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Project Manager

Scarborough, Ontario, Canada
April 04, 2019

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* ***** ********, ***********, **., M1S 3G6 lH416-***-**** lC416-***-****


Lucy Ng is an accomplished health informatics professional with diverse consulting and information technology experience, including over 15 years of IT experience specifically in the healthcare solutions for pharmacy and EMR systems. She has worked in both the private and public heath sectors. She has over 20 years of solid IT project management and consulting experience in managing projects, budget planning, resources allocation, organizing and monitoring large scale complex concurrent system development, infrastructure upgrade, data transformative change and network deployment projects in health care, provincial & federal governments, financial, natural resources and engineering industries.

She holds the PMP Professional credential since 2002 and has extensive experience in program and project management frameworks, methodologies (e.g. PMBOK, ITIL, etc.) and benchmarking techniques to manage complex and high visibility projects on concurrent and streamline basis. Enhance risk/issue/change controls for operational effectiveness. She has effectively applied process optimization, application cutover, data migration methodologies, systems development operations, quality management, and implementation techniques throughout System Development Life Cycle (SDLC), Project Management Life Cycle (PMLC) using Agile, Scrum & Waterfall PM methodology approaches. Effective in customer relationship management, leading cross functional teams and bridging internal/external conflicts among stakeholders to ensure high quality processes align with the organization policies, industry standards.


Data Warehousing – Cognos Impromptu Administrator and PowerPlay; DBMS – Oracle SQL, MS Access

Business/System Fit Gap Analysis and Software Engineering – Data Modeling, UML, Object Oriented Methods, Structured Methodologies, Data-Structure Oriented Design and Business Process Re-engineering (BPR)

Data Modeling and Software Tools – Rational Rose, Erwin, Power Designer

Languages –.NET (HTML, JavaScript, PL/SQL), COBOL, dBASE IV+, dBASE V, Basic

Proficient in MS Office Tools (Word, Excel, Visio, SharePoint, PowerPoint) – MS Project, MS Project Server, MS Outlook Web Access. Plumtree Enterprise Web Suite. Primavera, Confluence & WordPress

Project Management Methodology, System Development Life Cycle, Agile/Scrum/Waterfall Development Approach, JIRA, Slack, RAID log tracking application


Independent Consultant, From 1997 – Present

Scotia Bank, Toronto, Ontario (Jan 18 – Jun 18)

Project Lead for $Ms Projects

Managed and implemented diverse agile initiatives including payment/credit card processing, GIC, data transformation projects from inception to deployment using PEGA system, SCRUM framework and JIRA tracking to deliver AODA approved quality solutions in a complex, transformative change and cross-functional matrix environment within regulatory deadlines and budget. Responsible for project control/schedule, governance built, RAID log & etc. Experienced Scrum Master to inspire, motive and coach project team, stakeholders and product owner.

TELUS Health Solutions, Toronto, Ontario (Nov 15 – Jan 18)

Senior Project Manager for $10M Special Authorization Digital Information Exchange (SADIE) Project

Managed integrated electronic health record (EHR) solution build for SADIE application/mobile to automate access requests and funding approval on drugs that are not listed on the Ontario Drug Benefit Formulary for ODB recipients.

Defined and deployed an AODA Minimum Viable Product solution to automate and supply data to the application.

Data migration and integration from old portal to the new mobile system following Web Content Accessibility Guidelines (WCAG) requirements and standards.

Enterprise project governance build with key stakeholders and key components to align with the project roadmap.

Documented Communication and Change plan for successful roll out and overcome change challenges.

Overall accountable for meeting project timeline, scope, quality, and budget objectives.

Recommended application and mobile technologies to coordinate, lead and support the development agile scrums of the SADIE system using Appian BPM, OpenText Imaging tool and Oracle Database. Managed cross functional team and engaged stakeholders/vendors/pharmacy SME to achieve project objectives.

Adherence to I&IT project management standard methodologies and change management plan best practices.

