Administrative Assistant Customer Service

Career Goals: To utilize my excellent office management, customer service, and time management skills as an Administrative Assistant.

Career Profile: Has developed solid managerial and administrative skills. Displayed dedication and motivation to excel. Demonstrated outstanding interpersonal and customer service skills. Possessed exceptional versatility and multi-tasking skills, especially in a high-pressure environment. Maintained confidential files and attendance records.

Administrative Assistant Experience:

Office Administration and Support Skills

Provided administrative support to all levels of Management.

Completed daily administrative task that included heavy phones, correspondence preparation, faxing, making copies, filing and preparation of requisitions.

Drafted and administered contracts; renewed contracts for internal/external service providers.

Responsible for updating Billing and Credit history for all accounts and informing clients of price changes. Distributed customers’ monthly invoices. Monitored marketing department productivity via the preparation of weekly, monthly and quarterly statistical reports.

Maintained confidential files and attendance records for the energy dept/faculty dept.

Researched and selected most cost efficient vendors for marketing and promotional supplies.

Provided administrative support that included orientation for new hires, record keeping for personnel files. Maintained electronic calendar, made travel arrangements and managed expense reports, petty cash and check request.

Project Coordination Skills

Responsible for batch, enrolling and de-enrolling accounts in a timely manner, as well as accepted, rejected and dropped accounts from utility company.

Generated response list for Sales Reps regarding enrollments/de-enrollments, accepted/rejected accounts, dropped accounts and monthly Commission reports.

Communicated with third parties regarding billing disputes.

Performed special projects as needed.

Interpersonal Skills

Served as a liaison for Con Edison, National Grid, PSE&G, O&R, and Oil, Electric and Gas departments and marketing representatives. As well as Doctors and Faculty members.

Responsible for enrolling and de-enrolling accounts in a timely manner, as well as answered incoming calls, Switchboard Relief.

Handled customers’ queries and internal /external mailings. Trained employees.

Computer Skills

Utilized software system to set-up new account. Obtained existing confidential client information and create pertinent spreadsheets. Used Utilibill, Customer Watch, Orion, and Enermark.

Microsoft Office- Word, Excel, Outlook, Access and PowerPoint, Orion, EDI, EC Info systems.

Experience:

Definite Energy, New York, NY – Transactions Analyst 2014 - 2018

Kiwi Energy, Brooklyn, NY – Transactions Analyst 2012 - 2014

Stuyvesant Energy, LLC Bronx, NY- Executive Administrative Support Analyst 2000 - 2009

Mount Sinai Hospital, New York, NY-Psychiatry Administrative Assistant 1998 - 1999

The Bronx Health Plan, Bronx, NY -Administrative Assistant / Marketing Rep 1994 - 1998

Rite-Check Cashing, Bronx, NY -Administrative Assistant, Cashier & Sales Assistant 1992 - 1994

Education: B.S. Legal Studies (Pending) - New York Career Institute, New York, NY

Dear Sir or Madam:

Enclosed, please find my resume for your perusal. I am interested in pursuing a position that will allow me to utilize my, Administrative Assistant, Transactions Analyst and Customer Service Support skills and communication abilities.

As my resume will confirm, I am a dedicated worker whose aim is to go above and beyond the call of duty. My communication skills coupled with strong analytical skills, allow me to assess needs and present solutions to those with whom, I interact. I fully understand the need for accuracy, innovation, and commitment for excellent results. I would welcome the opportunity to make a profitable and productive contribution to your company.

Thank you, for your time and courtesy in reviewing this material. I look forward to hearing from you to schedule an appointment for discussing the possibility of a mutually beneficial relationship.

Sincerely,

Sonia Crosley

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