Technician Service

Columbus, OH *****

PH: 614-***-****

Email: **********@*****.***

Career Summary

VOIP and POTS Technician with 14 years of experience in the telecommunication field including both digital and analog. Recognized for problem solving and troubleshooting abilities, organizational skills, customer service, and communication skills. Advanced telecommunications knowledge and a firm grasp of the telecommunication industry. Skills include:

Testing and troubleshooting

Design and build voice, data, and fiber

Copper and DSL lines

Microsoft Office

POTS lines

VOIP and Cisco routers

Nortel Phone Systems

Unix,Linux,Solaris, Cienna,Sonus

Circuit Switch Fallback Test

Understand BGP, EBGP, OSPF, MPLS, static routing

Line repair and installation

CDMA/EVDO/LTE 3-5G

IP Network (7750,7705,7210)

Cisco, Juniper and Adtran routers

Professional Experience

Century Link Dublin,OH 2016-Current

Provisioning Technician

Resolves complex network problems involving power, network hardware, routers, CSU/DSU, carrier services

Understand BGP, EBGP, OSPF, MPLS, static routing, and have a basic understanding of LAN and WAN technology

Engage other technical assistance teams to assist with trouble resolution and activation of circuits

Respond to customer requested IP address, routing, troubleshooting and coordination for various hours of activation requests

Works with software and hardware tools to remotely identify and diagnose WAN problems

Perform trouble isolation for customers during the initial activation

Demonstrate proficiency with trouble ticketing application as well as other internal tools

Has ability to understand and isolate physical layer problems

Nokia (Alcatel-Lucent Technology ), Dublin, OH 2010-2016

Associate Communication Technician

Responsible for the Integration of Cell sites, including testing of wireless Equipment, Call, Data, and Fiber with Field Techs from various Carriers(AT&T, Sprint, Verizon, ect)

Perform and execute Software tools to customer network to meet deployment process including 3G, 4G, and 5G.

Support troubleshooting of Cell sites with Carriers Field technician via Integration, health checks, software updates, hardware updates, Antenna tilting and testing.

Provide diagnostic testing of transport backhaul, circuit switch fallback testing, product migration, software updates, and site capacity Growth.

Lab experience and ability to troubleshoot lab issues including networking, software

and hardware failures

Paragon (Qwest Communications), Dublin, OH 2007-2008

Voip Operations Technician

Designed, built, tested and delivered an avg. 3-5 digital circuits to end users for commercial digital phone service.

Responsible for operations and maintenance of the Nortel DMS-250 Switch site with BVOIP, transport, IP Core routers, Tellabs DACS and collocation.

Test and turn-up new circuits, responsible for cross-connects and any other wiring.

Troubleshoot and repair any hardware issues.

Maintained accurate records of all work completed on DACS, MUX, Switch or any associated telecommunication equipment as well as all new turn-ups, cutovers, and cross-connects.

Provided diagnostic testing ability on multiple telecommunication platforms.

TOLT SG/Rich Certified Services, Columbus, OH 2006-2008

Project Technician

Installs Equipment to Company Standards, takes job specifications, verifies equipment, starts assembly of equipment.

Ability to troubleshoot all Data, Fiber, and Voice Equipment using proper test equipment and testing techniques, and calibration of all test equipment.

Configuring installation of Routers, Switches, Stealths, IVR, ISP, and Nortel Phone Systems

Installation of Nortel BCM 400 Digital Phone System

Installation of 110Cross Connect Block and all Anthanol connection from BCM.

Programming of Analog and Digital phones within assigned BCM, crosscutting into system and installing phone.

Communicate and track work performed and test results.

Staley Inc., Columbus, Ohio 2004-2005

Data Technician

Data and Telecommunications installation with complete design/build capabilities for Retail, Commercial, and Industrial Environments.

Installation of data, fiber, and voice lines, as well as, testing and equipment implementation.

Provide onsite troubleshooting and problem solving using certified test equipment.

Responsible for any Existing Data, Fiber, or Phone line moves within the contracted store and resetting equipment.

Ameritech-SBC Worthington, Ohio 2000-2004

Communications Technician

Installation & repair of outside POTS lines to customer demarcation point.

Testing of customer inside wiring to phone system and provisioned outside lines.

Upgrading existing deregulated equipment up to customer demarcation point. Educating customers of new products and operation of the new equipment.

Mid-Ohio Regional Planning Commission, Columbus, Ohio 1997- 2000

Energy Conservation Case Manager

Managing all phases of residential energy conservation.

Provide weekly and daily inspections as needed to maintain productivity.

Monitor client cases to insure good public relations. Intervene as needed to solve customer complaints.

Establish and maintain quality control over subcontracted work.

Mediate disputes between staff, contractors and clients to enable good communication, as well as service.

Columbia Gas of Ohio, Columbus, Ohio 1986-1997

Senior Fitter and Equipment Operator (1991-1997)

Maintained, repaired and installed gas mainlines and service lines.

Utilized policy and procedural air test methods and electronic gas detection devices.

Laid out preplanned each project and in addition, managing a crew of up to ten.

Mediate disputes between contractors and clients to enable good communication, as well as service.

Operated a Backhoe to cover and uncover gas mains in order to make repairs, replacement and basic maintenance.

Service Technician (1986-1991)

Tested gas lines according to policy and procedure, including gas meters, maintenance and sizing.

Installing gas regulator to meter setting and adjusting delivery pressure.

Electrical troubleshooting of gas appliance and schematic diagramming to detect problems.

Education and Skills

The Ohio State University, Columbus, Ohio

Credit hours towards Mechanical Engineering

Extensive knowledge and awareness of safety guidelines such as Local HVAC, National Fuel Gas Code, P.U.C.O., A.G.A. and O.S.H.A Safety Regulations.

Proficient in Microsoft Word, Microsoft PowerPoint, Microsoft Excel

Certifications

Cooper and DSL Lines

Plastic Fusion

Data Fiber and Voice Testing

Pole Climbing School

CDL License

Internet Technical Training

Digital Service

Fiber Optic

POTs certification

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