Desktop Support Customer Service
Resume:
BETH
VANBEEK
*** ********* *****, ******, **
****.*******@*****.***
PROFESSIONAL SUMMARY
Information Technology Security Delivery Specialist with over 8 years of experience. Resolved large volumes of service tickets, maintained security and audit compliance across multiple accounts and systems. Expertise on many different OS platforms (Windows, Unix, Active Directory,LDAP & HMC). Looking to further my knowledge and experience in a computer related field and establish a long standing and successful career. SKILLS
Expert in ID Management
processes (Provisioning, approver
process, privilege owner
management,
OS Platforms supported: Unix (AIX,
Sun OS/Solaris, Linux), Intel Active
Directory,LDAP
Experienced in Microsoft office,
with a focus on Excel
Highly Experienced with Unix
systems
Experienced with 2 Factor
Authentication - Gemalto,SafeNet
& SAS tokens
Specialist in User Automation tools
(CLAS,GIAMA/ITIM, UAT)
EXPERIENCE
Security Delivery Specialist - ID Admin IBM - Boulder CO December 2010 - Current
• Provisioning - Manage hundreds of ID's on a daily basis across multiple platforms
• Responsible for Creating new User ID's, Modifying ID's, Deleting/Disabling ID's & Password Resets
• Audit focal - Represent the Identity and Access Management Team on Corporate Audit calls.
• Provisioning on multiple platforms – Unix (SunOS, Linux, AIX), Windows,Active Directory,LDAP,
• HMC (Iseries and zseries), zLinux
• Maintaining Service Level Agreements and strict time limits
• Coordination with multiple accounts and middleware teams on projects and assignments
• Training other employees on multiple customer accounts and platforms
• Adding content to the Knowledge Base and review/correct existing documentation
• Perform Remediations, Quarterly Employment Verifications, Privileged Authorization Review's and Quality Assurance reporting
Human Resources/Workers Comp Rep Sparboe Farms Hudson, CO
June 2006 - November
2009
• Processed weekly payroll for Contract Laborers (40+ Employees) Bi-weekly payroll for hourly company employees and salaried employees
• Processed Workers Comp. claims. Monitored the claims through to completion
• Entered Accounts Payables invoices using Axapta software program
• Responsible for all Human Resources duties. (New Hire Orientation, Medical & Dental Benefits, 401K & Flexible Spending Plans)
Network Support/customer Service Industrial Western Denver CO
September 2004 - January
2006
• Installed and configured computer network using an NT server running Windows 98 clients.
• Performed all upgrades/patches to the system as well as troubleshooting of any software & hardware related problems
• Provided resolutions to all systems issues
Technical Support Engineer IBM Boulder, CO October 2002 - June 2004
• Provided Technical Support for the IBM Rational ClearCase application. This included integration with the Rational ClearQuest application as well as third party software products. Worked directly with customers, ClearCase Administrators and System Administrators in configuring servers, client machines and firewalls to communicate across LAN's & WAN's within an integrated network (UNIX, Linux, Solaris, NT & AIX)
• Received inbound calls and emails from clients, prioritized the severity of the issue and worked the cases to resolution.
• Wrote technical solutions to add content to the internal and external knowledge base.
• Wrote Requests for Enhancements, defects and internal technical documentation Technical Support Specialist McKesson Louisville, CO April 1999 – March 2002
• Troubleshot and resolved application related problems for a client base of over 200 hospitals on UNIX, Sun and AIX platforms.
• FTP executables and custom scripts to clients, FTP data files from client sites to aide in the research and troubleshooting of the problem to reach resolution.
• Assisted Development Team with upgrades of Business Objects & Clinical Query modules. This involved installing new versions of software, configuration of the new version, setting up users & their security privileges, report scheduling.
• Provided technical support for our Beta sites to achieve client satisfaction and approval to Transition to Support.
• Provided desktop support for Windows 95, 98, 2000 & NT operated machines. Assisted clients with the Installation of Broadcast Agent (BCA) onto NT servers. Provided support for BCA (allowing automated scheduling of Business Objects reports)
•
EDUCATION
Local Area Networking Certificate June 1998
Aims Community College, Greeley, CO
Presidents List Award Presidents Medallion Award
Maintained 4.0 GPA each quarter
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