Customer Service Representative
Resume:
RODNEY SAWYER
FULLERTON, CA
***********@*****.***
Professional Summary
Dedicated Customer Service Representative with over 30 years experience in financial services. Motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with customers to strive to meet their needs
Skills
•Judgement and Decision-making
•Clerical and Troubleshooting
•Time Management
•Mathematics
• Personal Service in Complex Problem Solving
Experience
Customer Service Representative
LANI TEMPORARY SERVICE - IRVINE, CA June 2018 -Present
COMMUNITY BANK/ CITIZENS BUSINESS BANK
•Merged and consolidated banks assisting in closing numerous accounts.
•Answered the telephone assisting customers with questions or transferring them to the appropriate department
•Receiving deposits, withdrawals, loan payments and various other teller work for processing to customers account.
•Make copies and correspondence to customer’s questions.
•Review previous day’s work for accuracy on director.
•Complete forms in accordance with company procedures.
•Monthly Certifications and Wires.
CENTRAL OPERATIONS
KFORCE-COSTA MESA - BANK OF CALIFORNIA April 2018 - May 2018
•Printing and completing chargeback notices making copies for customer and department and transferring data into director.
•Retrieving hold information from branch accounts and sending a copy to office and customer while placing customer hold information into director. Scanned all department work either by placing data in operations or retail director. Such as inactive reports, mobile banking, incoming and outgoing wires and counting the wires to be scanned.
•Data input and maintenance into Navigator System in accordance with company procedures.
•Conduct searches to find needed information, using such sources as the internet.
RELATIONSHIP BANKER
OPUS BANK - FULLERTON March 2016 - March 2018
•Perform various transactions as a full service teller including: cashing checks, making deposits both checking and savings and loan payments.
•Cashier checks, stop payments, debit cards and travel letters for debit cards.
•Cross-sell branch services by being an active listener for customer needs.
•Balance teller drawer and branch cash daily.
•Process Incoming and Outgoing cash shipments.
•Process Large cash orders for customers
•Complete inactive and dormant reports daily.
•Identify teller transaction errors when debits and credits are out of balance.
•Resolve problems or discrepancies concerning customer's account.
DRIVER
PIZZA HUT April 2000 - Present
•Deliver customers their orders in a timely and accurately manner.
•In store work includes doing dishes, cleaning the fryer, sweeping and mopping.
•Preparing pizzas for the following day.
MERCHANT TELLER
CITIZENS BUSINESS BANK - KATELLA May 1999 - April 2014
•Performed all duties as a full service teller, processing large checking and savings merchant transactions, assisting regular teller line and drive up.
•Due hold notices, stop payment and order debit cards.
•Balance cash drawer, balance vault daily and bought and sold cash while staying within limits.
•Balance ATM, replenish cash weekly and scheduled lunches.
•Responsible for processing ATM deposits, night drop and mail.
•Answered the telephone solving customer questions.
•Received and processed Levy's and send to Legal Department.
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