Manager Project

JIMMY L. WILSON, PMP, ITIL

Mobile: 404-***-**** E-mail: *****.*********@*****.***

Versatile results oriented, value based, technology leader with 25 years of IT strategic and tactical experience. Skilled in building dynamic teams and aligning their efforts with business goals.

Objective

Results oriented, customer centric professional with a focus in Portfolio, Program & Project Management supporting various enterprise business verticals. Interactive, multifaceted manager with successful implementations of complex large-scale programs and projects. Proficient at prioritizing deliverables, scheduling, organizing and presenting critical data in high-stress, time-driven environments. Adept at communicating with all levels of management within the organization, internal and external clients, implementation partners and vendors, and technical professionals. A strong leader and a resourceful and innovative team player.

Work Experience

Director PMO Consultant (9/2018 to Present) Georgia Department of Public Health, Atlanta GA

As the Consultant with the Georgia Department of Public Health (DPH) I ensured that strategic planning and alignment of the IT Portfolio to Enterprise Strategic RoadMap. Define metrics, tools and templates related to portfolio management, resource/capacity planning, scope/risks/issues management, budget/financial management. Created reports and presented portfolio status to C-Suite executives, developed project governance promoting innovation and standardization.

Establish a governance system for programs, and projects.

Direct all activities in the field of projects, programs and portfolios

Lead the process design, technical implementation and change management of an Enterprise Project & Portfolio Management (PPM) tool

Work with Principles to establish roadmap, baseline forecast, traceability matrices, and capacity plans

Director IT Services Operations (2/2016 to 8/2018) WellStar Health System, Atlanta GA

Leads a team of 61 + expert technicians providing hardware, application, and software support to over 21,000 users within 11 major hospitals and 250 + remote physician medical group practices surrounding the Metro Atlanta area and a team of 6 Technical Project Coordinators responsible for providing technical expertise and project support to functional Project Managers. Responsible for maintaining over 26,000 + endpoint devices. Managing Capital and Operational budgets, implementing critical business strategies, managing the development, installation, vendor selection, maintenance and repair of technology equipment. Spearheads multiple projects; providing project management process, tools, support, and overall IT Service Operations. Assuring project portfolio quality assurance, communication, controls, and strategically driving the department to single best practice solutions.

As a Program Manager oversaw a 53 million dollar One WellStar Epic Connect Hardware and Infrastructure Program. Resulting in implementing WellStars’s current EHR system of Epic within the six newly acquired hospitals and over 40 Medical Group Practices at West GA. Leading eight project teams, the scope of work consists of 52 Information Technology closet buildouts, over 1351 Wireless Access Point installations, and over 4500 hardware device deployments.

Leader, mentor, and teacher to 6 Technical Project Coordinators. Developed Project Management curriculum teaching WellStars’s Technical Project Coordinators the skills needed to attain their PMI, PMP, or CAPM certification. Emphasizing on the tools needed for leadership, development, independent critical thinking, time management, and teamwork.

Developed a cost reduction strategy that expanded WellStar’s current Managed Print Services plan to an Enterprise solution that includes Copy, Fax and Scan. Saving 3.5 million dollars over 5 years.

Manager IT Services Operations (11/2014 to 2/2016) WellStar Health System, Atlanta GA

Leads a team of 30 + expert technicians providing hardware, application, and software support to over 14,000 users within 5 major hospitals and 180 + remote physician medical group practices surrounding the Metro Atlanta area. Responsible for maintaining over 20,000 + endpoint devices, implementing critical business strategies by managing the development, installation, vendor selection, maintenance and repair of technology equipment. Sponsors multiple projects and oversees technical staff to ensure special specifications are met and integrated into WellStar’s standards and current practices.

Managed a 5.5 Million dollar MS Windows 7 migration. Microsoft XP reached End of Life for support and did not meet HIPAA and PCI compliance requirements. Roughly 13,500 XP devices were upgrades within, 5 hospitals, 1 former hospital (now a nursing home), 4 major administrative and IT sites, Approximately 180 WMGs (WellStar Medical groups), Laundry buildings, warehouses, R&D sites, Users’ homes and on the road (mostly laptops used by Home Health providers and others)

Senior IT Program Manager (04/2013 to 11/2014) WellStar Health System, Atlanta GA

As the Infrastructure Program Manager, I work closely with WellStar Executive Leadership and IT Managers to design, development, implement programs, and projects for WellStar Health System. Managed Infrastructure Programs through the complete Systems Development Life Cycle. Creating system specific project plans, activity and task sequencing, goals, deadlines, testing and implementation to the extent to which tasks can be performed concurrently. Developed and maintained associated project plan templates, supporting documentation, and monitors resource utilization and costs.