Work with Product and Business on the TPR Outsourcing Service

delivery strategy and develop client implementation guide and best

practices; Manage 2 Client Project Managers

Work with Product and Business on the TPR Outsourcing Service

delivery strategy and develop client implementation guide and best

practices; Manage 2 Client Project Managers

Work with Product and Business on the TPR Outsourcing Service delivery strategy and

develop client implementation guide and best practices


Children’s Aid Society, Toronto, Ontario (Mar 14 - Mar 15)

Project/Change Manager for $2.5M Children Protection Information Network (CPIN) Project

Oversee implementation and data transformative change of the CPIN to meet the business and service needs. Identified change management plan between third party equipment modules for smooth transition to operations from the existing applications to CPIN for internal and external mobile officers. Evaluated change resistance. Identified resources for executing change plans. Engaged change specialists to lead, train and support executives, middle management and change teams. Conceptual and analytical skills to assess and evaluate business intelligence needs for technology and designing solutions for CPIN. Effective governance built for all members of the team, stakeholders and multi-vendors.

UpKip, Toronto, Ontario (Jul 13 - Feb 14)

Project Manage/Business Analyst for $0.5M Knowledge Management Infrastructure Build Project

Establish knowledge and content management consulting and advisory services for e-commerce growth.

Followed best practice PMO methodology and Agile/Scrum development approach to manage the Dev Ops project from concept to full implementation. Interfaces and relationship management with multi-disciplinary team, stakeholders and vendors. Selected the right mix of resources to ensure timely completion of the project.

Designed and executed short plus long term strategic plans to assure infrastructure capacity attains current and future needs. Adopted emerging data transformative and resource management for valuable data. Managed government resource information to accomplish organization goals and project objectives.

Recommended business intelligence solutions for improving e-commerce access to content & databases conversion.

Researched of new technologies and developments for data storage. Recommend solutions for data storage area.

eHealth Ontario, Toronto, Ontario (Mar 11 - Apr 13)

Senior Project Manager for a total of over $10M Projects (Disaster Recovery & Provider Data Feed)

Managed large scale, complex multiple concurrent tasks in a 3rd party systems integration with existing multi-tiered application development environment following OPS project processes, waterfall PM methodologies and standards (i.e. PMLC, & etc.). Involved in enterprise architecture and gating process. Vendor contract and procurement management.

Strategic planning and launching of complex and transformative healthcare initiatives to ensure metadata sources of electronic medical records (EMR) in different format channeled through the corporate database (eg SSIS) following the data transformative standards.

Managed program initiatives and project integrations with decommissioning and migration of ERP system.

Facilitated training material for workshop to better coach and mentor employees to higher performance

Reviewed and approved gathered, analyzed and documented business/technical specifications

Developed migration plan, identify migration dependencies and built contingencies for business continuity.

Defined software and hardware standards for disaster recovery needs in collaboration with stakeholders.

Master electronic data management & conversion solution for personal identifiable content via ETL process.

Prepared Gantt charts, identified resources, inter-project dependencies, critical path via MS Project.

Developed and oversee multiple project budgets to ensure financial targets are met and adjusted accordingly.

Liaison with multi-vendors/contractors on contractor payments and evaluation on overall project performance.

Conducted and participated in project lessons learned post implementation workshops with vendors & stakeholders.

Automated KPI reporting, measuring and visualizing metrics and performance trends via Business Intelligence.

Ministry of Health Promotion & Sport, Toronto, Ontario (Mar 10 – Feb 11)

Project Manager/Business Lead for $1.5M Tobacco Inspection System Project

Performed project and business management capacity for complex application rationalization project and implementation in public health/decentralized environments. Upgraded and integrated new releases into third party systems interfacing within existing environment and workstation for mobile inspectors.

Applied Agile/Scrum approach within the SDLC for DevOps using Business Process Re-engineering and formulating policy and business use cases to ensure alignment with the Smoke Free Ontario Act (SFOA).

