Steven Ruch

Jefferson City, MO *****

Phone: 417-***-****, E-Mail: ac8z4w@r.postjobfree.com

Vice President of Operations/ Technology Director / Technical Trainer

Exemplary management, and interpersonal skills with proven executive leadership accountability in formulating business strategies, creating operational business plans, ensuring competitive position and profitability, addressing and minimizing unused capacity, ensuring optimal efficiency of all key functional areas of the business. A proven track record of accomplishment delivering high impact results working on projects in the areas of corporate strategy, growth initiatives and new market/segment/business strategies. Credible experience with demonstrated high performance in management consulting, offering/product strategy, marketing, sales, technology implementation, including deep expertise in selling and implementing industry-based solutions across multiple industries. A seasoned professional, talented and energetic leader with a mix of strategy, business operations in a technology company, including technology awareness and aptitude to connect the dots from technical solutions to business outcomes also ability to understand platform, products, customers, operating environment, and technologies.

Accomplishments across the Tenure

~ Efficiently saved 52% in costs by proactively restructuring all companywide processes. Upheld inventory to no less than 85% by creating efficient inventory control policies– Total Home & Farm Video Solutions~

~ Reduced service tickets by 75% in the first 6 months by launching a new Customer Service Division– Total Home & Farm Video Solutions~

~ Tactically brought in manufacturers to train sales staff and installation crews on how to best sell and install their products, which resulted in 100% accountability of all inventory, improved RMA processes, and reduced installation times– Total Home & Farm Video Solutions~

~Achieved training and / or certification in state-of-the-art products. Demonstrated knowledge of sales engineering, system wide integration, and post-sales support – Turn Key Mobile~

~ Launched a new Technical Services Department – previously unavailable at Turn Key Mobile ~

~Successfully opened 2 additional stores to boost market share. Rapidly advanced to Store Manager after only 2 weeks of initial employment – Radio Communication Specialists ~

~ Increased sales by over 250% by the end of the second year of hire – Radio Communication Specialists ~

~ Improved profits 25% by building a brand-new traveling installation team – Radio Communication Specialists ~

SKILL AREAS: Strategic Business Planning IT / Operations Management Team Building Multi-Process Optimization Training & Development Coaching/Mentoring Trends Tracking Customer / Client Services Stakeholder Relations Multi-Systems Integration Software Installation / Configuration Server Configuration / Management Systems Analysis Procedural Improvement Budget Analysis Employee Evaluation/Improvement Business Trends Evaluation Counseling Leadership Skills Staff Management Sales Management Sales Process Optimization Increased Sales Market Penetration Relationship Management Project Management Revenue Growth Problem Solving Conflict Resolution

PROFESSIONAL EXPERIENCE

Total Home and Farm Video Solutions – Mattoon, IL Jan 2018 – Present

Operations Manager

Small company providing Video Solutions & Access Control (Sales/Service/Support) to Residential, Commercial & Farms

Spearhead and lead the forward-thinking operations initiatives for the growth-focused company offering high-quality digital video surveillance systems with expert installation and superior technical support services. Lead quantitative and qualitative evaluation of growth opportunities across the go-to-market organization, both new and ongoing.

Manage all aspects of the business and manage multiple company departments, including sales engineering, sales support, distribution, installation, customer service, operations administration, inventory control, and purchasing.

Lead the business planning efforts and spearhead new business initiatives. Lead long range business planning and strategy efforts in partnership with Executive Leadership and Finance teams, acting as a business partner across the entire organization, as well as working closely with Sales, Marketing, Customer Success and Services.

Maintain relationships with all the manufacturers and suppliers. Optimize performance by building, improving, and maintaining solid relationships with key stakeholders, including manufacturers, clients, and representatives.

Build complex business and financial models, incorporating company and financial data, to help the leadership team make investments and growth decisions, while unlocking business insights and initiatives to improve the overall health of the business.

Drive annual and long-range GTM Planning and the Operational Plan, including assessment of sales coverage model, routes to market, productivity targets, customer and market potential, and investment decisions.

Support business transformation initiatives and lead ad-hoc strategic projects. Build, manage and lead the Business Planning team. Assist with M&A activity, partnership strategies and direct/indirect business development initiatives.

Develop and lead training programs for security installers and technicians to attain Level 1 status as Network Technicians.Help to identify and assess critical strategic needs and drive actions through operational business planning as well as proactively monitor performance.

Proactively communicate drivers and targets, and drive cadence to understand and evaluate requests and expected outcomes to accelerate growth while improving investment leverage within the organization.

Promote ongoing changes to website and other dynamic marketing efforts to consistently boost customer service and client satisfaction. Help guide and influence commercial growth and go-to-market success, providing critical insights, ideas and initiatives to activate and accelerate growth, and maximize customer success and retention.

