Service Manager

PROFESSIONAL GOAL

Enthusiastic self-starter with experience in senior level sales, management and administration. Proactive professional with an ability to close, farm new customers, and grow existing clientele. Proven ability to simultaneously manage and work on multiple tasks while meeting deadlines.

Below’ s Automotive

Facility Manager, Natchitoches LA 11/11 – present

Ability to establish solid rapport with clients

Proven ability to develop and maintain databases using MS Excel, Word, and Power point

Introduced new purchasing system that monitors inventory levels

Expedite parts and equipment, tracking and monitoring orders and submitting requests

Highly successful in customer relations and resolving conflict

Investigate customer complaints and discrepancies, assure federal and state compliance

Ability to work independently, assess priorities and shift those priorities when needed

Multi-tasked with high importance on meeting deadlines

Analyze employee performance, and coach staff improvements

Evaluate organizations efficiency and profit margin,

Customer service, accounts payable, deposits

Natchitoches Animal Control Unit

Director, Natchitoches LA 09/09 -10/11

Supervise Animal Control Enforcement Field Inspections and incident reports

Enforce & Advise citizens on animal law Manage case assignments for officers

Analyze activity for animal complaints Conduct Job safety analysis for public

Disseminate information to local media Respond to calls/complaints

Oversee field investigations and database Coach continual improvement of safety

Developed standard operating procedure Ensures compliance of state safety regulations

Incident Investigation expertise Confirmed ability to drive change

Verify compliance of company regulations regarding PPE usage, safety equipment, and work related injuries and illness

Constructive team-oriented approach with the capability to work with all skill levels of employees and management

Newnan Animal Health

Facility Manager, Newnan, GA 05/03-08/09

Senior level customer relations, sales and administration

Direct recruitment and retention of supervisors and staff

Demonstrate leadership ability to build teamwork with a hands on approach

Trained, supervised and evaluated staff, coached improvement and management skills

Manage sales & operational staff, assess work procedures, employee attendance and assignments

Intensely meet all service needs of corporate accounts in a professional manner

The ability to evaluate vendor performances meet and exceed the expectations of the company

Investigate customer complaints and make necessary recommendations

Coordinated and managed on site promotions for products

Payroll, accounts payable, and accounts receivable Hosted Animal Training Courses for BARKS

Drawing blood, inserting catheter, brief examinations of pets overall health, assist in surgeries

Sales Associate/Contract Administrator

Sandco Inc, Houston, TX 02/98 – 05/03

Strong interpersonal, negotiating, and written communications skills

Purchasing agent and contract administrator for luxury real-estate and industrial materials

Prepares presentations for prospective clientele

Exceptional ability to identify and anticipate customer needs

Aggressively and consistently exceed the expectations of management

Consulting with clients to resolve conflict through diagnostic thinking, effective questions and creative thought

Multi-tasked oriented with high importance on meeting deadlines

Expediting the shipment and receipt of materials

Managed account calls and negotiations

Developed a new order of operations regarding management notification on spending accounts

Quickly adapt to new responsibilities in an altering environment

Computer Skills

Ms Word, Excel, Power Point, Outlook,

V Tech, Yardi and other Windows operating systems

Nation Crime Information Center (NCIC)

Education, Seminars & Certification

Northwestern State University /Biology (2012- 2017) GPA: 4.0

LACA Animal Control Certification

CAET Euthanasia Certification

Chemical Capture Certification

Commissioned Officer

Drug Recognition & Enforcement

Chemical Weapon Certification

Taser Certification

CPR Certification

Professional Service Works Program

Handling Clients & Personnel with Tact and Skill

Accomplishments

Commissioned Police Officer with NPD

Developed First Vaccination Program for Natchitoches Animal Control

Granted the highest form of recognition for an Administrator

Developed a standard operating system for Sales Associates

Developed Youth Outreach program for at risk teens

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