Identified gaps, analyzed and prepared business/functional specifications for tobacco inspection systems.

Installed mobile GPS unit with WI-FI offload capabilities to download inspection forms for mobile inspectors.

Multi-vendors relationship management ensuring end to end service performance meets agreed service levels.

Built and interfaced with high performance multi-disciplinary team including IT, business and vendor staff.

Managed central repository using MS SharePoint for storing, retrieval and security of project documentation.

Prepared project related documentation including weekly/monthly status reporting, project budget and critical paths tracking through MS Project and Gantt Charts.

Coordinated user-acceptance AODA testing and quality assurance for the tobacco systems.


UpKip, Toronto, Ontario (Oct 09 – Feb 10)

Project Manager/Business Analyst for $0.5M Knowledge Management Infrastructure Build Project

Performed research, developed strategic plan and documentation on Knowledge Management and Collaboration for e-commerce growth.

Strategized development and plan for implementation related to Knowledge Management with PLDC.

Custodian of the SharePoint project site to ensure content, access rights and security of document retrieval.

eHealth Ontario, Toronto, Ontario (Jan 09 – Sept 09)

Senior Business Analyst for over $3M various Healthcare Initiatives

Involved in various cross functional initiatives to enhance effectiveness of government infrastructure (e.g. network, servers) and application rationalization through alignment of business & service processes. Overall project planning, business process redesign and deployment of the web-based drug portal. Prepared project charter, managed project schedule and change management methodology for benefits evaluation project. Developed web-based drug portal toolkit and user training materials for the end users.

Facilitated project planning (work breakdown structure, resource allocation and budget development), process re-engineering, formulating policy, rollout of the expansion of the drug system and business/privacy/security fit gap analysis.

Identified business/systems/architectural requirements based on OPS best practices and UPM methodology.

Process flows improvement for the medication drug system using activity and use case diagrams.

Facilitated workshops/JAD sessions for affiliated hospitals, boarder health sectors, pharmacies and multi-disciplinary team.

Managed benefits evaluation project and work deliverables following PMLC/SDLC methodology with identified tools and key indicators for medication accuracy measurement and future improvement of EHR & EMR.

Developed and maintained multiple project plans through utilization of project management tools such as Gantt Charts, MS Project, critical path development and resource management for development operations project.

Facilitated training, coaching, and mentoring program and project management practitioners with industry best practices on program, project and portfolio management approach.

Managed project tasks, provided guidance and decision making on issues, risk controls and conflicts resolution.

Ministry of Health and Long-Term Care, Toronto, Ontario (Sept 07 – Dec 08)

Project Management Consultant for $10M Panorama Project

Engaged in the Project Management control of the large scale complex, data transformative change Panorama Project to adopt, implement and deploy Immunization Management (IM), Vaccine Ordering and Distribution and Communicable Disease/Outbreak Management (CD-OM) system modules through multi third parties systems integration in a multi-tiered environment that are available through the Pan-Canadian Public Health solution

Developed project scope, project charter, business cases, statement of work and work breakdown structure.

Developed and tracked integrated master schedule, resource estimates and budget to complete deliverables and meet client needs within the project timeline and forecasted budget changes using MS Project.

Developed and maintained integrated multiple project schedules, Gantt Charts and Resource Plan.

Participated in the multiple project procurement Request for Proposals (RFP) process for external services.

Completed multiple project documentation outlined in the UPM methodology based on OPS standards.

Change management assessment and plan to overcome resistance to change during all stages of projects.

Prepared status and financial reports. Monitored and decision making on project issues for Steering Committee.

Developed central repository using MS SharePoint 2010 for multiple project sites.

Developed processes/tools/templates for Impact/Fit Gap Analysis and Performance Reporting with overall business and technical implications of current and future decisions and actions.

Participated and contributed to the PMO presentations for the MB20 submission and approval of the Treasury Board/Management Board of Cabinet on the Restructured Project Plan.