Successfully managed a $3.5 million in Network Infrastructure Hardware upgrade for the Epic EHR Implementation. Installed 7500 additional network data connections, 2000 power circuits, and 212 Cisco Catalyst 3850 Series Switches in over 5 major hospitals and 180 Medical group practices.

Managing the $300k in upgrade of digital and analog Avaya phones to IP Phones. The upgrade of Communication Manager 5.x on S8720 with MCC cabinets to Communication Manager 6.x on (2) DL360G7 Duplex Servers with dual power supplies with (14) G450 Media Gateways with dual power supplies (installed in 3 MDFs), 28 80 Channel Daughterboards, add 1,842 users to Modular Messaging, 825 IP Terminals, (2,053) Analog Devices, 32 Analog line/trunks, 24 Digital ports and (6) PRI’s.

Managed a $300 million wireless infrastructure upgrade of 160 WellStar Medical Group sites. Performed wireless survey’s, determined AP location based on power and cabling requirements, configured Wireless controllers and AP’s then preformed installations and finally conducted Wireless Access Point Testing, Validation, and Acceptance.

Senior IT Program Manager (02/2012 to 4/2013) Columbus Regional Healthcare System, Columbus GA

Responsible for overseeing and managing corporate level programs as well as large to medium projects. Directed full lifecycle projects to include initiation through deployment/warranty. Accountable for successfully planning, directing, and overseeing the day-to-day internal activities that support the management of assigned projects for all Project Managers assigned to the IT PM Office. Maintained project dashboards and all other project plans, resolves project team issues not resolved at lower levels. Responsible for the development, maintenance, and adherence to the PM Office Operation methodologies e.g. processes, procedures, standards, and templates.

Key Player in CRHS attaining $3.5 million in additional revenue by accomplishing the Meaningful Use Stage 1 Requirements. Successfully managing essential projects which permitted The Medical Center to meet a set of standards that are defined by the Centers for Medicare & Medicaid Services (CMS) Incentive Programs that governs the use of electronic health records and allows eligible providers and hospitals to earn incentive payments by meeting specific criteria before a set deadline.

A proven mentor, providing leadership and direction of the project, business teams, technical teams, change management teams, training teams, and end-users in achieving the corporate deliverables, on-time and on-budget.

Managed a program that produced a scalable LAN and WAN infrastructure with highly - available and redundant network connections. The program consisted of 18 projects spanning across all business units with a budget of $1.75 million.

Implemented cutting edge technology which allowed OB Physicians to review the external fetal monitoring strips and vital signs and patient status on an IPAD or a Smartphone. Dramatically increasing the quality of patient care.

IT Manager – Projects (11/2006 to 10/2011) National Geospatial- Intelligence Agency, Washington DC

Responsible for planning, managing implementing, and the successful delivery of assigned software deployment, infrastructure and system integration projects for the entire NGA enterprise. Extensive experience working in fast-paced environments and interfacing with cross functional, geographically distributed teams. Established project scope, goals, development, and implementation of a detailed plans to ensure the project is executed and meets the goals of the sponsor, drive issues through to resolution using the established methodology and management of change control procedures.

Manages relationships – quickly established relationships with key stakeholders throughout the IT organization. Obtains buy-in at project initiation – effectively conveys how the IT initiative contributes to the organization’s purpose and supports the business strategy. Leads global and offshore teams – works efficiently on enterprise-level IT projects across different time zones and global regions

Ensures project success – communicates project progress and engages IT senior leadership as necessary to address key issues for on-time delivery. Delivers results which achieves established goals/objectives and successfully delivers on client commitments.

Proven Leader - Lead a selectively manned Business Continuity Planning team responsible for the logistical plan on how the National Geospatial-Intelligence Agency (NGA) will recover from a full or partial shutdown by determining which critical functions are needed first after a man made or natural disaster.

Used PMI Project Management Methodologies to lead the upgrade of a $100 million in communications computer system including the replacement of obsolete hardware, and software with new LAN/WAN technology, completing the project $700k under budget.

Replaced over two miles of CAT5 unshielded twisted pair Fiber Optic cable in support of new and future critical Information Systems. Project was completed 2 weeks ahead of schedule, under budget and with less manpower specified in the project plan.

