Manager Training

CHRISTOPHER S. COMPOSTO

** ***** *** ****** ● Hicksville, NY 11801 ● 516-***-**** ● 516-***-****

*********@***.*** ● http://www.linkedin.com/in/christophercomposto

Dedicated and personable Corporate Learning and Development professional with extensive experience instructing large groups and individuals in the financial services, non-profit and retail industries. Accomplished instructional designer who has a strong history of improving productivity through the creation and implementation of effective training and Train-the-Trainer programs. Talented Project Manager who has an expert-level understanding of both existing and emerging information technologies. Seasoned Trainer who bridges the gap between technical and non-technical personnel through the use of outstanding presentation, program development, and implementation skills. Sales Management and Management Training experience.

Core Competencies

●Training & Talent Development ● Adult Learning Theory ● Instructional Design● High-impact Presentations ● Website Development ● Learning Management Systems ● Software Development Lifecycle (SDLC) ● Management, New Hire On-boarding & Technical Training ● eLearning Development ● Platform Teaching ● Sage Saleslogix CRM ● Process Improvements ● Human Resources Information Systems (HRIS) ● Database & Portal Technology ● Employee Supervision ● Performance Improvement ● HR Workflow Process Specialist ● Sales and Sales Management

Professional History

SYSTEMAX, INC., Port Washington, NY (2014 - present)

A Fortune 1000 company and leading retailer of brand name and private label products, including personal computers, notebook computers, consumer electronics, computer-related accessories, technology supplies and industrial products.

Software Training Manager

Responsible for design, development and implementation of a training program for Systemax's proprietary software system. Using blended learning activities to design a comprehensive talent development program to aid new and existing employees to use software effectively. SAP (Jam) Administrator.

Key Accomplishments:

·Rapidly learning a complex proprietary system, end user support for PCS

·Development and implementation of PCS Help System

·New Hire and HR Training

·Designing, documentation and delivery of a blended learning solution

·Project Management for Phone, remote, and mobile systems training programs

HR DYNAMICS, INC., New York, NY (2010 – 2014)

A wholly-owned, for-profit subsidiary of FEGS Health & Human Services providing human resource management consulting and outsourcing services to the non-profit sector and for-profit business communities.

Director of Learning & Talent Development

Provided overall management and administrative oversight of employee learning, leadership development and new hire on-boarding programs. Responsible for the effective development, coordination and presentation of learning programs and resources for all employees that align with Agency's vision, mission and core values.

Key Accomplishments:

·Designed and delivered eLearning and development programs and strategies.

·Program design, delivery and evaluation of learning activities, including Instructor Led, classroom based training.

·Directed new hire on-boarding programs, coordinated new manager development program to assimilate new management personnel into the Agency's mission and philosophy.

·Selection, customization, and implementation of Learning Management System, within budget and on time. Ongoing administration and maintenance of Learning Management System.

·Implemented Kronos Time Management; Cisco Phone Systems; Remote Systems training project

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·Created interactive, engaging, and measurable blended learning programs, using industry standard development tools (Articulate Studio, Articulate Storyline and Adobe Captivate).

·Provided oversight on the required eLearning compliance courses to ensure programs were developed in coordination with established standards and certification requirements.

·Provided leadership in managing Annual Required Training Month to meet state and federal compliance guidelines.

·Provided leadership development programs to new and existing management staff.

·Key chairperson - Talent Development committee, to improve professional development, educational opportunities, career ladders and management development for all levels of Agency staff.

AMBAC FINANCIAL GROUP, INC., New York, NY (1999 to 2009)

A holding company whose subsidiaries provide financial guarantees.