Worked closely with the delivery groups, Canada Health Infoway, stakeholders, multi-disciplinary team to ensure successful completion and signing off of all deliverables, defined requirements with testing plans.

Governance built and support in alignment with project gating processes and TPS architectural checkpoints process.

Coached team building and user sessions to define specific performance indicator and measures progress towards achieving specific strategic objectives.

Identified, tracked and reported all project issues. Ensured user problems, needs and recommended business intelligence tools and solutions are handled in a timely fashion.

Conducted and participated in project retrospectives/lessons learned as required.


Continuing Care e-Health, Toronto, Ontario (Jun 06 - Sept 07)

Project Manager for $3.5M Clinical Assessment Data Warehousing Project (CADW)

Managed the initiation, development and deployment phases of this initiative. Successfully analyzed and specified business and technical requirements and ETL mapping of a clinical assessment data warehousing project. Provided metadata transformative and reporting delivery within the Data Strategy Initiative. Enabled Continuing Care eHealth to forecast and plan of future home care needs.

Developed project charter and reviewed project schedule using Primavera to migrate and transform clinical data from the enterprise Oracle database to the CADW.

Equipped resourcing and multi-disciplinary team with modern Oracle ERP tool for high level productivity.

Defined business/technical requirements and content transformation rules. Validated reporting data standards.

Researched vendors of ETL tools. Identified data conversion strategy, managed third party systems application rationalization cutover using ETL rules for data management, cleansing, data mart, metadata, audit trail, & BI tools.

Developed security and privacy standards and data models for the Data Warehousing project.

Developed test strategy and executed test plans to ensure that the solution meets all requirements.

Conducted research and recommended changes in services, products, protocols and standards to support development efforts and infrastructure procurement.

Developed user manual and technical handbook for health care sectors using various reporting/query tools.

Designed and developed Cognos Reports for CADW to meet clients’ requirements.

Liaison with vendors/contractors on contractor payments and participated in RFQ evaluation.

Smart Systems for Health Agency, Toronto, Ontario (Feb 06 – Mar 06)

Service Delivery Lead for $5M OLIS Project

Successfully identified the call centre and operational support requirements and business cases. Developed and implemented the service delivery procedures and use cases to support the production deployment of Ontario Lab Information System (OLIS).

Developed unified project standards/methodology tools, service catalogue and use case models for service delivery support, sponsorship and registration of EHR and users that require access to the OLIS system.

Governance structure built for the client and project support profile.

Updated all project documentation outlined in the UPM methodology, gating process based on OPS standards.

Ensured sufficient budget and resourcing for implementation and post implementation support.

Innovation Institute of Ontario, Toronto, Ontario (Jan 06 – Feb 06)

Business & Data Architect for $0.5M Healthcare Web-Based Application Rationalization Project

An immediate turnaround assignment to build a business model in UML format on Use Cases, Data Model, Data Flow, Process Flow, Activity Diagrams and Test Cases (using Power Designer and System Architect tools) for a web-based system (Factorial) that links healthcare research funding agencies, researchers and other players in the research and innovation domain. Performed feasibility studies for different upgrade projects, conversions and improvements.

Smart Systems for Health Agency, Toronto, Ontario (Jul 05 – Dec 05)

Project Manager for Multi $M Healthcare Initiatives

Worked for Infrastructure Services to support various healthcare providers. Developed multiple project scope, project charter, statement of work and work breakdown structure (WBS) for healthcare initiatives. Forecasted, tracked, documented and resolved solutions that balance critical business needs across call centre, operational support, internal and external multi-vendors within SSHA.

Developed detailed project schedules that matched with strategize solution.

Identified and analyzed requirements for network, hosting, registration and user training that are required to support the production deployment of new applications.

Developed client support/service procedures, incident/change management strategy, call centre registration & enrolment process, training material and operational manual based on the ministry’s & ITSM best practices.

