Devi Prasad Phone- 915-***-****

Project Manager / Scrum Master ac8zcz@r.postjobfree.com

Summary

A highly motivated, enthusiastic Agile Consultant with 14 years of IT experience across multiple industries, in varying capacities and a quick learner. Seeking challenging opportunity for leading and coaching teams on Agile Practices, Scrum as well as process frameworks SAFe.

Hands on with Agile Project Management (Scrum & Kanban), SAFe implementation, E2E Project Management, Agile Development, Test Management, Business Analysis, third party coordination, Risk Management, Finance and Budget Management and Release Management

An innovative, effective communicator, facilitator with a unique blend of enterprise and technical vision

Skilled to reengineer business processes for efficiencies improvement, capacity utilization, resulting in efficient business objective delivery

Excellent facilitation skills with ability to drive consensus and decision making

Experience in handling projects in SAP PM, IDQ (BI tool), PEGA, Informatica, Mongo DB, Python, Angular JS,Node JS and AWS

Experience in harnessing DevOps at program level

Education

Bachelor Degree, Mechanical Engineering, Utkal University

Skills/Tool

PL/SQL, PEGA, OBIEE, Informatica, QC, Rally, Jira, Versionone

MS Office (Word, Excel, Access, PowerPoint, Project, Visio)

Certification

Certified Scrum Master

ISTQB Certified Software Test Engineer

Black belt certified Six Sigma

Green belt certified Six Sigma

Experience

Client: Cisco, RTP, NC Oct 2018 – Till Date

Role: Project Manager / Scrum Master for AIRA, MISQ, AS Estimator and CX FLEX Pont

AIRA(Artificial intelligence Research Assistant)- AI Research Assistant uses machine learning to aggregate and present the most relevant Intellectual capital(Similar Cases) to TAC Engineers, helping to improve research of Service Requests and cases thus improve resolution efficiency.

MISQ- Whenever Customer comes with a problem statement and raise an SR in CSM tool MiSQ application using machine learning to consume the data and appropriately buckets it based on the Tech, Sub Tech, Python code are developed to analyze the data based on problem statement and the tool is capable to convert non English meta data in the problem statement to translate it technically to English and assign to the right TAC engineer.

AS Estimator- Tool is designed in PEGA to integrate with OP (Oracle Project) and EDW (Enterprise data Warehouse) this is one tool for Scoping, Estimating and Pricing (SEP) .It provides all AS offer type accurate and consistent estimates with automated rule based guided shelling (LOE calculation) and also provided a capability to entering estimate details based on the clients need, automate resourcing and level of effort (LOE) based on defined deliverables and also share estimates with others involved in the process and gat approvals, finalize estimate details for the client while continuing through the sales and delivery process.

Project Solutions Objective:-

Easy to use by sales for budgetary proposals and final estimate

Provides global consistency of output and cost as AS-S (Including business critical services) and AST-T deals

Reduced complexity with end to end integration along with enhance reporting

CXFLEX point- Flex point is virtual- Currency that allows customer to flexibly purchase and consume Cisco services. It empowers Cisco salesforce to easy attach services to various sales motion. And it brings value to customers and partners- with flexibility and agility.

Project Solutions Objective:-

Allow customer to buy Points and flexibly redeem deliverables via customer portal.

Purchase standalone or bundle with HW, SW and Services Sales

Create size base (Small-Medium and large) Catalog

Subscription-based ratable revenue recognition

Point to be consumed within contract term

Implement operational governance with robust program and project management practices

Responsibilities:

Delivered various Agile training at team and program level to promote Agile following Scrum framework

Ensured compliance of development team with Scrum methodology in delivering incremental features and monitor defined process adherence

Coached and mentored resources at different level to adapt to the new agile roles (Product Owner, RT Engineer, VSE, Epic owners) etc.

Used Rally/JIRA as the ALM tool for backlog tracking, burn-down metrics, velocity, and task management

Facilitate all scrum event/ceremony (product backlog grooming, Sprint Planning meeting, Daily Scrum,DEMO,Retrospective)

Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the team resulting in empowered, self-organizing team

Effectively communicated the solution vision, backlog and success criteria to engineering and QA team to develop precise work estimate and there by project planning to the satisfaction of the stakeholders through Sprint Planning meeting

Developed precise work estimate, project plan and publish to different stakeholder and ensure the release date are aligned to BP standard delivery, facilitate Release committee

Ensured that the product owner prioritizes features for the team so that the team delivers user stories at a consistent pace

Defined Escalation Hierarchy and Support Notification Process to contain escalation

Built mutual trust and encouraged respect and cooperation among team members and the end clients and as a change agent, worked closely with team at every level (Portfolio/Program, Project, Scrum Team)

Ensure the team is shelled from extremal influence

Facilitated retrospective and making sure best practices are followed for upcoming sprint

