Customer Service Manager

SHARON PHARR

Greater Metro Atlanta Area, GA

770-***-**** (m)

******@*****.***

Recent retiree looking for my next adventure. I am seeking a part-time remote position where I can utilize my 30+ years of experience heavily focused on customer service, high volume phone calls, problem solving and computer skills. I am a mature, enthusiastic, motivated self-starter who works well independently, and learns new computer applications quickly.

EXPERIENCE

MAYER ELECTRIC SUPPLY COMPANY, INC. MARCH 2005 – SEPTEMBER 2018

CREDIT MANAGER

Responsible for a portfolio of $15 million in receivables

Reviewed and approved new accounts

Established risk levels for new and existing accounts

Worked closely with Sales Managers and customers on new accounts and dispute resolution

Provided excellent customer service in often difficult situations

Responsible for a high volume of phone calls on a daily basis

Approved and managed project work for a wide range of electrical contractors for both commercial and industrial jobs

Worked with various US state’s Mechanic Lien Law Statutes authorizing filing on project notices, liens, negotiating settlements & final payment, and lien releases

Managed receivables and delinquency collection

Placed unpaid accounts with agencies and attorneys then worked in cooperation with them through resolution

*Retired

HAGEMEYER ELECTRICAL (CONTRACT DIVISION) JUNE 2003 – MARCH 2005

CREDIT TEAM LEADER

Credit Team Leader overseeing 3 team members

Responsible for determining risk and collections for the southeast region of contractor customers

Provided excellent customer service using conflict resolution skills

Handled legal accounts, liens, and collection placements

Supervised and provided metrics regarding the collection activity of the other team members

Monitored project work for lien dates and notices

Trained new personnel on policies, procedures and job responsibilities

Worked on cross functional teams, including Sales and Accounts Payable to improve communication and interactions

Created protocols and parameters for interfacing with the credit scoring software, working with the credit analysis team

Reported results and acted as a liaison between executive management and the team

Achieved consistent results in accordance with the established delinquency goals

*Left due to 52 mile commute each way

GUARDIAN BUILDING SUPPLIES FEBRUARY 2002 – JUNE 2003

ASSISTANT CORPORATE NATIONAL CREDIT MANAGER

Managed collection teams on the east coast

Reviewed risk for new and existing customers

Successful in a high volume call environment

Provided excellent customer service

Oversaw the cash application function in the absence of the Corporate National Credit Manager

Consistently met past due goals of 2% over 90 in a highly competitive and seasonal environment

*Left when Guardian centralized the credit department in Greenville SC, and I chose not to relocate

MAYER ELECTRIC SUPPLY COMPANY, INC. OCTOBER 1998 – MARCH 2001

COLLECTION SPECIALIST & CREDIT ANALYST

Responsible for managing delinquency within established requirements

Reviewed and approved new accounts and monitored risk levels for existing customers

Made a high volume of calls on a daily basis

Provided excellent customer service

Trained new and more junior personnel

Worked on various ad hoc quality teams

GENERAL ELECTRIC ASSET MANAGEMENT MAY 1989 – OCTOBER 1998

CREDIT SPECIALIST

Credit Specialist for division providing rental assets including PC’s and industrial test equipment

Monitored delinquency on high end customers in the northeast, including NBC and Oglesby Advertising Agency

Responsibility included insuring the equipment was returned on time, and in good condition

Processed credit applications well within the 3 hour turn around requirement

Created an Access Database for entering and tracking credit applications

Exceled in an extremely fast paced and hectic environment, with up to 50 applications being processed daily, and a required 30 call quota on collection calls

Team Leader for the Northeast Region with 2 collectors reporting

*Company was sold when the PC market collapsed

EDUCATION

LOS ANGELES COMMUNITY COLLEGE

Banking courses

SIDNEY LANIER HIGH SCHOOL

National Association of Credit Management Various courses

Correspondence courses: Banking, Collections, Credit Analysis, Financial Analysis

SKILLS

Over 20 years of experience with phone situations requiring tact and patience

Accustomed to hours working phone/computer

Well organized, consistent, dependable

Detail oriented

Customer Service oriented

ACTIVITIES

Served as an elected member of the local Board of Education 2012-2016

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