Administrative Assistant Manager

*

PERSONAL PROFILE

With over ** years of administrative experience in various

business areas and with a passion for operations, business processes, efficiency and technical solutions.

An atypical professional path which demonstrates sustained perseverance and varied knowledge:

An early career in secretarial/administrative assistant Quickly promoted to the position of Assistant to the CEO.

Pursued by the creation of a new Invoicing Team

Involved in the pilot project, job description, planning of the number of required staff, hiring, training and management of the team.

Enriched with more than 6 years of management experience Management of billing and accounts receivable teams with up to 8 employees

Appointed Team Leader for an ERP system deployment System Expert (Maconomy) for the “Engagement to Cash” processes

Appointed Business Analyst after a successful

implementation

RELEVANT EXPERIENCE

Involved in the following phases of an ERP implementation: Technical tasks

System selection

Mapping and reengineering tasks and processes

Elaboration of test scripts

Performing of initial system tests and tests following system modifications

Data mapping (Was --»Is)

Migration of Data (from 5 systems)

Validation of data

Documentation of communication of problems (bugs) Administrative tasks

Organization and participation in several internal interviews and focus groups to establish needs

Presentations to various steering committees

Development of procedures and user manuals

Training of over 450 employees and on-going support LINGUISTIC SKILLS

English

French

Spanish

TECHNICAL SKILLS

MS Suite (Excel, Word, PowerPoint, Outlook)

Elite 3E, Maconomy

Prosystem (CCH)

Crystal Reports Light

LightSpeed (user & administrator)

SalesForce (user)

SharePoint (user and administrator)

JD Edwards, SAP, Baan, DPS

EDUCATION

University Certificate in Business Management,

Organizational Leadership, HEC Montreal (2013)

Listed on the Top 15 students graduating with the highest marks

Diploma of College Studies (DCS) in Business

Administration, International Marketing (2001)

MY SKILLS

A – Problem Solving

B – Organized

C – Result oriented

D – Good communicator

E – Flexible/Adaptable

F – Technology savvy

Adele Gaudet

Montreal (Quebec)

Tel: 514-***-**** E-mail: *****.*@*******.***

2

EXPERIENCE

Domtar, Montreal, Canada

May 2018 to March 2019

Superviseur, Facturation et support technique

Manage team performance (including hiring, setting objectives and performance evaluation)

Act as technical resource person for different billing systems

Coordinate and monitor month-end closing of billing systems

Provide support to Manager and Financial Controller

Resolve International billing issues

Ensure transactions are SOX-compliant

LAB Pub, Tilaran, Costa Rica

April 2017 to February 2018

Co-Owner, Microbrewery Pub

Hire and train staff members

Create and maintain accounting files

Manage cashflow and inventory

Work as bartender, waitress and hostess

Deal with a variety of customers and situations

Richter, Montreal, Canada

May 2006 to November 2016

Business Analyst, Administrative systems (IT)

September 2015 to November 2016

Update business processes and procedures in line with the new ERP system

Develop training plans according to the needs of different users

Develop training material, provide hands-on training and support to all users

Analyze and resolve issues by presenting solution-based recommendations to project and executive teams Team Leader, Special projects - ERP (Finance)

January 2015 to September 2015

Subject Matter Expert during ERP system implementation project (2-year project)

Act as business and system expert for the “engagement to cash” cycle

Establish departmental KPI’s by collecting business needs

Elaborate test scripts and procedures for new system

Test new solution

Analyze processes and present results to different Steering Committees

Manipulate, comprehend and validate data to be imported into new solution 3

Manager, Billing and Collections (Finance)

January 2013 to December 2014

Implement a more efficient collection process

Establish and implement a more efficient collection process

Manage team performance (including hiring, setting objectives and performance evaluation)

Reconcile different financial systems on a monthly basis, following an acquisition

Support the Financial Controller and the Accounting team in the production of financial statements

Resolve high-priority and/or high-impact issues

Team Leader, Billing Specialist (Operations)

November 2008 – December 2012

Train and develop skills of team members

Establish objectives and provide feedback for performance evaluations

Coordinate workload, assign tasks and support team

Optimize processes, create procedures and implement changes

Execute reports, reconciliations and various analysis

Act as technical resource person for billing system Administrative Assistant (Audit)

March 2008 to November 2008

Fix report layouts, create presentations and type letters

Manage multiple calendars and expense reports

Review financial spreadsheets to ensure accuracy

Other general administrative tasks

Pharmascience, Montreal, Canada

January 2005 to February 2008

Assistant to the Chief Executive Officer

May 2006 - February 2008

Organize meetings, take notes and follow-up on action points

Manage calendar and organize travel arrangements

Compile expense reports

Create and update corporate presentations

Other general administrative tasks

Secretary (Biopharmaceutical & Clinical research)

January 2005 - May 2006

Order office and laboratory supplies

Follow-up on orders and invoices

Proof-read and correct scientific articles

Produce presentations and reports

Other general administrative tasks

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