Maintained multiple project documentation outlined in the UPM methodology based on OPS standards.

Defined service delivery approach and development operations of source models, use cases and business process

Reviewed changes in scope, identified actions for change request. Maintained project budget and resourcing.

Coordinated system IT integration test and Beta (early adopters’ pilot) test.

Monitored scheduled implementation through forecasting and business/system fit gap analysis.

Detailed forecasts of call centre metrics to ensure service delivery management and operational control.


Ministry of Health and Long-Term Care, Toronto, Ontario (Dec 04 – Jun 05)

Business Lead for $3M eMail Messaging Infrastructure Build and Operational Support

Managed all project scope, priority levels and project schedule. Developed a business propositions, data modelling, BPR for service delivery, full set of ITIL operational processes for the call center and upgraded the messaging infrastructure with the latest Outlook client software which improved the performance of the e-mail system.

Gathered and analyzed the enterprise messaging service and service support standards and requirements via on-line and call center research. Cost/benefit analysis of process improvements for the Human Services Cluster and iSERV.

Detailed review and researched of the current core service support processes, recommended remediation, and defined new service support and service delivery management processes based on the ITIL methodology to improve the enterprise messaging service delivery within MOHLTC.

Documented user requirements for messaging infrastructure and related application rationalization via use case modelling tools and various workshops, JAD, interviewing with stakeholders & users.

Tested server performance through network presentation statistics.

Facilitated work group training sessions. Evaluated and delivered business intelligence solutions within budget.

Established benchmarks for client satisfaction and implementation of the service performance measure framework.

Go Transit, Toronto, Ontario (Dec 04)

Business Continuity Consultant for $0.5 Feasibility Study on Disaster Recovery Project

Disaster recovery assessment, strategies and contingency plans for human resources, payroll and finance systems and networks through business/technical impact and fit gap analysis from conceptual to functional level, recovery approach and recommended business continuity measures to ensure continual operations in the event of a disaster to the existing Oracle ERP system.

Smart Systems for Health Agency, Toronto, Ontario (Apr 02 – Dec 04)

Project Manager / Senior Business Analyst for Multi $M Healthcare Initiatives

Managed large scale third parties systems integration with existing IT application development upgrade projects including email systems, directory services, web-based portal, network deployment and data migration. Executed project charters through tracking progress of work packages, critical paths and risk controls. Prepared business cases for management approval. Evaluated business intelligence needs for PMO office including reports/cubes. Adeptly managed and resolved project and resources issues through collaboration among internal and external project teams. Overall project management and service support to the PMO, Infrastructure Groups and Canada Health Infoway, with full accountability for project delivery, end-to-end management and performance indicators (using dashboard) of one or more projects/work packages.

Public Health Communications Portal (PHCP) – deployed PHCP Portal Suite (portal, network, e-mail messaging, and registration) for broader health sector. Gathered business and service requirements, integrated schedule building and tracking using MS Project, risks/issues analysis, tested releases, implementation readiness. Ensured enterprise-wide project reporting. Planned disaster recovery for the data migration of hosting services in the SSHA data center.

Community Care Connects Project (C3) – deployment of data network connecting 42 CCACs and 218 satellite offices for electronic exchange of Long Term Care information between Toronto CCAC and its service providers. Determined TPS and architectural needs of the secured email messaging and hosting services. Recommended PIA/TRA improvements for compliance with the privacy & security policies and unified project standards.

Integrated Public Health Information System (SARS & West Nile Projects) – Instrumental full system development life cycle of the iPHIS Oracle database application in respond to the SARS Emergency. Enhanced Outbreak database and infrastructure to meet public health priorities via integrated multiple data sources, improved data access. Test and support system integrations at third party labs. Generated reports using Cognos.

WAN RFP – Feasibility study and solutions n WAN solutions. Planned and executed WAN RFP procurement process, multi-vendor selection criteria to contract award. Managed benchmarking standard and process for vendor evaluation. Analysis of the infrastructure systems inclusive of LANs, WANs, internet, security and wireless implementations.

