Administrative Assistant Customer Service

BHANU REKHA

*** - **** ******** ****, ***: 647-***-****

Scarborough, ON. M1J 1E7 *************@*****.***

SUMMARY

Motivated and committed to an Administrative professional with over 3+ years of experience

in providing diverse operations in the fast-paced environment. Organized and professional,

committed to deliver high-quality results with less supervision.

CORE COMPETENCIES

Administrative Management, Data & Records Management

Organizational & Time Management

Set goals, prioritize tasks and carry out responsibilities to achieve quality results

Microsoft – Word, Excel, PowerPoint, Outlook, Quick Books, Internet, Social Media

Supervision & Training

Knowledge in Bookkeeping and basic Accounting skills

Customer relation skills & problem-solving skills

Respects and accepts others opinion, share ideas and differences openly, good

team member, receptive to new ideas and adapt to change as when necessary

Certification in Professional Office Administration, YWCA Canada

Administration skills:

Obtained administration and general clerical skills in the activities like telephone, in-person and voicemail communication, office maintenance, mails & couriers, catering, emails enquiries, mail merge, fax, copy machine, and vendors.

Prepared Purchase Orders, Bill of Lading – Shipment orders and Invoices in Minotaur software.

Prepared Payroll & Agency worker's payment.

Prepared and maintained Credit Card analysis in Excel and QuickBooks.

Organized the workers daily according to the need of the production.

Purchased and maintained office supplies and maintain inventories.

Prepared and maintained detailed reports and documents.

Generated department budgets.

Organized and scheduled appointments & meetings. Prepared draft agendas, attended meeting, takes, transcribed and distributed minutes of the meeting.

Organized electronic conferences – Audio & Video conference.

Organized travel arrangements, planned and coordinated meetings, room arrangements

and calendar management.

Organized files-maintained records and document preparation for internal and external

meetings both hard and electronic copies.

Prepared, maintained and updated employee data records, employee engagement and

resolved issues.

Monitored employee permission & attendance records, productivity and other

performances. Supervised and trained other office support staff.

Planned, organized, coordinated, executed and developed experience in special

events & staff meeting.

BHANU REKHA

Designed flyers and business cards.

Generated, planned, developed and updated websites.

Accumulated Skills in Performance management, functional skills in business intelligence and customer relations management.

Customer Service Skills

Coordinated with management to organize and implement customer service strategic plans

Provided customers with quotes, answer queries and relay necessary information interdepartmentally.

Provided product line support including answering questions about the product and performed billing activities including the verification of financial sources.

Processed and recorded customer requests and complaints and prepared monthly reports

on customer satisfaction and customer service quality for management

Supervisor skills

Supervised and achieved targets given by the departments and provided the required number of products according to the orders, pack for shipping and

delivered within the cut-off time

Coordinated work with warehouse and operations manager, ensured the proper

handling of all materials being shipped

Managed day-to-day operations to ensure maximum production and proficiency with

on-time customer service

Maintained records of all production in Excel spreadsheets

PROFESSIONAL EXPERIENCE

11/2018 to PRESENT Administrative Assistant, EZ Food Group, Canada

07/2018 to 09/2018 Administrative Assistant, JRS College (CONTRACT), Canada

06/2017 to 11/2017 Supervisor-Administration, The Cable Shoppe Inc, Canada

09/2015 to 12/2016 Administration / Marketing – Head, Vels Group of Schools

01/2009 to 08/2015 Asst. Manager – Administration/Marketing, BSCPL Infrastructure Ltd

EDUCATION BA Economics – UNIVERSITY OF MADRAS

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