Customer Service Medical Billing
Resume:
Tanye Joyner
*** ****** ****** ******** *****, Virginia 23462
***********@*****.***
Dynamic and detail-oriented professional seeking an opportunity to showcase my talent. Qualified Customer Service Representative with experience in a fast-paced environment, while multi-tasking and earning management trust. I'm also personable and professional under pressure.
SKILLS
Over 10 years’ experience as an executive customer service representative and clinical front desk I have dissolve multiple issues
Strong work-ethic that reflects analytical, patient service, healthcare plan provider, claims and Pharmacy issues
Highly motivated and goal-oriented professional with exceptional leadership skills.
Solid back ground in medical terminology, medical billing, coding consistently meeting and exceeding company goals
Effectively implemented high levs of patient confidentiality ensuring HIPAA federal privacy law and compliance
Proficient in understanding insurance eligibility and healthcare benefits
Dedicated to maintaining superior work morale between doctors, office coordinators, all staff members
Excellent written and verbal reporting skills
Develop reputation as an efficient service provider with high levels of accuracy
Training
Ability to multitask in different environments
Strong attention to detail
Accurate data entry and record keeping
Problem solving
Calm under pressure
Customer complaint resolution
Strong client relations
EDUCATION
Empire Beauty School- Virginia Beach, Virginia 2013 Cosmetologist License
Chrysm Institute of Eshetics Virginia Beach Virginia 2016 Esthetician License
Certificate of Completion, Sentara Medical School - Virginia Beach, Virginia 2003
Certificate of Completion, Computer Dynamics Institute – Virginia Beach, Virginia 1995
High School Diploma, Princess Anne Academy
Virginia Beach, Virginia 1993
WORK EXPERIENCE
SAVARNAS BEAUTY SPA Virginia Beach,
Esthetician 2017-to Present service clients for facials, body waxing, microblading and body treatments
Assist client with a healthy skin care regimen daily
Train new employees on proper spa procedures and develop their skills
Maintain cleanliness of my work area
Most requested esthetician at this location according to customer satisfaction surveys
Highest customer retention and rebooking
Regularly exceed sales quota
NATURAL BALANCE DAY SPA Virginia Beach, Virginia
Front Office Specialist 2015-2017 Greeting clients, scheduling follow-up appointments, accounts payable
Manage reception area including greeting visitor and responding to telephone and in person request
Maintain spa appointment calendar, organized massage therapist and schedule treatment
Provide prompt, efficient, friendly and quality service always
Perform opening and closing procedures
Was in charge with inventory control
OPTIMA HEALTH PLAN Virginia Beach, Virginia
Executive Customer Service Rep II -III 2002 - 2014 Responsible for managing high volume of incoming calls related to patient inquires
Attend to pharmacy issues, resolving claims to ensure hospital, doctors, and clinics are paid
Educated patients and assist with comprehensive awareness of their healthcare plan benefits
Maintained patient data entry accuracy and patient confidentiality
Trained and coached new employees with achieving company goals, follow policy and procedures
CLINICAL PEDIACTRIC ASSOCIATES of Dallas
Administrative Assistant 2007 – 2009- Comply with office coordinators, doctors and therapist to fulfill duties as required
Strategically developed and organized a work environment that ensured day to day productivity
Implement a scheduling system to ensure an efficient front office. Analyzed medical billing with 100% accuracy to maintain patient retention
Proficient in ICD9 coding and account reconciliation increasing daily cash reconciliation increasing daily cash flow
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