Developed objectives to maximize use of manpower responsible for prioritizing, processing and disseminating over 50,000 time sensitive messages agency wide, and ensuring 24x7 message handling capabilities and Ops/Intel availability to the NGA Director and executive staff.

Network Engineering Manager (6/2004 to 11/2006) National Geospatial- Intelligence Agency, Bethesda Maryland

Responsible for overseeing the activities of a multi-tiered 10 person staff, providing on and offsite engineering and technical support to network systems, and special IT support to the Director of the National Geospatial-Intelligence Agency (NGA), numerous base commanders, and other senior government leaders. Performed general management duties; including developing training plans which included hands on training encouraging career progression for employees, budget oversight and fulfilling manpower requirements.

Developed and implemented the first-ever traveling Command Center Communications Cell providing essential 24x7 communication expertise and messaging services to the Director, of NGA, Executive Committee, and Key Component Leaders anywhere on the planet.

Implemented essential in house training center responsible for training and certifying military officers and civilians on the proper handling and dissemination of classified and unclassified Defense Message System (DMS) and Multi-Media Message Manager (M3) special category message traffic. Directly responsible for the availability and integrity of worldwide alert and mass notification system (ENVOY),and specialized training for the Crisis Action Team (CAT) personnel ensuring constant state of readiness. Saving over 6% (400,000) in annual training.

Initiated network enhancements that cut down time for over 100 critical customer circuits to under 30 minutes; a 50% decrease.

Project team lead during the installation of a new ASX 4000 ATM switch conversion, which tripled bandwidth; increased circuit reliability from 92% to 99.5% supporting Operation IRAQI FREEDOM.

Help Desk Manager (6/2002 to 6/2004) 89th Communications group, Andrews Air Force Base, Maryland

Lead personnel as supervisor of the Help Desk/ Call Center which oversaw problem resolution for over 7,500 network customers supporting the 89th Airlift Wing who provided Special Air Mission support for the President, Vice President and other senior government leaders. Served as a technical liaison between the network control center (NCC), and unit workgroup managers, who performed tasks within the 24-hour command and control focal point; providing coordination between base agencies and required technicians.

Trained technicians to perform installations, preventative maintenance, removals, and relocations of Internetwork equipment critical to network system functionality

Led network administrator's troubleshooting efforts to isolate point of failure on network monitoring tools and orchestrated restoration of corrupt software files; problem eradicated with less than 48 hrs of service interruption

Analyzes network capabilities for over 50 high and low-rate circuits to determine hardware and software application requirements, providing the plan for a $2.3 million system upgrade.

Network Administrator (3/2000 to 6/2002) 89th Communications group, Andrews Air Force Base, Maryland

Performed network administration for over 75 Window servers, performing system backups, Power Shell and batch scripting, custom installations, application configuration, TCP, IP and DNS, Mail server installation, configuration, an diagnostics with POP, IMAP, and SMTP. Installed Microsoft patches and pushed to desktop and mobile clients, tested and pushed Windows server patches, maintained McAfee Antivirus server, built and racked servers to corporate specifications, planned backup and migration of data for decommissioned applications. Coordinated training that provided information protection and security awareness training to all the user of the Andrews AFB network information system.

Education

Master of Science in Management • Information Technology Management • Colorado Technical University 2008

Bachelor of Science • Internetworking Technology • Strayer University 2007

Associates of Applied Science • Information Systems Technology • Community College of the Air Force 2003

Associates of Applied Science • Electronic Systems Technology • Community College of the Air Force 2002

Certifications

PMI Project Management Professional (PMP) ITIL® v3 Foundation

Analytical Risk Management i.e. Business Continuity Planning Emission Security Manager (EMSEC)

Lean Six Sigma Yellow Belt Communication Computer System Ops

Inside and Outside Fiber Optic and Telephone Cabling Techniques

Professional Certificates

Project Management Systems Analysis and Integration

Networking and Telecommunications Database Management

Cisco Technologies

Professional Training courses

Executive Leadership Training Course Implementing the Delegation Process

Leader development & assessment Course Conflict Management

Management Skills for an IT Environment Lean Six Sigma

IT Strategic Planning Critical Thinking and Problem Solving

ITIL V3 Foundation Non Commissioned Officer Academy (NCOA)

Cisco Certified Network Associate (CCNA)

Clinical Applications

EHR Systems: EPIC, Cerner, Soarian Clinical and Financial, Meditech, Lawson ( INFOR), GE Perinatal, McKesson PACS, EDM

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