Aliyah Stevens

**** ******** ***** ********, ** *1907 ac8zb1@r.postjobfree.com 267-***-****

Personal Summary

Offering 9 years of consecutive experience, with an extensive background in customer service and administrative support. I have exceptional oral and written communication skills. I am well versed in identifying priorities and accurately interpreting and applying regulations to produce quality work. Education

Alabama State University - Bachelor of Science in Business Administration Professional Experience

Customer Care

Afni Inc.

Opelika, AL

January 2019 - Current

● Successful in solving customer grievances with solid communication and interpersonal skills.

● Developed personal organization and multitasking skills in a fast paced environment.

● Maintain a professional and polite telephone manner.

● Assisted an average of 280-350 clients in any given week and consistently met performance benchmarks in all areas (goals, 100% in surveys, politeness, listening skills, accuracy and volume).

● Processed credit card payments for orders, overdue balances, update and managed accounts receivables.

● Performed a variety of concurrent tasks, handled escalations, and created reports.

● Submitted requests to the proper department to prevent reoccurring issues and recommend improvements in the process and procedure.

Customer Associate

TJ Maxx

Columbus, GA

October 2018 - Current

● Stock, replenish, and organize inventory with accuracy and efficiency, completing functions 10% faster upon opening store.

● Assist an average of 40-50 customers per day in finding or selecting items.

● Assisted team members when necessary in handling cash registers, organizing inventory room, labeling products, unloading merchandise, and cleaning up. Account Manager

Tri-River Events

Columbus, GA

May 2018 - January 2019

● Maintenance and development of over 30 accounts which were managed by six other team members;Delegated job responsibilities to over and ensuring that they are completed in a timely and accurate manner also met monthly sales goals and solicited over 20 accounts monthly.

● Interview potential team members, review resumes, assist with job placement, performance management, and training to company policies and regulations.

● Responsible for working with the customer to ensure they receive a superior customer service experience and resolving any customer service issues. Childcare Instructor

Generations Knowledge and Care Center

Columbus, GA

May 2011 - May 2018

Worked 35-40 hours per week

● Educates and assists children both individually and groups to help them master assignments and reinforce learning concepts originally presented by teachers (Age Range: Infant to 15 years)

● Prepares lesson materials, bulletin board displays, exhibits and demonstrations.

● Maintained a classroom of 20 students daily.

● Presents subject matter and lesson plans to students under the direction and guidance of childcare teachers.

● Design and plan full schedule activities and discovery of suitable teaching material.

● Uses a wide range of teaching methods to enhance children learning abilities and experience.

● Remain in constant contact with parents and teachers and update them on their children progress in order to create a 360 degree learning experience.

● Child Development Associate Certificate (CDA) (2015) Telemarketing Representative

Advanced Sales Knowledge Inc.

Montgomery, AL

June 2009 - August 2010

● Made outbound calls to individuals and families concerning medical insurance policies and conducting surveys; provide current and accurate information, knowledge of medical terminology, state insurance and tax regulations.

● Placed calls to potential clients from a computerized directory specific to the organization.

● Performs script to insure consistency within the sales program.

● Answers questions of potential clients about medical insurance products.

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