Manager Administrative Assistant

Bianca I Washington **** W Martin Dr. Apt *** Milwaukee, WI 53208

323-***-**** ****.******@*****.***

Education

August 2012 – May 2014 New Tribes Bible School, Waukesha, Wisconsin. Field of Study: Associates in Biblical Studies –Graduated August 2016 – June 2018 Excelsior College Online, Albany, New York Bachelors in Liberal Arts –Not Graduated

Professional Experience

January 2018 - Present Bilingual Administrative Coordinator, ProHealth Care Interpretive Services, Waukesha, WI

• Coordinates Interpretive Services Department for all ProHealth Care thirty-four sites/campuses including three hospitals, three emergency rooms, six urgent cares and eleven other PHC partner sites.

• In collaboration with the Interpretive Services Manager, develops and implements goals and objectives.

• Measures and monitors staff productivity and performance.

• Maintains timekeeping records and function as Kronos editor

• Provides leadership to direct reports in the execution of work plans and short term goals. Implements department level changes to supporting processes and systems. Supports the implementation of solutions to develop level challenges.

• Collects interpretation data and creates new staff schedules to ensure patients’ needs are met.

• Collects data for fiscal year budgets. Maintains and prepares budget records and documentation.

• Creates and manages schedules for all fourteen Spanish Medical Interpreters

• Ensures that HIPPA, ProHealth Care Legal Department, Joint Commission and State of Wisconsin’s requirements are met.

• Assists with grievance cases and handles all Interpretive Services complaints

• Acts as a liaison between medical staff, patient, and external vendors.

• Acts as a vendor manager for all projects which include; requesting and coordinating over one thousands interpretations per month, scouting out new vendors, implementation of new vendors and procedures, revising and processing invoices and insuring patient satisfaction. July 2017 – January 2018 Bilingual Administrative Assistant, ProHealth Care Hispanic Health Resource Center, Waukesha, WI

• Connects the low income, uninsured Spanish speaking community to local, state and federal healthcare resources such as Financial Hardship, Financial Assistance, BadgerCare/Medicaid applications.

• Acts as a liaison between client and ProHealth Care

• Updates SharePoint department page with latest programs offered such as chronic illness prevention/management, weight-loss, nutrition, parenting, exercise, and women’s health programs to better the health of our community.

• Responsibilities include purchasing, ordering and maintaining inventory, scheduling and managing calendars for the staff on Outlook and SharePoint calendars, managing the community room calendar, preparing agendas/memos for staff meetings, taking minutes, coping, and screening phone calls Aug 2010 – May 2017 Special Education Assistant; Waukesha School District (Blair Elementary School), Waukesha, WI & Los Angeles Unified School District, Los Angeles, California.

• Provides one-on-one support to a nonverbal student with autism to meet his academic, social, and physical goals.

• Focuses on different ways to meet academic goals while developing and fostering trust

• In an inclusion program, collaborates with his Special Education Teacher, General Education Teacher, Occupational Therapist, Speech Therapist, and Physical Therapist, to develop his IEP. June 2009 – June 2010

Office Assistant Intern, Kaiser Permanente & Pasadena Unified School District Superintendent's Office - Pasadena, California

• Assists with scheduling appointments, and develops agendas, power-points for staff meetings/ board meetings.

• Assists with preparing conference room meetings.

• Administrative tasks included organizing incoming and outgoing mail, data entry, taking minutes, copies, placing supply orders, and creating flyers/memos.

Bianca I Washington

Volunteer Service

Aug 2015 – Present Volunteer English Tutor to Arabs, Eastbrook Church, Milwaukee, WI

• I visit a sweet Iraqi woman who has become a dear friend of mine. She is a refugee from Baghdad, Iraq and since we have shared many life events, including the birth of her daughter and my marriage. May 2016 - Aug 2016 Refugee Relief Volunteer, Global Hope, Amman, Jordan.

• I served in an administrative role for a non-profit organization called Global Hope under the leadership of Jamal Hashweh who is the Regional Director. My task was to document Iraqi and Syrian refugee stories with the purpose of creating a newsletter to raise financial support. I also took Arabic classes for a month and taught at a Vacation Bible School at a local church. My time in the Middle East was unforgettable! June 2015 – Aug 2015 Missionary Trainee, New Tribes Mission, Madang, Papua New Guinea.

• I went on a six week short term mission’s trip to a tribe in Papua New Guinea for culture and language acquisition. We got to live with natives in a remote tribe in the highlands of Papua New Guinea and learned about their culture and ancestors.

Qualifications:

• Strong work ethic: setting and achieving goals

• Quick learner and detail oriented

• Ability to prioritize time and multiple tasks at hand

• Dependable: Consistently following through

• Ability to resolve issues effectively and efficiently

• Self-motivated: Working effectively with little direction

• Effective Communicator: Understanding the benefits of clarity

• Flexible: Adapting to the necessity

• Critical thinking and problem solving skills to evaluate problems and apply knowledge to identify appropriate solutions

• Strong knowledge of Microsoft Office applications Accomplishments:

January 2018 – Present Current 10 Month Position

• Changed Spanish interpreter schedules to meet demand of organization

• Increased coverage of Spanish interpretations by 40% (from 60% up to 90%)

• Eliminated .9 Spanish interpreter fte (full-time equivalent) that organization was not using

• Enabled organization to use that .9 fte to hire an American Sign Language interpreter

• For the first time in 10 months, we met our 100% productivity goal for nine consecutive months

• Minimized travel and mileage for in-house interpreters References:

Professional: Name Contact

o Saul Juarez -Current Manager ****.*************@****.*** Manager Care Management (work) 262-***-****

Waukesha Memorial Hospital ProHealth Care (cell) 262-***-**** o Jennifer Farrell -Former Manager ********.*******@********.*** RN, BSN, MHA (cell) 414-***-****

Clinical Program Manager-Heart and Vascular Services Froedtert Health

o Elizabeth Lindsey -Coworker *********.*******@****.*** Health Promoter/Client Advocate (work) 262-***-**** Hispanic Health Resource Center ProHealth Care (cell) 262-***-****

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