and provide information to customers

Execute delivery paperwork

Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer needs and comfort level

Young and Breneman llc

Operator/Manager – Palm Springs, California October 2008 – January 2013

Operate Fast Food Restaurant with Annual Sales $1.1 million

Marketing / Advertisement

Construction Project Management

Supervise all staff and Labor Effectiveness

Maintain Inventory and Cost of Goods

Forecasting Sales / Labor

Palm Spring Rental Agency – Reality Pros

Reservation Sales Manager – Palm Springs, California August 2011 – January

Leading a reservations department with Annual sales of $4 million

Marketing / Advertisement / Website Sales

Set and Exceeded Monthly sales goals of between $250,000-$500,000

Management of Sales Team of 10 employees

Revenue Management for over 300 homes

Responsible for all coaching, counseling, and discipline

Westin Mission hills resort & spa

Director of Guest Services – Rancho Mirage, California May 2006 – October 2008

Managed all aspects of Activities staff, including 1 direct report supervisor, 14 Pool and 4 Activities associates

Created and maintained Activity schedule that emphasized guest interaction for 316 Villa and 516 Room Resort.

Controlled and managed annual activities budget of $66,000 successfully achieving half in return revenue.

Introduced innovative and profitable functions the simultaneously assured guest enjoyment & elevated company’s reputation and image.

Hands on direction and training of Guest Activities included: Bartending Class, Wine Tasting, Star Gazing, Aqua Golf, Kids Club and Casino Night.

Played primary role in guest satisfaction at Season’s Grill resolving matters regarding guest complaints and food service issues.

Marriott rancho las Palmas

Sales Coordinator – Rancho Mirage, California September 2005 – May 2006

Responsible for all aspects of Meeting Space and Room Inventory Management including reserving meetings and conferences, coordinating wedding groups.

Entered, retrieved, reconciled, and verified information (e.g., commissions, leads, third parties) in Sales Force Automation.

Lead Trainer and Subject Matter Expert surrounding Sales Force Automation.

Provide support to sales team in preparing Contracts, Proposals and Correspondence

Marriott Rancho las Palmas

Front Desk Supervisor - Rancho Mirage, California September 2003 – September 2005

Supervised all aspects of Front Desk for a 450-room, full-service hotel which included supervision of 20 front desk and audit associates.

Generated weekly multi-shift schedule for 24-hour/365 day front office staff.

Orchestrated and expedited the registration and checkout process at the front desk.

Coached, mentored and trained associates in day to day operations of the front desk.

Room Inventory Management with room blocking

Education

Liberty University

Bachelor of Science in Business with a Concentration in Finance Currently Enrolled

Sterling High School

General Studies High School Diploma 2000

References

Victor Simmons

Director of Human Resources 760-***-****

Jim Moran

General Manager Westin Mission Hills Villas 760-***-****

Glen Clinton

Vice President of Operations Lawrence Welk Resorts 760-***-****

Contact this candidate