Administrative Assistant Customer Service

Kristina L. Caffrey

• * Trocha St • Nashua NH ***63

• 978-***-**** • **************@*****.***

EDUCATION:

Northern Essex Community College October 2007 – December 2007

Customer Service Specialist Certificate

Middlesex Community College September 2004 – May 2007

Associates Degree in Liberal Studies

Dracut Senior High School September 2000 – June 2004

High School Diploma

WORK EXPERIENCE:

Insulet Corporation June 2018 – Present

Customer Care Reorder Inbound Specialist

Responsibilities: Assisting patients with reordering their diabetic supplies over the phone. Providing status updates to patients in regards to reorder shipment status, pending prior authorizations, necessary documents requested from the patients’ healthcare provider. Ensuring all documentation is up to date, and verifying patient’s insurance eligibility prior to processing their reorder to ensure all required information is obtained prior to shipment. Delivering patients insurance benefit coverage upon benefit investigation has been completed. With meticulous accuracy I assist in updating patient’s address/ phone number/ insurance information ect. As well as entering reorders with the utmost accuracy. All while providing helpful customer service in a pleasant and cheerful manner.

Philips Healthcare June 2014 – May 31, 2018

Commercial Operations Specialist

Responsibilities: Order processing, inbound and outbound calls providing optimum customer service in regards to pricing, order status, tracking etc. Following up on customer requests in a timely- manner, prioritizing and time management.

L-COM Global Connectivity October 2013 – June 2014

Data Entry

Responsibilities: Update purchase orders with the most up to date shipping information, update sales orders in accordance with daily push out reports, tracking shipments on UPS and FedEx websites, entering and distributing quotes, review invoices to ensure pricing, quantity and part numbers are correct, and file/copy/scan/faxing.

Bay State Oral Surgery September 2012 – October 2013

Front Desk

Responsibilities: Process all prior day charges, record voice mail messages and follow through on, check in patients and process payments, answer phones, scheduling appointments, check out patients, print prescriptions at the doctors discretion, insurance checking, file/copy/faxing, and responsible for daily deposit.

L-COM Global Connectivity October 2010 – September 2012

Data Entry

Responsibilities: Update purchase orders with the most up to date shipping information, update sales orders in accordance with daily push out reports, tracking shipments on UPS and FedEx websites, entering and distributing quotes, review invoices to ensure pricing, quantity and part numbers are correct, and file/copy/scan/faxing.

DUSA Pharmaceuticals December 2009 – May 2010

File Clerk

Responsibilities: Process daily invoicing, order entry, and filing.

Reason for Leaving: Laid off due to slow business.

TW’s Pub February 2009 – November 2010

Bartender/ Administrative Assistant

Responsibilities: Bartending, answering phone, general administrative help.

Wakefield Thermal Solutions August 2008 – January 2009

Data Entry Clerk

Responsibilities: Process all aluminum extrusion orders.

Reason for Leaving: Laid off due to slow business.

Washington Savings Bank June 2008 – August 2008

Bank Teller

Responsibilities: Greeting customers, and process customer banking transactions.

Reason for Leaving: Change of interest in pursuing a different type of work.

Dr. Jason Pujo’s Family Dental Practice August 2006 – June 2008

Front Desk Receptionist

Responsibilities: Greeting patients, answering phone calls, scheduling appointments, pulling charts, filing, copy/ faxing, general use of the computer, Eagle Soft, collecting payments, responsible for daily bank deposit, submitting electronic insurance claims, follow up on outstanding claims, and transferring telephone lines to answering service at the end of the day.

Reason for Leaving: Office was experiencing financial problems.

Dick Lepine Real Estate October 2005 – June 2006

Administrative Assistant

Responsibilities: Greeting customers, typing property listing sheets, entering property listings into MLS online, filing, ordering FOR SALE and SOLD signs, faxing, copying and occasionally answering phones.

Reason for Leaving: Change of interest in pursuing different type of work.

SKILLS:

Well organized self-starter who is prompt, thorough, and a fast learner. Along with these, I am a conscientious worker and take pride in my hard work.

REFERENCES:

Danielle Clark

Former Department Manager at Philips

****************@*****.***

Bob Zannini

Purchasing Department Manager

978-***-**** ext. 1493

Nick Ferro

Purchasing Department Supervisor

978-***-**** ext. 1145

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