Manager Sales

Maria H. Fernandes

E-mail: *******.*****@*****.***

Mobile: +971*********/+971*********/+971*********

Secretary/Administration/Sales & Marketing Coordinatorhttps://www.bayt.com/en/uae/jobs/senior-crm-manager-head-customer-service-3296238/

Seeking a challenging career in the Administration field where I can utilize my previous experience to improve my skills and support my team to build powerful and successful system in all possible fields.

KEY SKILLS AND EXPERTISE

Administration

Outstanding office skills and knowledge of office management procedures.

Provided administrative and secretarial support to a large department, managed a number of simultaneous projects and met deadlines consistently and accurately.

An independent worker recognized for a proactive approach to problem-solving. Proven experience in a demanding work environment dealing successfully with competing needs and different challenges.

Preparing invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database or presentation software.

Conducting research, compiling data and preparing papers for consideration and presentation by executives, committees and boards of directors.

Providing high-level administrative support by conducting research, preparing statistical reports, handling informational requests and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls and scheduling meetings.

Training and supervising lower-level clerical staff; overseeing office budget.

Sales Coordinator/ Events and Marketing Coordinator

Creation and development of large scale events.

Core competencies include time management, multitasking, Customer Relationship Management, calendar keeping, minutes taking, record keeping, inventory management, travel arrangement, documentation, front desk operation, database management, payroll processing.

Special talent for preparing budgets, creating database analyzing complex data.

Customer Service

Excellent communication skills and expertise in handling customer enquiries about prices and quotes.

Ability to motivate others and properly handle assigned task even with multicultural clientele; resolve their complaints through effective client convincing skills.

PROFESSIONAL EXPERIENCE

Secretarial / PA

Cidade de Goa, Goa, India

August 2016 to Till Date

Manage all business travel logistics efficiently and effectively (air tickets, hotels, transfers, redemptions, frequent flyer cards etc

Diary Management

Manage all business expense receipts including project codes and submit to finance (monthly)

Ensure all necessary arrangements are completed for meetings, whether internal or with external clients

Submit & file medical claims for partners & their families

Maintain current and accurate documentation pertaining to family personal documentation, such as passports, visas, permits, academic certificates and birth/marriage certificates

Assist with office related matters

Coordinate visitor schedules, making all necessary arrangements e.g. Flights, transfers, hotels, access to office etc…

Providing reception cover at times, involving answering calls and taking messages, accepting deliveries and managing meeting rooms

Providing partner cover during PA holidays. Partner cover may extend to our global office as/when required.

Highly organized and meticulous

Flexible to accommodate urgent out of hours’ requests

Proactive, dedicated to meeting deadlines and able to manage stress

Resourceful and willing to actively develop knowledge of the business

Smart appearance, well-presented and always professional

Possesses a mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with the Partner group

Possesses cultural awareness and sensitivity

Willingness to commit to and align with company culture and values

Administrator/ Sales Coordinator

Al Tayer, Dubai, United Arab Emirates

May 2009 to June 2016

Creation and development of large scale events; discuss specific requirements and expectations concerning the event with clients.

Develop and manage a strategic plan of action to organize an event; work on determining a suitable layout and theme for the event according to the client’s specifications; facilitate communications with professionals including venue managers and contractors.

Search and negotiate suitable venues or locations as per the requirement and budgetary constraints of client.

Train new and existing staff prior to the event so that all duties and operations were executed smoothly

Helped the corporate in service assessments, marketing research and product development studies as well as outside advertising and public relations.

Creation of several presentation and charts for executives’ use at seminars and conferences.

Administrator/ Marketing Coordinator

Marks & Spencer, Dubai, United Arab Emirates

February 2002 to April 2009

Create harmonious working relations with sales team as well as with the marketing department to boost up profit for all events.

Performing data entry tasks and follow up on documentation matters with various departments in the organization.

Overhauled the executive filing system by taking out redundant information to make the system more efficient.

Communicate with Production Manager through reports to ensure that all sales orders are included in the monthly production schedule for publishing.

Develop marketing materials, organizing events and trainings related to the company products to assure effective means of distribution.

Reduced manual effort by 50% through overhauling of client database software system.

Researched and verified missing information about reports which saved a lot of money for the company.

Introduced an online scheduling system thereby ensuring efficiency in managing executive meeting and conference schedules.

Scan the market and gathering customer surveys as basis for recommending promotional strategies and marketing campaigns.

Events Coordinator/ Marketing Coordinator

Cidade de Goa, Goa, India

March 1991 to April 1998

Supervise the daily operations of the Banquet area to ensure compliance with LSOPs, SOPs, orders, safety regulations and procedures and to ensure optimal level of service, quality and hospitality.

Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of the quality product.

Calculate and prepare banquets checks ensuring accuracy and present the check to the customer to ensure payment; calculate the daily service charges and payroll ensuring accurate, prompt reporting to the Accounting Department.

Comply with attendance rules and be available to work on regular basis.

Supervise and direct the Banquets associates including captain, servers and lead housemen.

Spearheaded the organization successfully at an international conference consisting of more than two hundred international delegates.

Manage the personnel by interviewing, training, providing open communication and conducting performance and salary reviews.

Secretary

High Court, Goa, India

July 1990 to December 1991

Handle secretarial works within the organization such as documentation, filing, preparing correspondence and faxing.

Help to sort and find routing material in the computer outlet.

Provide administrative and clerical support to departments or individuals.

Schedule meetings and arrange conference rooms.

Alert manager about cancelations or new meetings, manage travel and schedule and handle information requests.

Prepare statistical reports and manage spreadsheets.

Coordinates office management activities, prepare agenda for meetings, take and transcribe dictation.

Maintain hard copy and electronic filing system; Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution.

Prepare agendas and make arrangements for committee, board, and other meetings.

Prepare office budgets; coordinate committees, task forces and invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software.

EDUCATION

Degree

University/ Institute

City

Country

Bachelor of Commerce

Maharashtra College of Arts, Science & Commerce

Mumbai

India

Postgraduate Diploma in Customer Relationship Management

ICFAI

Dubai

United Arab Emirates

Diploma in Secretarial Skills

Nadia Training Institute

Dubai

United Arab Emirates

Diploma in MS Office and Advanced Excel

Cambridge / Nadia Educational Institute

Dubai

United Arab Emirates

Diploma as Steno Typist (40 wpm)

Stenodac Government

Goa

India

Certificate in Computer Application

Stenodac Government

Goa

India

Certificate in Basic Programming, Shorthand Computerized Air travel & Ticketing

Stenodac Government

Goa

India

I.T. SKILLS

Corel Draw

MS Draw

Photo Finish

WordStar

MS Office

Advance Excel

Power Point

Outlook

PERSONAL DETAILS

Nationality: Indian

Visa status: Visit Visa (Valid until 23th November 2017)

Language: English, Hindi and Konkani

References: (Available upon request)

Contact this candidate