Manager Network

Stephen DelCasale

*** **** **** *****, ** ***** 215-***-**** *********@*****.*** Page 1 of 3

Professional Summary:

22+ years of management experience in both Network Operations and System Performance.

Currently lead a team of System Performance Engineers in optimizing the Network Performance to a standard set of KPI’s.

30+ overall years of experience in operations and optimization, system analysis and design in wireless industry.

Talented and accomplished professional with various levels of engineering skills. Proven ability to resolve network issues and enhance network performance. Excellent leadership and management skills, multitasking ability, team oriented mind set and self-motive individual.

Experience with E2E Network deployment with various technologies. (3G, EVDO, CDMA, LTE and VoLTE)

Excellent experience in the improvement of LTE networks performance and customer experience through the use of parameter optimization, optimization of Handovers, DL/UL Throughput, and analysis of network statistics and application of radio network optimization techniques.

Project Management experience, launching 4G in 2010 and leading the Philadelphia market in migrating all cells to the FSM4 technology.

Excellent experience in modifies LTE parameters to improve LTE networks performance.

Relevant Experience:

Verizon Wireless – System Performance 11/2009 – 2/2019

Sr. System Performance Manager

Promoted to Sr. System Performance Manager in November of 2009 after successful Network Operations assignments.

Lead a team of Engineers in optimizing the wireless network with the greater Philadelphia Area.

Monitor the Network in achieving KPI’s that have been set by headquarters.

Necessary optimization could include parameter modifications, re-azimuth antennas and tower upgrades.

As part of a planning phase, collaborate with our RF Engineering department in the growth of the network. Including in-building.

Execute on build plan, including the integration of embedded base projects and new macro cells.

Integrate and support the design and deployment of mobile assets for special events. (NASCAR, Pope Visit, NFL Draft, Super Bowl Parade, Firefly music Festival and Delaware State Fair)

Analyze existing Wireless/DAS systems and help identify opportunities for improvement.

Responsible for system testing using different tools and test equipment and provide recommendations based on test results.

Field testing completed as needed when responding to sales and customer complaints.

Stephen DelCasale

730 Iris Lane Media, Pa 19063 215-***-**** *********@*****.*** Page 2 of 3

Interact directly with the customer as needed.

Attend meeting on behalf of Verizon in support of deploying Network Assets.

Provide daily and monthly reports to upper management on the health and trends of the network using both excel and now beginning to use Tableau.

Provide technical support in all areas concerning Wireless/DAS applications to Wireless Field Specialists and Field Engineers.

Review and analyze data collection and implement in design to fill gaps and improve system performance.

Review cable sweep and PIM results prior to activating new solutions into the Network.

Support field engineers and field technician on monitoring and maintenance.

Verizon Wireless – Network Operations 01/1997 – 11/2009

Operations Manager

Promoted to Operations Manager in January of 1997.

Manage a team of Field Engineers responsible for both the growth and maintenance of the wireless network. ~ 1,500 sites.

Manage preventive and corrective maintenance for multiple MSC’S within the Greater Philadelphia Area.

Mange vendors during the growth and integration of equipment. This included inspecting the physical install work and cabling along with testing fibers jumpers.

Perform equipment repair assessments to determine re-qualification/re-calibration requirements.

Ensure enough equipment is available to meet daily goal for Field Engineers to complete their daily tasks.

Manage Monthly and Quarterly reports to collect data for repairs, parts. Provide input on spares needed to maintain the integrity of the Network

Setup wireless assets at remote sites to support special events. (NASCAR Races at Dover Speedway, concerts and increased capacity at the SNJ resort towns)

Manage, order new equipment for both the field and MSC teams for testing and troubleshooting.

Manage a strict expense budget and challenged to manage rising costs in the business.

Developed a tool using Microsoft excel that enabled me to quickly format and trend expenses for the Philadelphia sub market.

Perform all duties and responsibilities in compliance with Standard Operating Procedures, and Safety.

Leadership Responsibilities:

Writing and delivering Performance Agreements to all Engineers on our yearly goals and KPI’s.

Writing and delivering Employee Performance Appraisals twice a year. Planning and supporting growth throughout the Philadelphia Region. Including scheduling resources as needed.

Stephen DelCasale

730 Iris Lane Media, Pa 19063 215-***-**** *********@*****.*** Page 3 of 3

Schedule resources on an as needed basis to support all events at Lincoln Financial Field.

Address poor performers through the appraisal process and if needed developing a PIP (Personal Improvement Plan) for the impacted employee.

Employee Recognition for a job well done.

During my 12 years in Operations, I was the only Operations Manager to manage each of the six regional offices. This included managing both the Field and Switch Engineers.

Develop employees to further enhance their own careers.

Foster an environment where all views are accepted and encouraged.

Provide guidance on projects as needed.

Collaborate with our NA and Engineering teams in the growth, health and maintenance of the Verizon Wireless Network.

Strived to meet goals ahead of time and often did.

Verizon Wireless – Network Operations 01/1994 – 1/1997

Cell Manager

Responsible for day to day maintenance and growth of over 30 cell sites under my purview.

Maintain the integrity of the network through a series of tasks and drive testing.

Provide updates to upper management on progress of daily \ Monthly tasks.

Career Highlights:

Team lead for multiple concerts along the Ben Franklin Parkway

Team lead for Pope Visit 8/2015 (monitoring KPI’s, Reporting and optimization during the event)

Team lead for NFL Draft (monitoring KPI’s, Reporting and optimization during the event)

Team Lead for Super Bowl Parade (monitoring KPI’s, Reporting and optimization during the event)

Project manager – integration of new 5ESS switch, including the migration of cells.

Maintain the integrity of the network through a series of tasks and drive testing.

Started with Verizon (Bell Atlantic) in January of 1987 as a bench Technician.

Received multiple Recognizing You awards acknowledging jobs well done.

Received the Manager Higher Gear Award in 2014 for contributions to the Philadelphia Region.

Education:

June 1984 Technical School Diploma

Lyons Technical Institute

Upper Darby, Pa

Trained in electronic repair to the component level. Ability to read schematics, use test equipment and make repairs.

Microsoft Office Product knowledge (Advanced in excel)

G Suite Knowledge

Tableau knowledge

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