Proactive to foresee risk and propose alternative solutions to stakeholders

Monitored the development activity of various project using Rally, Jira

Worked with the development, testing and operation team while focusing on CI and CD

Promoted and support the deployment of Service Management processes to all groups interacting with Problem Management, Change Management and Incident Management

Draft activities and workflow documentation for Change, Incident and Problem Management

Built and managed development and testing environments, overseeing developers in debugging application issue, managed the release pipeline working with business, service delivery, and transition manager and ensure release update is communicated

Tools Used: Mongo DB, Python, Angular JS, Node JS and PEGA

Client: BP America Inc, Houston, TX Feb 2017 – Oct 2018

Role: Project Manager / Scrum Master for Self-sustain Phase- I & II

Description: The SAP PM(Plant Maintenance) Management data sustain solution is the tool, which will be utilized by Central Team(Data stewards) and various regions users, for assessing new data be loaded into the SAP PM production environment, and provide the ability to assess production data for non-conformity against Work Management data standards. In other words, it will support the two main work management Central Data team processes, sustaining data loading and data assessment.

Data assessment is the assessing of existing records within SAP PM for compliance with Work Management data standards. Present and historical compliance status will be reported to the regions, which will be responsible for setting strategic and tactical direction to remediate data

This tool allows business user to rapidly develop simple business rules without relying on IT post completion of project. Informatica Analyst Tool mimics the steps of the data management workflow with a fully customizable interface to improve the quality of data with profile and scorecard capability, business user must customize the Analyst interface based on the requirement. Informatica Data Quality enables business information owners/ Data stewards and IT to work together to deploy lasting data quality programs

Responsibilities:

Delivered various Agile training at team and program level to promote Agile and end to end Agile transformation

Ensured compliance of development team with Scrum methodology in delivering incremental features and monitor defined process adherence

Coached and mentored resources at different level to adapt to the new agile roles (Product Owner, RT Engineer, VSE, Epic owners etc.

Used JIRA as the ALM tool for backlog tracking, burn-down metrics, velocity, and task management

Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the team resulting in empowered, self-organizing team

Effectively communicated the solution vision, backlog and success criteria to engineering and QA team to develop precise work estimate and there by project planning to the satisfaction of the stakeholders through Sprint Planning meeting

Developed precise work estimate, project plan and publish to different stakeholder and ensure the release date are aligned to BP standard delivery.

Ensured that the product owner prioritizes features for the team so that the team delivers user stories at a consistent pace

Defined Escalation Hierarchy and Support Notification Process to contain escalation

Built mutual trust and encouraged respect and cooperation among team members and the end clients and as a change agent, worked closely with team at every level (Portfolio/Program, Project, Scrum Team)

Implemented SAFe 4.0 at portfolio, program and project

Facilitated retrospective and making sure best practices are followed for upcoming sprint

Proactive to foresee risk and propose alternative solutions to stakeholders

Monitored the development activity of BI tool IDQ, extraction Transformation and Loading Data from SAP PM System to data warehouse and Data marts using Informatica Power Center and obtain cloud integration and data management by using Informatica Cloud services

Worked with the development, testing and operation team while focusing on CI and CD

Promoted and support the deployment of Service Management processes to all groups interacting with Problem Management, Change Management and Incident Management

Draft activities and workflow documentation for Change, Incident and Problem Management

Built and managed development and testing environments, overseeing developers in debugging application issue, managed the release pipeline working with business, service delivery, and transition manager and ensure release update is communicated

Tools Used: Informatica (IDQ and Power Center)

Client: Cisco, San Jose, CA Jan 2015 – Feb2017

Role: Project Manager for Project-Targa, Scrum Master for CRPM

Description- TARGA an application developed to test all CISCO product, to achieve country or reason specific standard, it automatically provides the country or reason specific test cases to facilitate testing and capture the result so that the artifact can be placed to obtain approval for country/reason

Description- CRPM (Customer reliability performance management) is an application developed to facilitate customer engagement process by providing hardware reliability performance report to improve HW quality. The product performance is measured by comparing the customer’s calculated field performance Field MTBF to product predicted MTBF, Informatica extract Install Base from TL 9000 system and RMA from returns and transforms data using business logic and pushed to OBIEE dashboard which mostly used by Cisco accounts team, High touch operation managers (HTOM) and Service and Support Mangers (SSM)

Responsibilities:

Delivered various Agile training at team and program level to promote Agile and end to end Agile transformation

Introduced Scaled Agile 4.0 Framework at the program level through training and customizing the project intake process to accommodate Release

Ensured compliance of development team with Scrum methodology in delivering incremental features and monitor defined process adherence

Coached and mentored resources at different level to adopt new agile roles (Product Owner, RT Engineer, VSE, Epic owners etc.

