SUE SEMOKAITIS

**** ******* **** ******, ** ***** 805-***-**** ac8zg2@r.postjobfree.com

Project Manager Business Analyst

20+ years connecting subject matter experts with designers and implementers to create valued solutions

AUG 2003 – DEC 2018 Amgen, Biopharmaceutical, Thousand Oaks, CA

Project Manager, Business Analyst – Global Digital Marketing and Support Services

Gathered, analyzed and translated requirements into system specifications for integrating 10 vendor services in order to improve customer adherence. Services included: call center, nurse support programs, copay assistance, product fulfillment, CRM communication, and new mobile medical device

Provided project management, analysis and subject matter expertise for migration of 160 websites from on premise to Amazon Cloud decreasing cost and increasing agility to respond to market changes

Re-engineered processes to improve efficiency and transparency of external website operations

Managed development and roll-out of 60 country corporate affairs websites increasing Amgen presence globally

Managed development and launch of product and disease websites: US and international

Managed migrations: data, fulfillment vendors, platforms

Conducted research resulting in restructuring of corporate communication channels

Developed internal marketing and communications plan for Digital Marketing department

Analyzed and managed development of physician portals, opinion leadership systems, and FDA required Risk Evaluation Mitigation (REM) Program

JUN 2011 - APR 2012 Bioness, Medical Device, Valencia, CA

Digital Marketing Consultant – Patient Acquisition

Developed SEO strategy improving search engine positioning resulting in improved patient acquisition

Created industry directory for targeted marketing campaigns

JUN 2009 - SEP 2009 Avery Dennison, Medical Division, Pasadena, CA

Project Manager – New Products

Led cross function team of consultants and staff with expertise in disease state, electronics, software, materials, manufacturing, and intellectual property in development of new medical device prototype

Managed in-market patient validation of device value

JUN 2008 - OCT 2008 Media Trust, Performance Marketing, Santa Barbara, CA

Project Manager – Affiliate Marketing

Defined and managed development of new platform to support affiliate marketing service

MAR 2005 - SEP 2008 Baxter, Pharmaceutical, Westlake Village, CA

Project Manager. Program Developer, Business Analyst – Medical Affairs

Analyzed and managed development of global opinion leader management program serving medical affairs, clinical, marketing, and R&D. System increased transparency and compliance in working with opinion leaders.

Defined requirements and managed development of portal for data sharing between patients with hemophilia or primary immune deficiency with healthcare professionals

Created standard operating and divisional procedures for Global Medical Affairs, including grant reviews

MAY 2005 - JUN 2006 Medtronic, Medical Device, Northridge, CA

Project Manager, Business Analyst – Services Portal

Managed development and migration to new patient portal (integrated with SAP) to support multiple on-line store and therapy management applications

Defined patient communications to encourage use of the product throughout their journey with diabetes

SEP 2001 - SEP 2003 Universal Music Group, Entertainment, Santa Monica, CA

Project Manager, Business Analyst – New Business Identification and Acquisition Integration

Impact analysis and recommendation for HR applications in anticipation of corporate spin off

Defined and managed development of artist contract imaging system to ensure legal compliance

Re-wrote administration system to integrate with JDE financials for end to end tracking

Defined and managed development of custom artist notification system to identify new rising stars Integrated airplay information with sales information

Performed business process mapping of financials identifying opportunities for cost savings

Managed budgets utilizing UMG project financials system to ensure projects stayed within budget

Interim manager and mentor of project managers and business analysts.

APR 2000 - AUG 2000 EarthLink, Internet, Pasadena, CA

Contract Project Manager Business Analyst – Customer Acquisition and Retention Services

Managed systems for: member support, OEM channel sales, loyalty marketing, and carrier services

Developed and managed strategic alliance program and customer service integration with Sprint

Worked with director to establish business analysis department and mentored new analysts

NOV 1993 – Current TSCO, INC. SaaS & Application Development Services, Westlake Village, CA

Owner, CEO

Consulting and contract services

Founded and co-managed application development firm providing full cycle software development serving 250+ clients

Developed and sold one of the first SaaS on-line interactive survey systems

Previous professional experience includes marketing, sales, business development, and systems engineering for technology corporations: IBM, Metaphor Computers, and Tandem Computers.

EDUCATION

BA, Indiana University, Biology and Psychology

Scrum Master Certificate from Scrum Study

Agile Certifications and PMP courses from LinkedIn/Lynda.com

PROFILE INVENTORY

Skills

Developing start-ups

Business planning

Research

Strategy

Communications

Marketing

Operations

Cross-functional team

building

Product management

Project management

Process improvements

Mentoring

Requirements discover/analysis

RFP process

Vendor management

Solution design

Problem solving

Risk analysis and management

Troubleshooting

Technology

Cloud computing

Responsive design

CMS

CRM

Data mining

Tools

MS Office –Word, Excel

MS Project, Workfront

SharePoint, Basecamp, BOX, Jira, Confluence

Adobe Photoshop

MS Visio

MS PowerPoint

Tableau

Webtrends

Google Analytics

GoToMeeting, WebEx, Lync, Joinme, Skype, Slack, Freehand

Methods

Interviews

Focus groups

Wire framing

Prototypes

Agile/Scrum

SDLC

RUP

SEO

Documentation

Business plans

Vision

Charter

Marketing plans

Presentations

Dashboards

Scope

Requirements

Functional specifications

Marketing collateral

Risk Management

Data/context flows

Use cases, user scenarios, user stories

Visions, roadmaps, release plans

Storyboards

Wireframes

Test plans and scripts

Industries Served

Pharmaceutical

Medical Device

Healthcare

Insurance

Technology

Internet

Organizational development

Entertainment

Manufacturing

Beauty

Legal

Projects

1-15 in parallel

250K to 15M

1-65 team members -

Cross functions

US and Int’l

Mergers

B2B, B2C

Patient support

Product

Global roll-outs

Start-ups

Migrations: platforms, infrastructure, data

Operations

Cross vendor application and data integration

Contact this candidate