Customer Service Data Entry

KENDRA J. DOBBIE

*** ******* **, ******, ** P*M *C0

705-***-**** or 705-***-**** (cell)

************@*****.*** · https://www.linkedin.com/in/kendra-dobbie-888401129/

OBJECTIVE

Seeking a full-time position that will utilize my outstanding communication skills and years of experience in the customer service industry.

EXPERIENCE

September 2015 - Present

Professional fundraiser, INSPIRE FUNDRAISING SOLUTIONS (work from home)

levack, on

Make outbound calls to new, existing and past supporters of some of the largest charities across Canada

Speak with donors across Canada to help raise funds, respond to emergencies, renew support, sponsor children, and provide other worthwhile opportunities for donors to help make our world a better place

Data Entry

Customer Service

Work with new agents and help coach them

Mentor

Experience with Slack as a communication tool with entire team

InContact - Cloud contact center software

Five9 -Cloud Center Software

Great working knowledge of MS Word, Outlook, Excel

June 2003 – September 2012

Medical Receptionist, Dr. Bernstein Diet & Health Clinics

ottawa, on

First contact for all patients who arrived at the clinic

Billings clerk, medical receptionist/medical records and responsible for advising staff as well as patients in the adherence to policy and procedures

Medical billing to OHIP monthly

Booking doctors’ appointments, scheduling consultations

Updating records and data, reconciling cash payments, conducting daily inventory, as well as completing and processing product and medical supply orders.

Supported a fast-paced office with one doctor and seven nurses

Very good working knowledge of Microsoft Office including Word, Excel and Outlook

EDUCATION

SEPTEMBER 1996 – APRIL 1998 YEAR

OFFICE ADMINISTRATION, Niagara College

WELLAND, ON

SKILLS

Professional Phone etiquette

Punctual

Works well under pressure

Works well in a team environment

Able to work with minimal supervision

Typing Skills 100 WPM

ACTIVITIES

I volunteer with World Vision Canada, and Boxer Rescue Ontario. I love to educate people on the livelihood of children and animals. I was also able to visit communities in Nicaragua to see the work being done to change family and children’s lives for the better, and to help them become self-sufficient.

Contact this candidate