Social Media Customer Service

Objective

As a methodical and proficient salesperson and coordinator professional, I cultivate a team environment to reach clearly defined goals. I develop team leadership and training programs possessing a proven ability to develop concepts, processes and synergies that enable top growth and profit. I succeed by innovating effective campaign strategies, creating streamlined processes and facilitating communication between individuals and departments. With the ability to learn quickly, I am innovative and resourceful with implementing new concepts into daily operations through strong communication and organizational skills.

Experience

SOCIAL MEDIA ENGAGEMENT COORDINATOR Freebird Stores August 2018 – Present

• Proactively engages with social media community to build brand awareness: leading to an increase in followers on Facebook by 191K and on Instagram by 101K

• Oversees PR/Marketing/Social team and executes all branding marketing

• Created and executed of a social campaign that lead to over $2.7 Million in sales over a 9 day period, the company’s most successful promotion to date

• Seeks out and delivers potential partnerships with influencers and opportunities to increase affiliate related traffic and sales • Handles ALL Customer Service on Social Media platforms

BEAUTE SPECIALIST OF SOUTHWEST REGION Nordstrom Chanel promoted January 2017

• Trained and educated Chanel makeup artists and beauty personal on brand products and luxury techniques

• Top seller individually for Chanel Cosmetics in the southwest region with $362,000 in sales annually

• Pacesetter in the cosmetics department with $357,000+ in sales annually

ASSISTANT MANAGER & MAKEUP ARTIST Nordstrom Chanel November 2012 – August 2018

• Drove maximum level of sales set by Chanel company standards while maintaining exceptional customer service

• Cultivates key customer relationships to maintain a personal rolodex of return clientele

• 118% sales goal including $200 minimum sales per hour

• Assisted with the development of a 5-person beauty counter

MODEL, SPOKESPERSON Michele & Group May 2014 – August 2018

• Promoted client activations through the use of social media and public speaking at events

• Continental Tire of NASCAR 2017 / Monster Energy 2016 & 2017

• Miss Coors Light Poster Girl NASCAR 2015 season

Education

BACHELOR OF ARTS, JOURNALISM WITH BROADCAST EMPHASIS MAY 2012

UNIVERSITY OF ARIZONA - TUCSON, AZ

Minor in Sports Management

Arizona Excellence Scholarship Award Sports Marketing Association – IMG Intern

GPA: 3.4/4.0

COMMUNICATIONS 2008 2009

SAINT MARY’S COLLEGE OF CALIFORNIA – MORAGA, CA

Division I Women’s Lacrosse Scholarship Athlete

Skills

Digital Marketing Content Marketing Email Marketing

Branding Team Leadership Project Management

Sales Customer Service Social Media Strategy

Blog Writing CRM Management Adobe Creative Suite

Microsoft Office Suite Final Cut Pro Retail

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