Vice President, Manager of Interactive Services/eCommunications & Marketing

Created and delivered training programs for new and existing technology utilizing hands-on and eLearning techniques. Educated individuals and groups on software and hardware tools in order to maximize productivity. Directed the Interactive Services Group, managing workflow and staff development. Developed training curriculum for several in-house software projects. Led the design and maintenance of the corporate website and Intranet portals. Directed the implementation of the Microsoft SharePoint portal, serving as System Administrator and User Adoption Specialist. Allocated the budget for print and electronic media subscriptions, department software, equipment and travel expenses. Consolidated the customer database across the firm for use in targeted marketing campaigns.

Key Accomplishments:

·Spearheaded the creation of a centralized training department with a budget of $1 million.

·Effectively trained 350 employees on multiple software upgrades over the course of 10 years.

·Promoted from “professional staff” to Assistant Vice President to Vice President within 2 years.

·Increased the efficiency of internal processes by implementing Sage Saleslogix CRM Software.

PRODUCTIVITY POINT INTERNATIONAL, INC., New York, NY (1997 to 1999)

A provider of certified and custom training and eLearning solutions.

Training Manager

Managed and coached 45 Trainers to provide software training to Fortune 500 clients in Manhattan and Long Island. Implemented process improvements, and initiated audits to monitor training delivery. Guided employees’ transition from a local, franchise company to a nationwide corporation. Conducted seminars for a variety of software packages, including MS Office Suite and Lotus Notes. Created and executed specialized training seminars and courses for Fortune 500 companies in a number of diverse industries.

Key Accomplishments:

·Thoughtfully selected the most qualified trainers who would meet client needs and fit into client culture; Managed and implemented Train-the-Trainer program..

·Trained 1000 personnel on a sales force automation project for a major pharmaceutical company.

·Recruited and trained 80 Desktop Applications Trainers for a large client project.

ACLD, INC., Bethpage, NY (1990 to 1997)

A non-profit agency that serves adults and children with learning and developmental disabilities.

Assistant Director of Staff Development & Training (1992 – 1997)

Created and implemented the first formal, centralized staff development and training program for a non-profit agency employing 800 staff members. Designed, wrote and published training materials for both the new hire pre-service orientation and the management training program. Evaluated the department’s ROI using performance-based metrics to assess quality of training programs. Selected, configured and supported the Human Resources Information System program. Served as the Novel Network Administrator for a network of 100 users.

Key Accomplishments:

·Coached, trained and supervised 20 Instructors to ensure excellent training outcomes.

·Oversaw the annual training department budget of $35,000.

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Clinical Coordinator, ACLD (1990 – 1992)

Supervised the Clinical Treatment Team of 8 professionals that included Psychologists, Social Workers, Day Treatment Instructors, Recreation Therapists and Client Advocates. Managed the intake and screening procedures for new clients. Provided staff training in Crisis Intervention procedures, CPR, First Aid, dBase and WordStar 7. Ensured compliance with New York State’s 690 day treatment program regulations. Conducted Internal Incident Review as the committee head.

Education/Skills

Master of Science in Education and Human Development

University of Rochester, Rochester, NY

Bachelor of Arts in Psychology and Education

University of Rochester, Rochester, NY

•Graduated cum laude

Technical Skills: Microsoft Office Professional 2010; Microsoft SharePoint 2003/2007 (Administrator and Implementation Specialist); Adobe Creative Suite 3.0; Adobe Captivate; FrontPage/SharePoint Designer; Crystal Reports/Business Objects XI; FLX Visual HR Human Resources Information System (Project Administrator and Implementation Specialist); Humanic Designs (Oracle HRIS) (Project Administrator and Implementation Specialist); Sage Saleslogix (Project manager/System Administrator); Accero/Sum Total HRIS; Articulate Presenter; Articulate Storyline; Meridian Global Knowledge Systems (LMS); Enterprise Resource Planning/Business Management Software in financial, retail and MRO (Maintenance, Repair, and Operations supply industry); Concur Technologies (SAP Travel and Expense Software; Adobe Robohelp; Adobe Captivate Prime LMS (for Sales Department); SAP Employee Central and Jam Administrator.

Professional Associations

•American Society for Training and Development, National Member, Regional LI Member

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