Security Customer Service

CURRICULUM VITAE

ABIGAEL JERONO

Kenya

Mobile No. +254*********

Email: ***************@*****.***

PERSONAL PROFILE

Date of Birth: 15/12/1991

Civil Status: Single

Gender: Female

Passport No: A2560241

Nationality: Kenyan

Language: English and Kiswahili

CAREER OBJECTIVE

Seeking for an opportunity in a reputable organization whereby my abilities like customer focus, communication skills, self-motivation and creative problem solving techniques can be highly utilized in a growth oriented and professional environment.

PERSONALITY

Ability to work with little supervision and maintain a high level of performance

Customer-oriented and friendly

Prioritization and time management skills

Working quickly without compromising quality

WORK EXPERIENCE

GROUP SECURITY SYSTEMS CERTIS INTERNATIONAL (DOHA QATAR)

ATTACHED TO: HAMAD INTERNATIONAL AIRPORT.

POSITION: SECURITY

DATE: December 2017 – November 2018

Main duties and responsibilities.

Checking passenger’s baggage and making sure they abide by Qatar Airways flight rules.

Screening bags using X-Ray machine to check whether they contain either prohibited or restricted items to ensure maximum security of passengers in the aircraft.

Directing passengers in the transfer area on where to go and making confirmation to passengers with some doubts.

Controlling passenger’s entry into the transfer area and ensuring they are in the right place.

Dealing with reasonable complaints/requests with professionalism and patience

Comforting nervous passengers and ensuring their safety as well confirming areas where they have doubt.

Adhere strictly to airport security guidelines while creating welcoming atmosphere to passengers and making sure that their Safety and security in the Airport environment and aircraft is maximized.

Controlling unruly passengers and solving issues which may have let to conflict to calm them down.

Checking traces of narcotics and explosives from passenger’s luggage and taking the right action in case its positive.

Giving detailed explanation to passengers in regards to prohibited or restricted items in the airport and aircraft.

Checking the functionality of the security systems and gadgets and making sure they are in good working condition for maximum security at all times.

ZION MALL [ELDORET KENYA]

POSITION: CUSTOMER SERVICE REPRESENTATIVE

DATE: February/2015 – November/2017

Main Duties/Responsibilities;

Listening and responding to customers’ needs and concerns

Providing information about products and services

Taking orders, determine charges, and oversee billing or payments

Reviewing or making changes to customer accounts

Handling returns or complaints

Recording details of customer contacts and actions taken

Research answers or solutions as needed

Refer customers to supervisors, managers, or experienced staffs who can help.

EDUCATIONAL QUALIFICATION

1999-2007 KAPCHUMBA PRIMARY SCHOOL.

Kenya Certificate of Primary Education

2008-2011 KIPKENYO SECONDARY SCHOOL

Kenya Certificate of Secondary Education

ADDITIONAL SKILLS AND SPECIFICATIONS

First Aid & Fire Fighting Training from ENERTECH (Qatar)

Certificate in Aviation security

Alarm control and insecurity measures

Skills in security procedures and emergency approach techniques from MOI (Qatar International Centre for Safety and Security Training.

Skills in computer package

HOBBIES:

Athletics and reading novels

Referees

Upon request

Declaration

I hereby do declare that the above stated information is true, correct and complete to the best of my knowledge and belief.

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