Management Manager

Elaine Morgan

Bladensburg, MD *****

**********@*****.*** 301-***-****

LinkedInhttps://www.linkedin.com/in/elaine-morgan-b8719223/

Perform configuration management duties by implementing the objectives, policies, and procedures with deployment or operations of windows and Linux systems. Implement configuration management processes using enabling technology for application level support, migration and deployment activities. Experience with the Configuration Control Board (CCB), change control, status accounting, audits, and release of configuration items (CIs). Prepare configuration management plans defining methods to comply with configuration management requirements. Accomplished SharePoint/Administrator, Database/Configuration Analyst with proven ability to implement technologies enhancing collaboration, increase performance, and improve security. Identify, organize, and control software and hardware configuration changes, and oversee baseline configurations for applications, software, and hardware assets.

Clearance Level

Department of Defense (DoD) Defense Health Agency (DHA) Public Trust (Active).

Education & Credentials

University of Phoenix, Phoenix, AZ

Master of Science Information Systems

University of Phoenix, Phoenix, AZ

Bachelor of Science Information Systems

Career Experience

Quadrant, Inc. – Reston, VA (Staffing company – August 2018 – March 2019)

IntelliDyne, Inc. Falls Church, VA

Configuration Management Analyst (October 2018 – March 2019)

• Complete traceability of configurable items deployed in the delivery of the office automation network and system assets within the preferred Defense Health Agency (DHA) asset management system.

• Executed configuration management (CM) practices/procedures including, but not limited to, developing a configuration baseline, planning, hosting and documentation of regular Configuration Control Boards, and creating and adhering to a configuration change process.

• Perfomred formal baselining process for ensuring that Hardware and Software revisions are fully documented, to include functionality and interfaces with other systems/tools, and placed under formal configuration control.

• Used the CM module within the preferred DHA Information Technology Systems Management (ITSM) Tool (i.e. BMC Remedy) to monitor the maintenance and enhancement efforts of CIs associated with releases.

• Created and updated diagrams and built flowcharts in Visio.

• Developed Configuration Management Plan (CMP) and Configuration Item Identification Procedure.

• Ensured that CM processes and data collection are compatible with the DHA baselined documents.

• Performed Information Technology Infrastructure Library (ITIL) process and service audits for DHA programs.

• Tracked changes and coordinated work on files among multiple people using workflows in SharePoint and software development source code management.

• Prepared documents for the Change Advisory Board (CAB) for online voting approvals.

Architect of the Capitol

Records Management Specialist (August 2018 – September 2018)

• Participated in the replacement of parts and recorded parts number and description.

• Determined potential and actual database issues and proposed recommendations to fix records.

• Recommended system improvements resulting in upgrade to Microsoft office 365.

• Updated and performed Quality Assurance (QA) reviews on existing standard operating procedures (SOPs), standard installation procedures (SIPs), test plans, user guides, administration guides, requirement documents, and other project documentation.

• Developed new documentation (SOPs, SIPS, user guides, etc.) on how to access SharePoint.

• Assisted with providing help desk functions for staff by creating and responding to technical support requests via telephone, email, and support system.

• Managed and maintained the SharePoint wiki with updated process, point of contacts, and documentation information.

• Experience integrating data from Facebook to SharePoint

• Managed SharePoint document repository and all contract documentations, acting as the single point of contact for documents.

• Supported the lead technical writer/configuration manager with reports and document updates as requested.

• Documented team meeting minutes.

Private Duty – Suitland, MD

Staff Coordinator (January 2017 – July 2018)

Home Care – Private Duty

• Managed Certified Nursing Assitants (CNAs) and Licensed Practical Nurses (LPNs) and prepared schedules.

• Chaperoned CNAs caring for clients suffering from Dementia and Alzheimers.

• As a Certified Medication Technician (CMT), I administered medications to clients.

• Setup doctor appointments, transport and accompany clients.

• Responsible for clients food budget and other miscellaneous items.

• Maintained a safe, healthy, and secure environment by following standards and procedures.

• Responsible for storage, cataloging and retrieval of medical documents.

• Recorded patients’ information by making entries into patient journals and reporting any changes to the LPN.

Federal Aviation Administration - Veracity Engineering Inc., Washington, DC

Senior Computer Specialist/Configuration Management Specialist (April 2016 - October 2016)

• Created step-by-step guides how to access the Appointment of Funds Certification Authority (AFCA) system.

• Assisted with providing help desk functions for staff by creating and responding to technical support requests via telephone, email, and support system.

• Engaged in managing and troubleshooting all network servers, including domain controllers, file, database, and other application servers.

• Developed, tested, maintained, and analyzed large and complex systems and interfaced components to check compatibility with the AFCA system.

• Worked with the system teams to create system releases and establish and manage system checklists.

• Provided support in configuration planning, identification, and control to agency policy.

• Provided on/off site training to authorized users of AFCA.

• Ensured AFCA documentation reflects actual events, occurrences and accurately augments operating policies and procedures with 508 compliance functionality.

Federal Aviation Administration - Engility Corp (formerly TASC Inc.), Washington, DC

CDRL/Program/Configuration Management Analyst (May 2007 to April 2016)

• Renamed over 10,000 Contract Data Requirements List (CDRL) records to match naming conventions.

• Processed, reviewed, tracked, approved, and maintained configuration management of CDRL, Data Item Descriptions (DIDs), Contract Statement of Work (SoW) and configuration changes to Engineering Change Proposals (ECPs), Contract Line Item Number (CLIN), and worked with engineers and Contracting officer (COR) for Time Based Flow Management (TBFM), Traffic Flow Management Systems (TFMS), Standard Terminal Automation Replacement System (STARS), Weather, Flight Services and Program Management Office (PMO).

• Completed program milestone briefings pertaining to configuration management.

• Assisted in the drafting and updating of the Configuration Management (CM) Plan or Flight Services.

• Demonstrated product development life cycle knowledge in CM arena; e.g. release, packaging of deliverables, documentation and version control.

• Assisted with the implementation and maintenance of a comprehensive CM program and supporting the development of Contract Line Item Number (CLIN) spreadsheet for Flight Services.

• Created, tracked and updated schedules and reports using Microsoft Project.

• Created, updated, participated and developed contract letters for Flight Services and uploaded documents to SharePoint.

• Created and updated diagrams and built fishbone and flowcharts in Visio.

• Assist the Configuration Lead for Flight Services with daily tasks associated with the administration of a configuration management program, and demonstrating initiative, sound judgment, effective decision-making, and excellent oral and written communication skills.

• Process Manager to track the status, route for action, and maintain configuration control over the CDRLs.

• Created, updated and modified change requests in WebCM and maintained documents in Knowledge Sharing Network (KSN)/SharePoint.

Technical Proficiencies: Languages: HTML. SQL, Scripting: Java Script; Microsoft Visual Studio; Microsoft Team Foundation Server; Software: SharePoint, Infoforms, Photoshop, Microsoft Office Suite 2016 and 365, Access, Project, Publisher, Flying Logic, Visio, JIRA, Raiser’s Edge, Remedy

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