Manager Project Management

SUMMARY:

Technology leader with background in streamlining IT operations to support business processes across functional areas towards achievement of corporate goals.

Over fifteen-years’ experience in leading complex, high impact and multi-functional projects. Certified in project management (PMP, Agile Scrum Master Agile Scrum Product Owner), IT as a Service (ITIL), and process improvement methodologies (Lean Six Sigma Green Belt).

Eighteen years of hands-on experience in developing and improving business processes on ERP and CRM platforms and in managing cross-platform integrations.

Experienced in managing solutions architecture, applications development, database administration, back-end network infrastructure, network security protocols, and telephony systems on both on-premise and cloud platforms.

Key Areas of Expertise:

Solutions Architecture

ERP/CRM Application Platforms (Oracle, Salesforce)

Cloud Computing

Business Intelligence

Audits, Risk Assessments, Compliance AUP’s

Project Management

AWARDS:

Received Luminex President’s “Over and Above” performance award, every year since the inception of award in 2011, for 7 years straight till end of service. The company awards this distinction to the top 3% highest achievers each year

Winner of multiple Luminex CAPP awards as recognition of exceptional contribution

Recipient of multiple Manager’s Discretionary Bonuses at National Instruments for outstanding performance

CERTIFICATIONS:

Agile Scrum Product Owner – CSPO

Cert#: 224126

Scrum Alliance/Agile Velocity

2016

ITIL Foundation – IT Service Management

Cert#: GR750140868AI

Axelos/St. Edwards University

2014

Lean Six Sigma Green Belt

Cert#: 321669

New Horizons Learning Center

2013

Agile Scrum Master – CSM

Cert#: 224126

Scrum Alliance/cPrime

2012

Project Management Professional - PMP

PMP#:1388706

Project Management Institute

2011

Leadership Skills for Managers

University of Texas at Austin

2009

MEMBERSHIPS:

Toastmasters International

Member No:04955419

Member Since: 2015

Scrum Alliance

Member ID: 000224126

Member Since: 2012

Project Management Institute – PMI

Member ID: 1905268

Member Since: 2011

PROFESSIONAL EXPERIENCE:

THE KARIS GROUP, Austin, TX – Healthcare Services

IT Solutions Architect and Program Manager; May 2018 - Present

Maintain the technology roadmap and projects portfolio to sustain long-term business growth. Design solutions to support business processes. Provide key project management support to deliver on technology initiatives on behalf of clients.

Key Accomplishments:

Manage a global team of internal resources (direct reports) as well as a network of contract resources to deliver on technology projects. This team is comprised of resources located locally and internationally.

Follow Agile Scrum methodology to deliver on technology initiatives by conducting Sprints, Scrum meetings, managing projects scope/product backlog, timelines, budget and stakeholder expectations. For a small company with limited resources, this is key to the success of business process improvement initiatives.

Design ‘Architect’ solutions to enable new business processes, introduce efficiencies in existing business processes and establish technology footprint according to industry best-practices.

Re-engineered the core business processes by automating call-center workflows on the CRM Salesforce platform for efficiency gains. This resulted in marked (40%) reduction in case resolution times and helped clear the huge backlog.

LUMINEX CORPORATION, Austin, TX – Life Sciences and Diagnostics

Senior IT Applications Manager/Project Manager; Mar 2016 – Apr 2018

Managed the IT applications roadmap and associated technology footprint of the company. Maximized efficiency of the business units by managing projects portfolio, resources and the technology stack. Designed solutions to support existing business processes and to deliver on technology solutions for new business initiatives.

Key Accomplishments:

Managed the IT projects portfolio using a globally dispersed team of developers. Provided Solutions Architecture, Project Management and Development support.

Managed the expansion of IT operations from single entity in the US to global presence in almost all continents. Formed and managed a global team of developers and analysts to support IT operations.

Supported “IT as a Service” model by documenting and upholding SLA’s on key IT services in the Services Catalog.

Maintained the budget of the IT group relating to development resources, licensing, tools and systems maintenance.

IT Applications Development Manager/Project Manager; Apr 2009 – Feb 2016

Managed a geographically diverse team of developers with direct reports in various functional areas. Provided systems architecture support and collaborated with cross-functional teams locally and overseas with a user base of 850+ users.

Key Accomplishments:

Practiced Oracle’s Project Management methodology (AIM) to deliver on business projects. Documented business and functional requirements using Oracle’s proprietary MD.050 and RD.050 templates.

Established SLA’s and put measures in place to achieve average service time reduction from 10 days to 3 days.

Managed the ERP (Oracle) and CRM (Salesforce) applications footprint to support business processes.

Directed the setup of a version control system that helped in reduction of upgrade/patching downtime by 30%.