Responsible for requirement documentation review in the form of Epic and User Story

Used Rally as the ALM tool for Backlog tracking, burn-down metrics, velocity, and task management

Successfully delivered $1 Million worth of project using scrum methodology under SAFe 4.0 framework

Ensured a common understanding by setting expectations in accordance with the Scrum principles, to align stakeholders and team members across the enterprise

Designed a Macro to monitor development and QA progress as a pug in to Rally

Built mutual trust and encouraged respect and cooperation among team members and the end clients and as a change agent, worked closely with team at every level (Portfolio/Program, Project, Scrum Team)

Driven and managed the solution development process from conceptualization to delivery

Communicate effectively the solution vision, backlog and success criteria, to development and QA team to develop precise work estimate and project planning to the satisfaction of the stakeholders through Sprint Planning meeting

Communicate with the stakeholders on a regular basis to provide update on Implementation progress of the solutions, involve the architect team in case of technical roadblock

Ensured product backlog management by streamlining PEGA BPM work flow

Ensured features prioritization for consistent delivery of user stories

Facilitate retrospective and making sure best practices are followed for upcoming sprint

Foresee the risk and propose alternative solutions to stakeholders

Work with the PM(Project manager) to define Escalation Hierarchy and Support Notification Process to contain escalation

Tools Used: PEGA, OBIEE & Informatica, Java Script

Client: Cisco, India July 2013 to Dec 2014

Role: Scrum Master for CE America/CE Russia

Description: Cisco Service Contact Center (CSCC) application is large scale distributed environment, enterprise application, deployed on LAE environment that interact with 15 different external systems using service-oriented architecture for complex business rules with team strength of 100 engineers from different vendors (Platform funnels $12bn revenue for Cisco every year), Annuity Business Transformation (ABT) is the largest program that span across 12 releases within CSCC to migrate data from legacy database to R12 platform. This initiative has been taken to support Cisco’s future vision and to achieve zero downtime in application. CE is a country specific rollout of R12 mostly to meet country specific standard.

Responsibilities:

Ensured the scrum process is followed and the team delivers on the incremental features to the customer and obtain at most satisfaction from stakeholder

Independently guide the scrum team to complete assignments and ability to make decisions on sprint planning and update stakeholder

Collated PM guidance when determining methods and procedures on new assignments authority Risk or consequences in the event of failure, as indicated by range of expected impact, such as within a team or across a team or area of responsibility and level of risk

Ensured that the product owner is available to groom the product backlog so that the team has a consistent flow of work that benefits the customer

Ensured that the product owner prioritizes features for the team so that the team delivers user stories at a consistent pace

Facilitate retrospective and always push the team to follow the best practices in upcoming sprint

Monitored scrum on Scrum process to remove cross functional impediment at program level

Ensured the product is thoroughly tested before it goes for BAT/UAT

Facilitate daily scrum call to monitor the development and testing status

In case of impediment dependent on external team facilitate meeting(Scrum of Scrum) appropriately to remove roadblock

Tools Used: OBIEE, Informatica

Client: Cisco, India Oct 2012 – July 2013

Role: Scrum Master, TL 9000

Description:TL9000 is a project designed and developed to extract data from different upstream system(R12) mostly Returns, Replacement and Shipment data and apply business logic to transform using Informatica Power Center,stage the data to staging table and propagate the data to UI using OBIEE script. It also provides a capability to bucketed the data to TL 9000 defined matrix NPR (Number of problem report), SPR (Software Problem report), FRT (Fix response time), OFR (Overdue Problem Report Fix response time), SFQ (Software Fix Quality), ERI (Early return index), YRR (One Year return rate), LTR (Long Return rate), OTI (On time Delivery) and submit the date to QUEST forum for TL9000 quality certification. It also provides a capability to calculate the IB (Install bases) in transformation layer using the formula (Shipment-return+replacment).

Responsibilities:

Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the team resulting in empowered, self-organizing team

Engaged all business partners to understand business needs and identify appropriate solutions

Facilitate meeting with product owner, Developer and Tester for a smooth knowledge transfer

Follow up with Development Team Lead for effort estimation (User Story & Defect)

As a scrum master managed all scrum ceremonies (sprint planning, DSU, retrospective, sprint review)

Responsible to provide sprint update to stakeholders

Utilized Rally as ALM tool to manage (reporting, project tracking, burn-down charts, capacity tracking, test management)

Interface with Business partners for User Story Demo and collect feedback and work with Product Owner to resolve the Acceptance Criteria

Responsible to conduct BAT/UAT post Unit and QA test.