Turn Key Mobile, Inc. – Jefferson City, MO Jun2005 – Dec 2017

Operations Manager / Technical Services Manager / Sales Support

Small company selling rugged computing solutions to Government and Public Safety – Primary products were Panasonic Toughbooks, In Car Video Systems, Body Worn Cameras, & Management Software. Various other products include License Plate Recognition, Access Control, Video Security, Facial Recognition & Iris Recognition.

Created high-margin aftermarket business strategy with P&L responsibility. Leveraged broad scope of industry knowledge towards directing the profit-generating delivery of digital in-car video, iris and facial recognition software, and license plate recognition systems to 150+ law enforcement agencies in the United States.

Directed and continuously improved the company’s product support functions including technical support, call center, equipment, repair depot, service materials forecast, inventory management and logistics.

Promoted efficient data management practices by implementing new Customer Relationship Management (CRM) software and procedures for sales and service recordkeeping optimization.

Developed coordinated methodologies with sales for product replacement strategies. Developed and incorporated key operational and service level benchmarks into work activities, fostering methodologies for continuous improvement, waste elimination, and root-cause analysis techniques to drive improvements and efficiencies.

Modernized and evolved service infrastructure (equipment, software, IT, phone, CRM) strategy for competitive advantage. Grew service revenue through appropriate pricing and value-added services including preventative maintenance/service contracts, field service, replacement parts, refurbishments and product replacements.

Served as a Sales Manager covering Southwest Missouri, Northwest Arkansas, Southeast Kansas and Northeast Oklahoma and sold equipment for Public Safety Vehicles to include laptops, consoles, light bars, computer mounts, mobile networking, in car video system, etc.

Supported an operating culture that promotes involvement, communication, accountability, ownership and passion for excellence in accordance with company values. Managed and provided direction to subordinates to ensure they are meeting goals and objectives. Developed the talent for future leadership.

Developed worldwide training plans to increase product and process knowledge for efficient operations.

Became the trainer for the Facial recognition hardware and software (Face Examiner Workstation) as well as the Iris Recognition Hardware and Software (OID, Offender ID). Traveled the state integrating the hardware and software and training the end users on the systems, established a technical services division. Provided integrations for all products, sales engineering, product demonstration, sale support, and technical support.

Responsible and accountable for carrying out the requirements of the company's quality system. Provided governance to affiliated repair centers to follow standard practices and achieve expected results, pushed field failure data and analysis defining areas of improvement for manufacturing, supply chain and design.

Ensured collaboration and successful product launch for all new products and revisions to existing products supported cross functional operations objectives outside of service.

PRIOR EMPLOYMENT DETAILS

Store Manager Radio Communication Specialists – Joplin, MO 2001 – 2006

Strategically steered fast-paced store operations including developing and implementing results-centric policies and procedures to continually deliver excellence in customer service within key competitive markets.

Former First Sergeant United States Army

PROFESSIONAL DEVELOPMENT

Bachelor of Science in Business Administration (Project Management) Colorado Technical University 2010

General Studies Central Texas College 1998

Federal Virtual Training Environment (FedVTE) Cybersecurity Training US Department of Homeland Security

Trainings, Courses & Certifications:

MK3 Arbitrator, Arbitrator 360 In-Car Video System, Body Worn Cameras, SQL Server, Windows Servers, Fixed Surveillance and Unified Evidence Management Software Panasonic

Certified Network Associate Cradlepoint Network Certification

ICT Access Control Certification

Panasonic i-Pro Security Camera Certification

Synergis, Omnicast, and AutoVu Certifications Genetec

Panasonic Video Insight Certification

Fixed & Mobile License Plate Recognition Systems Certification Cloud-Based Access Vigilant Solutions

L-1 Identity Solution Face and Iris Certification

Iris & Facial Recognition Systems (Integration & Training) MorphoTrust

US Army Basic Training – 19D Cavalry Scout Sep 80

Primary Leadership Development Course Cavalry Scout Basic Noncommissioned Officers Course (Honor Graduate) Air Assault School German Headstart Army Recruiting Course Bradley Master Gunner Course Infantry Fighting Vehicle Course M3 Bradley Transition Course Scout Commander Certification Course Infantry Operations Course Sr. Infantry Operations Course Recruiter Advanced Noncommissioned Officers Course Special Forces Recruiter

Memberships: Mattoon Chamber of Commerce Ancient Free and Accepted Masons Veterans of Foreign Wars

Technical Skills: MS Office – Word, Excel, PowerPoint; Windows OS; Windows Server; Video Management Software; SQL; Cloud Applications – Vigilant Solutions; Various Manufacturer Specific Software; Networking; Wireless Networking

References available upon request

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