Manager Medical
Resume:
CATHERINE SCHAPPERT
Westwood, N.J. *****
cell: 551-***-****
*****************@*****.***
Professional Summary
Dedicated Project Manager with a focus on developing high standards of practice with extensive experience in planning and organizing activities consistent with business goals. Proficient multi tasker who works well with others. Maintains outstanding relationships and organizes well with clients and vendors to manage work through completion.
Certifications
Certified Project Management Professional
Skills
Experience
Operations Manager Oct 2017 - Jun 2018
Hudson Heart, Suffern, NY
• Oversees the operation of a 16 physician multi-specialty practice encompassing cardiology, endocrinology and internal medicine.
• Verify practice requirements and provide solutions.
• Managed all purchasing including medical equipment and computer hardware and software.
• Templating physician schedules.
• Schedule management.
• Proven success in increasing revenues and reducing expenses.
• Handle practice’s financial management including cash flow, accounts receivable, accounts payable and payroll reporting.
• Maintain constant vigilance over operating/overhead costs.
• Troubleshoot and resolve operational problems requiring management intervention.
• Issue resolution includes patient complaints, staff effectiveness, and physician requests.
• Hire and manage relationships with 3rd party vendors including collections agency, answering and cleaning services.
Time Management Process Improvement
Quality Management Health and Safety
Requirements Gathering Team-oriented
Strategic Planning and Execution Problem Solving
Conflict Management Vendor Management
Training Inventory Control
• Track and keep current physician’s re-credentialing, CME credits, DEA certificates, and specialty licenses.
• Excellent organizational skills and experience.
• Self-motivated, detail oriented, eager to teach, to learn and empower others.
• Proficient in maintaining patient flow and communicating with physicians and employees.
• Closely worked with billing department and other managers to troubleshoot reimbursement issues
(coding, referrals, insurance eligibility and benefit problems). Practice Manager Oct 2016 - Aug 2017
Clarkstown Medical Associates
• Oversees daily operations for a four physician Internal Medicine practice.
• Worked closely with billing department to resolve payment issues.
• Oversee general accounting functions, including AR/AP, account reconciliation, and cash management.
• Developed highly skilled billing and collections team to achieve established goals and objectives.
• Interact with administrator and other departments concerning practice goals.
• Interviewing and on-boarding prospective new employees.
• Maintenance of financial reporting.
• Processing payments and other daily expenses of the business.
• Organized, executed, and monitored practice operations and procedures.
• Restructuring staff to obtain optimal office productivity and efficiency.
• Prepared employee schedules and performed payroll functions. Office Manager Jan 2013 - Oct 2016
Bergen Medical Associates; Northvale, N.J
• Integration of an acquired practice into the operations of a new facility.
• Relocation and transition of the practice to a new medical facility.
• Establishment of industrial accounts and maintenance of records.
• Performance of tasks associated with the daily operation of a practice.
• Enhance teamwork by fostering a positive work environment.
• Coordination of employee office schedules.
• Resolution of technology issues.
• Hire and terminate personnel.
• Management and training of new personnel.
• Acquire new industry accounts.
• Provision of industry testing and results.
• Inventory control.
• Coordinating marketing events.
• Oversee interaction between providers and clinical staff.
• Integration of new physicians into new office environment.
• Maintenance of billing records.
• Management of daily financial processes.
• End of month financial reporting.
• Evaluation and streamlining of business processes.
• Analysis and reporting of employee annual reviews.
• Monitor the facility to ensure that it remains safe, secure, and well-maintained. Practice Administrator Oct 1986-Jan 2013
Company Medical Associates - Northvale, N.J.
• Legal closure of a medical practice.
• Oversees the operation of a dual practice involving Occupational Medicine and Family
• Practice.
• Verify client/industry needs and provide solutions.
• Establishment and maintenance of industrial accounts.
• Managed all purchasing including medical equipment and computer hardware and software.
• Schedule management.
• Proven success in increasing revenues and reducing expenses.
• Handle practice’s financial management including cash flow, accounts receivable, accounts payable and payroll reporting.
• Maintain constant vigilance over operating/overhead costs.
• Troubleshoot and resolve operational problems requiring management intervention.
• Issue resolution includes patient complaints, staff effectiveness, and physician requests.
• Hire and manage relationships with 3rd party vendors including collections agency, answering and cleaning services.
• Track and keep current physician’s re-credentialing, CME credits, DEA certificates, and specialty licenses.
• Responsible for triaging patients to include setting up and assisting physicians during minor surgical procedure.
• Excellent organizational skills and experience.
• Self-motivated, detail oriented, eager to teach, to learn and empower others.
• Proficient in maintaining patient flow and communicating with physicians and employees.
• Closely worked with billing department and office manager trouble shooting reimbursement issues
(coding, referrals, insurance eligibility and benefit problems).
• Plan, implement and administer programs and services including personnel administration, training, and coordination of employees from various departments. Education
PMP Certification Feb 2019
LIIT - Wayne, NJ Jan 2019
University of Phoenix, Phoenix, A.Z. -, May 2011
MBA Management
Dominican College, Blauvelt, NY Oct 1998
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