Facilitated Scrum of Scrums to remove cross functional impediment

Participated in Technical Discussions to provide scalable solution for the Project

Tools Used: OBIEE, Informatica

Client: Cisco, India Nov 2011 – Aug2012

Role: QA Project Manager, TL9000

Description: TL9000 project designed and developed to extract data from different upstream system mostly Returns, Replacement and Shipment data and apply business logic to transform the data using Informatica Power Center,stage the data to staging table and propagate the data to UI using OBIEE. It also provides a capability to transform the data to TL 9000 defined matrix NPR (Number of problem report), SPR (Software Problem report), FRT (Fix response time), OFR (Overdue Problem Report Fix response time), SFQ (Software Fix Quality), ERI (Early return index), YRR (One Year return rate), LTR (Long Return rate), OTI(On time Delivery) and submit the date to QUEST forum for TL9000 quality certification

Responsibilities:

Worked closely with cross-functional team and designate resources to fulfill program/project requirements

Worked with functional support team on production incidents and adhered to SLA guidelines set within team

Work with QA Lead to make sure Test Scenario and Test Case is authored and get it approved by IT Analyst and Business Team

Coordinated funding allocation with PMOs and service leads

Monitor project costs (forecast) and variances in Accenture proprietary tool MME

Follow up with Automation Lead to develop script in Selenium to achieve 80% test coverage

Performs project creation and closure activities in the SDLC PM tool, Task Allotments and OPC entries

Work with business and ITA to ensure all the requirement is captured in form of BRD and FSD and knowledge is transferred to Development and QA team

Worked with Business Analyst to ensure all the SDLC SOX Guidelines are met and project documentation is up to date with all the necessary mandatory approvals

Co-Ordinate with ERMO (Enterprise Release Management Organization) and UPMO (Unified PMO) team to obtain exit criteria and published report on-time with high accuracy from QC

Managed project risk mitigation and issue resolutions efficiently

Managed the time and budget of the project and ensuring all the dependent teams are billing appropriately and with little or no variance to Estimates

Managed expectations with key stakeholders and Business partners

Worked closely with Client Executive Steering Committees and similar management levels to Keep them informed as to status on a regular basis

Published “Project Health Status” real time basis using tableau tool and steered Daily Status Review (DSR) call to achieve 100% execution and meeting exit criteria defined by ERMO/UPMO

Tools Used: OBIEE, Informatica, Oracle R12, PEGA

Client: Symantec, India

Role: Developer/QA Lead/PMO, Oracle Right Now Sept 2004 –Nov 2011

Description: Oracle Right Now is a project to customize CRM (Customer Relationship Management) application for Symantec, all outbound and inbound requests. Customization provided a capability to log the issue and provide appropriate knowledge article based on the issue category, it also provides a capability to take remote control of customer system for all kind of support like (Voice, Chat and Email).At the end of customer interaction it auto triggers a survey email to the customer based on customer request and provides a appropriate questioner to rate the experience with the support Agent. The tool was also customized to trigger email to SR.Managment (Vendor Side) so as to client in case of DSAT (dissatisfaction). The tool also has the capability to redirect to L1/L2 support in case customer contact multiple times.

Responsibilities:

Established test strategy and plan, analysis of business requirements & designs for testability, utilization of appropriate tools to develop automated test scripts, and execute during functional, regression, system integration and performance testing

Designed Requirements Traceability Metrics, Test Scenario and Test cases and get it reviewed with stake-holders

Lead the Automation Team to develop scripts and execute in QTP to achieve 80% test coverage

Customized Macro, for defined Exit Criteria by Enterprise Release Management Organization and Unified PMO to publish report on-time with high accuracy from Test Management Tool (Quality Center)

Worked with stake holders for successful completion of BAT, UAT and Language acceptance testing

Published “Project Health Status” real time basis using Tableau Tool and steered Daily Status Review (DSR) call to achieve 100% execution and meeting exit criteria defined by ERMO/UPMO

Created different downloadable QC report by using Oracle Query which can be extracted to user’s local computer

Helped Business team to correct attribute in QC for clean reporting

Presented Test Closer Report and best practices adoption to Steering Committee

Work with change management team to update user training manual for internal and external customers

Contributed to Defect management to monitor defect progress in adherence to defined SAL

Organizing Triage call with engineering and solution Team

Provide steps to reproduce for every defect logged

Follow up with Development team to meet SLA (Service Level Agreement)

Published defect resolution trend metrics

Responsible to conduct SMOKE Testing in GitHub before Go-Live

Organize Business Validation Testing post Go-Live

Provide leadership in defining critical process adherence to delivery teams

Responsible for raising Service request and follow up with Support team in case of issue found in BVT for emergency bug fix

Managed a Team of 12 resources, responsible to mentor, set objectives and participate in performance appraisal

Engage with development team as an SME to ensure proper Peer review is conducted to meet the defined development standard

Provided coaching and helped the team to implement RBT (Risk Based Testing) and shift left driven testing model to lower the risk of failure

Tools Used: Oracle Right Now

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