Data Centre Transition – Successfully managed a full project cycle to migrate a Data Centre. Performed application/server migrations between data centers. Facilitated risk controls management, vulnerability analysis, due diligence reviews and “gaps” control. Implemented service support and delivery management processes.

City of Toronto, Toronto, Ontario (Apr 00 – Mar 02)

Project Manager for $10M Data Retention Project and other Portal Built projects

Selected and managed multi-disciplinary team of IT, business/technical and external vendors through a complete PMLC and SDLC to ensure data staging access, data cleansing and/or archival of all identified historical electronic data in the amalgamated City of Toronto, on both mainframe and client server platforms.


Reviewed existing applications to identify historical data, data usage, and potential value in the future. Analyzed strategic value of data of each application with respect to legal requirements, management information, and political consideration. Recommended data retention and security policy for each application system.

Developed and prepared data models and process models using UML/Rational Rose.

Coordinated the delivery of sequenced work packages, monitored project plan execution to ensure deliverable completion and signing off on time and within budget. Troubleshoot/escalated project issues. Tracked change management activities. Prepared weekly project and financial report for executive review.

Defined project architectural and development operations approach use case modeling and portal built for the TEGH (Toronto East General Hospital) Project using browser-based Java application.

Analyzed business practices, business processes and data flows in the context of the Data Warehousing project

Feasibility study and recommended technologies upgrade for the Internet Telephone system and Voice over IP Card. This study involved broad coordination with subsidiaries and outsourcing companies of Nortel.

Developed RFP on Data Warehouse Tools, Data Marts development. Developed internal proposals for infrastructure upgrades including Data Warehousing, Enterprise Application Integration, Voice over IP, and Call Centre consolidation.

City of Toronto, Toronto, Ontario (Aug 99 – Mar 00)

Project Manager for $10M Year 2000 Project

Managed the development, operations and integration of on-line business and financial systems that used Oracle.

Performed change management process and AODA quality assurance on applications for Y2K readiness.

Developed strategic approach, work plan, work packages, and activities for Y2K Business Continuity.

Conducted risk controls management on hardware, software configurations and applications upgrade. Analyzed potential business disruption.

IBM Corporation, Toronto, Ontario (Oct 98 – Jul 99)

Senior Project Control Officer (client: Toronto Stock Exchange) for $10M Year 2000 Project

Managed overall project management activities of the $100M Y2K work on legacy financial systems at TSE.

Monitored project execution of Business Continuity program, including project cost benefit analysis and schedule using MS Project. Weekly status report to the Steering Committee on project progress and readiness.

Set up and execute Issue Management and Change Management plan. Resolved project issues.

Developed, launched and operated a performance indicators for Y2K projects.

Imperial Oil Limited, North York, Ontario (Oct 97 – Oct 98)

Application Consultant for $12M Year 2000 Project

Analyzed applications to formulate changes for Y2K readiness. Performed work on all phases of business planning, fit gap analysis, system design and development.

Conducted data modeling and logical database design using Power Designer.

Responsible for database implementation and documentation, planned and monitored database sizing, database creation, database backup and recovery, and database optimization.

Maintained financial data quality and ensured data inventories were assigned to appropriate custodians.

The Canadian Depository for Securities Ltd., Toronto, Ontario (May 97- Oct 97)

Systems Consultant for $5M Year 2000 Project

Analysed financial systems to create Y2K work plan.

Maintained inventory database to test Y2K compliance.

Developed Y2K project plan using Primavera.

Provided project management support services.

Prepared technical reports and presentation materials.


Ongoing Project Management Training and Courses, Toronto, Ontario (2003-2018)

Certified Project Management Professional (PMP), Project Management Institute, USA (2002)

Diploma of Business Management - MIS Major, Ryerson Polytechnic University, Toronto, Ontario (1996)

Contact this candidate