Customer Service Administrative Assistant
Resume:
Sheryl Jones
Beach Park, IL
*********@*****.***
Profile
Dedicated office support professional who strives to enhance the success of my employer.
Work successfully in diverse environments.
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Access); type 40+ wpm.
Experience
North Chicago School District 187 North Chicago, IL
Teacher’s Assistant 2015 to Present
Provide extra assistance pertaining to class instructions, assignments and projects to students with challenging needs.
Manage students in classrooms, library and assemblies.
Cultivate awareness and safety to all students, according to district policies and regulation.
Assist students with medical disabilities; provide wheelchair support for bathroom, lunch, hall, classroom and bus privileges.
Key Accomplishment:
Interact tactfully with administrators, teachers, staff and students from diverse backgrounds.
Waukegan School District 60 Waukegan, IL
Teacher’s Assistant 2009 to 2015
Created lesson material for students-grade levels 6th, 7th and 8th to aid in assisting comprehension for understanding curriculum and content material.
Launched ideas to improve clarity and understanding of special projects for completion outside of school.
Managed and expedited testing materials and booklets in addition to proctoring statewide test.
Key Accomplishment:
Came up with innovative ways to assist students with mastering the lesson plans; modified lesson plans or method of delivery as needed.
Manpower/ Abbott Laboratories Abbott Park, IL
Administrative Assistant IV 2007 to 2008
Assisted in providing administrative support for two directors and five managers of Gastroenterology/Immunology department.
Researched specific material as requested by managerial staff for inquiries and completion of assignments.
Operated multi-line telephone system; received and directed calls to appropriate staff.
Greeted and received visitors, determined if they should be given access to specific individuals.
Demonstrated knowledge of handling, travel (domestic and international) hotel arrangements.
Managed various, pertinent legal requests for department attorneys.
Expedited daily incoming and outgoing mail responsibilities-twice daily.
Key Accomplishment;
Demonstrated professional, working relationships, with diverse personnel staff members.
Allstate Insurance Company Vernon Hills, IL
Senior Claims Processor 2000 to 2005
Entered claims information into database system
Processed exceptionally large volume of beneficiary changes weekly.
Made name and address changes on insurance policies.
Assembled and customized relevant information to set-up, record, process in-coming claims for new business operations.
Assisted in training and mentoring department new hires.
Set up claims to assign to appropriate Senior Claim Examiner.
Key Accomplishment:
Improved daily operation of assigned tasks that resulted in higher customer service satisfaction in department processes.
Lake County Clerk’s Office Waukegan, IL, IL
Senior Clerk Specialist 1990 to 1996
Signed up members of the public for voting via telephone or in person.
Attended special events like the fair to represent the Clerk’s office.
Fulfilled ballot requests from candidates.
Received and processed requests pertaining to voters, maps, etc.
Handled busy telephone requests pertaining to election results.
Key Accomplishment:
Improved daily operation of assigned tasks that resulted in higher customer service satisfaction in department processes
Education
Columbia College of Missouri Gurnee, IL
Bachelor of General Studies 2011
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