Customer Service Administrative Assistant

Regina Hall

Mallie, Kentucky *****

Customer Service, Medical Information Specialist

Professional Qualities

Customer service driven with strong verbal and written communication abilities

Problem-solver using analysis and feedback to improve systems and processes

Highly motivated to complete projects while exceeding performance goals

Willing and adaptable to quickly learn new technologies to expand business opportunities

Ability to multitask through effective time management and organization skills

Strong attention to details for improved organizational effectiveness

Dedicated to team collaboration to increase productivity and results

Excellent Time management skills

WORK HISTORY

BroadPath Healthcare Solutions, Tucson, AZ 2018-2019

Served as a Member Service Representative for the Centene Medicare Advantage Project

Maintained HIPAA and confidentiality guidelines

Worked from home in private atmosphere while upholding the highest standard of compliance

Advised members of claims status

Educated members on the type of coverage/plan they are enrolled in

Performed search and updates for member’s Provider/Pharmacy information

Explained drug Formularies for better understanding

Educated members on the available Optional Supplemental Plans in Dental and Vision Services

Processed payments and set up autopay for members

Explained copay, coinsurance, and deductible amounts according to member’s plan coverage

Provided exceptional Customer Service

Assisted members by scheduling medical appointments

Set up transportation to/from appointments

Mailed out Plan Materials

Provided guidance on the Member Portal

Assisted with Pre-authorizations and Referrals

Showed concern and empathy while building relationships with members

Called members back with pertinent information, when needed

Updated member preferences

Sykes Enterprises Inc. Chavies, KY 2017-2018

Customer Service Agent/Sales Representative

Provide exemplary customer service for the growth of the company

Promoted product sales to serve the needs of the customer

Advised customers on the best product for the value of their money

Obtained monthly payments from checking and credit card accounts

Performed credit checks

Showed empathy while making a connection with customer which established confidence in our company

1st Presbyterian Church, Hazard, KY 2011-2012 Administrative Assistant

Managed all forms of incoming/outgoing mail, phone, and messages

Took applications for people who needed assistance

Filed, Faxed and organized all paperwork

Managed appointments and activities

Aid in order/stocking of the required items needed for proper functionality of the facility

Created brochures/directories and mailers for upcoming facility events

Organized church events in/for the community

Cleaned and maintained the Chapel for services

Assisted pastor Peach and coworker with all other requests

Perry Manufacturing, Hazard, KY 2005-2007

Seamstress

Worked in Assembly

Manually operated an electric sewing machine

Responsible for creating the bottom hem on Cintas work shirts

Maintained and organized work area and equipment

Continued to improve speed and quality

Insured that shirt hems were at or above specification

TFE Adidas Factory, Burlington, KY 2003-2004

Logistics Coordinator

Packaging and Shipping

Prepared, scheduled and arranged product for pick up and delivery

Completed and filed all required paperwork on shipments

Managed the scheduling of appointments and activities

Operated forklift and managed movement and placement of items

EDUCATION

Hazard Community & Technical College Hazard, Ky 2016-2018

Graduated, with distinction, from the Medical Information Technology Program of Study. Earned an Associates in Applied Science Diploma for Electronic Medical Records, Medical Coding, Medical Administrative Assistant, and Medical Records Specialist. Certified as an Electronic Health Records Specialist, Hospital Admissions Specialist, Medical Coding, Medical Receptionist, and Medical Unit Coordinator.

Hazard Community & Technical College Hazard, KY 1994

Earned an Associates Degree in Business and Office

Earned my General Education Diploma 1992

Academic Achievements

Associates in Applied Science Degree, with Distinction Spring 2018

Presidents Honor List Fall 2017

Presidents Honor List Spring 2017

Future Business Leaders of America-Phi Betta Lambda Honor Society 1994

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