Tanye Joyner

*** ****** ****** ******** *****, Virginia 23462

757-***-****

ac8z7m@r.postjobfree.com

Dynamic and detail-oriented professional seeking an opportunity to showcase my talent. Qualified Customer Service Representative with experience in a fast-paced environment, while multi-tasking and earning management trust. I'm also personable and professional under pressure.

SKILLS

Over 10 years’ experience as an executive customer service representative and clinical front desk I have dissolve multiple issues

Strong work-ethic that reflects analytical, patient service, healthcare plan provider, claims and Pharmacy issues

Highly motivated and goal-oriented professional with exceptional leadership skills.

Solid back ground in medical terminology, medical billing, coding consistently meeting and exceeding company goals

Effectively implemented high levs of patient confidentiality ensuring HIPAA federal privacy law and compliance

Proficient in understanding insurance eligibility and healthcare benefits

Dedicated to maintaining superior work morale between doctors, office coordinators, all staff members

Excellent written and verbal reporting skills

Develop reputation as an efficient service provider with high levels of accuracy

Training

Ability to multitask in different environments

Strong attention to detail

Accurate data entry and record keeping

Problem solving

Calm under pressure

Customer complaint resolution

Strong client relations

EDUCATION

Empire Beauty School- Virginia Beach, Virginia 2013 Cosmetologist License

Chrysm Institute of Eshetics Virginia Beach Virginia 2016 Esthetician License

Certificate of Completion, Sentara Medical School - Virginia Beach, Virginia 2003

Certificate of Completion, Computer Dynamics Institute – Virginia Beach, Virginia 1995

High School Diploma, Princess Anne Academy

Virginia Beach, Virginia 1993

WORK EXPERIENCE

SAVARNAS BEAUTY SPA Virginia Beach,

Esthetician 2017-to Present service clients for facials, body waxing, microblading and body treatments

Assist client with a healthy skin care regimen daily

Train new employees on proper spa procedures and develop their skills

Maintain cleanliness of my work area

Most requested esthetician at this location according to customer satisfaction surveys

Highest customer retention and rebooking

Regularly exceed sales quota

NATURAL BALANCE DAY SPA Virginia Beach, Virginia

Front Office Specialist 2015-2017 Greeting clients, scheduling follow-up appointments, accounts payable

Manage reception area including greeting visitor and responding to telephone and in person request

Maintain spa appointment calendar, organized massage therapist and schedule treatment

Provide prompt, efficient, friendly and quality service always

Perform opening and closing procedures

Was in charge with inventory control

OPTIMA HEALTH PLAN Virginia Beach, Virginia

Executive Customer Service Rep II -III 2002 - 2014 Responsible for managing high volume of incoming calls related to patient inquires

Attend to pharmacy issues, resolving claims to ensure hospital, doctors, and clinics are paid

Educated patients and assist with comprehensive awareness of their healthcare plan benefits

Maintained patient data entry accuracy and patient confidentiality

Trained and coached new employees with achieving company goals, follow policy and procedures

CLINICAL PEDIACTRIC ASSOCIATES of Dallas

Administrative Assistant 2007 – 2009- Comply with office coordinators, doctors and therapist to fulfill duties as required

Strategically developed and organized a work environment that ensured day to day productivity

Implement a scheduling system to ensure an efficient front office. Analyzed medical billing with 100% accuracy to maintain patient retention

Proficient in ICD9 coding and account reconciliation increasing daily cash reconciliation increasing daily cash flow

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