Authored Standard Operating Procedures for SDLC management, access control and Sarbanes-Oxley audits.

Lead Developer/Analyst; Mar 2007 - Mar 2009

Managed IT projects portfolio and assisted with process improvement and implementation of new technologies/tools.

Key Accomplishments:

Led development efforts through full life cycles (SDLC) of Oracle E Business suite 10/11i/R12 upgrades.

Developed code standards for the IT group and was responsible for authoring key libraries and API’s.

Supported multiple corporate acquisitions through cross-platform integrations with minimal impact on productivity.

Supervised the business intelligence efforts by providing KPI’s and key analytics to support management forecasts.

Senior Developer/Analyst; Mar 2005 - Feb 2007

Key Accomplishments:

Developed and extended Oracle E-Business Suite applications to facilitate and improve business processes.

Migrated historic data from legacy platforms like Right-Now Technologies and HEAT to Oracle schemas.

Integrated a third-party survey tool with Oracle CRM to capture performance metrics for customer retention.

Implemented an output formatting/output management software to ensure conformity of customer facing documents.

NATIONAL INSTRUMENTS CORPORATION, Austin, TX – Instrumentation (Test & Measurement)

Senior Programmer/Analyst; Nov 2001 - Feb 2005

Key Accomplishments:

Mentored junior developers on Oracle tools/ Applications and implemented coding Best Practices and standards.

Led a team of four developers and three functional analysts to implement a third-party export compliance solution.

Developed a three-dimensional portal utilizing DQM for a consolidated 360-degree spread-table view of TCA data.

Provided systems administration support for reporting tool Discoverer to assist with corporate executive decisions.

Programmer/Analyst; Sep 1999 - Oct 2001

Developed/maintained the users profile portal on http://www.ni.com.

Managed the front-end web applications and data integrations with back-end Oracle ERP.

Additional five years of experience in Business Development, Sales, and Support, with the following employers:

Caltex Oil Ltd. Oil & Gas Industry

Packages Ltd. Manufacturing Industry

IBM Corporation. Technology Industry

APPLICATIONS AND TECHNICAL SKILLS:

ERP & CRM Applications: Oracle R12 E-Business Suite, Salesforce Sales and Service Clouds

Business Intelligence/Reporting: Oracle Discoverer, Microstrategy, Tableau, Salesforce Reports

Data Warehouse: Wherescape RED, Oracle

Applications Development: Forms Assembly, Oracle Forms Builder, Reports Builder, Workflow Builder, JDeveloper

ETL: SQLLDR, Data Loader, Informatica, Boomi

Database Development: TOAD, SQL Navigator, SQL Developer, SOAP UI

Database/Code Tuning: Quest SQL Optimizer, Lecco SQL Tuner

Databases: Oracle 9i/10g/11g/12c, MS-Access, Lotus Notes (Domino), AS/400, Infospace.

Database Administration: Patching, Code Compilations, Tuning, Diagnostics Using Explain Plans, Traces/ FRD’s

Platforms/OS: Oracle Applications Server, SQL Server, Redhat LINUX, DOS, Windows, OS/400

Web Applications Automation: Zapier

Web Metrics Tools/Applications: Net Analysis (SPSS), Web Trends, Mandril

EDI: Web Merge, Adobe Sign

Output Management: Formscape, Axiar (LBM Systems)

Version Control: Perforce, Subversion

Systems Analysis & Design: SDLC, ERD, DFD, Decision Tables/Trees, UML

EDUCATION:

State University of New York at Buffalo

Management Information Systems

GPA:3.92/4.0 (Dean’s List)

Lancaster University, U.K

MBA - Marketing/Management

Commonwealth Scholar

Lancaster University Management School is one of the top 1% ranked business schools in the world.

PROFESSIONAL DEVELOPMENT TRAINING:

ADM-201: Salesforce Administration Essentials

Salesforce University

InsideOut Coaching

International Coach Federation

Corporate Finance for Managers

WorkSmartUSA, LLC.

How to succeed in the International Arena

Protocol & Etiquette Worldwide

Project Management Boot Camp

True Solutions Inc. & UT Austin - PDC

Insights Assessment (Leadership) Development

Nelson Diagle Associates

Leadership Development Program

Columbia Resource Group

Management Workshops:

Nineteen Strategies for Successful Leaders

Conflict Management

Building Personal Leadership Skills

What it Takes to be a Great Team Leader

Mentoring for Employee Success

Managing and Supervising People

The University of Texas at Austin - PDC

Oracle Database 10g Admin Workshop

Oracle University

Fast Track to J2EE

St. Edwards University

ASP.NET Fundamentals

Microsoft Inc.

Project Management Fundamentals

Systemation Inc.

Object Oriented Programming in Java

Objective Engineering, Inc.

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