Customer Service Sales

Terri Gonzalez

**** */* ***** ****, Los Angeles, CA 90041, E-mail: **********@*****.***

Cell: 323-***-****

Objective To obtain a career with an organization that will utilize my business skills and abilities to benefit mutual growth and success.

WORK EXPERIENCE

Farmer John a Smithfield Company, Vernon, CA Feb 2006 – Mar 2019 Customer Service Coordinator

Order management of customer orders while adhering to Smithfield’s shipping schedules and minimum weight requirements

Assists in providing primary after sale support for each shipment by reviewing orders from customers; confirm products are ordered in correct quantities; confirm correct pricing and payment terms are reflected in the order

Work with customer and credit department’ work with purchasing to ensure products are shipped as expected

Ensure all customer orders are scheduled accurately and prior to the daily cut off time to prevent production and shipping errors

Monitor all orders in the area of responsibility to ensure timely and accurate communication with any issues

Handle all order changes necessary due to production shortages, incomplete information, missing funds and various other reasons

Maintain a professional and courteous relationship with customers to ensure a full understanding of their needs to enable effective and cost-efficient service and programs for both parties

Act as a liaison between external and internal customers

Provide timely resolution of both internal and external issues that may impede the service expectations of the customer

Coordinate the scheduling of shipments within the appropriate operating system Naca Logistics, Rancho Dominguez, CA Nov 2005-Feb 2006 FCL Customer Service

Process all CCP/CPO orders and keep the destination offices well informed of the status of routed traffic

Answer all correspondence the same day of receipt (with at least a status report)

Ensure that CCP is on file and all rating/ routing issues are resolved prior to booking/moving cargo Process bookings for all cargo:

Complete all stages of the booking process; booking/steamship/p/u/rating;

File tariff rate (one copy to Station Manager original retained in file:

Ensure that rate is confirmed on booking for S/and FF/routed traffic to avoid rate disputes:

Confirm all pick-up details and confirm receipt of P/U request with truck vendor:

Report any service failures or irregularities on the part of vendors (inland providers, steamship carriers, etc.) to local Station Manager:

Obtain all necessary information from customers and input the information accurately into the system :

Relay any special requirements and pertinent information to the terminal, the trucker and any other relevant party:

Keep customers(both internal and external)informed of any changes affecting their shipments

Prepare shipment file and pass to operations prior to first container action date: Act upon and respond routing orders, consignee profiles and purchase order nominations from overseas offices, including, but not limited to, contact with importer’s supplier(s) for presentation of routing order by telephone, subsequent mailing, appropriate follow up for cargo readiness and subsequent booking of cargo with attendant details, and appropriate correspondence with overseas offices to ensure and assure consignee’s satisfaction:

Fishking Processors, Inc., Los Angeles, CA May 1999-Nov-2005 Customer Service Coordinator

Chosen to manage customer service for Southern California, and the Northeast Region

Manage requirements of high revenue commercial accounts through extensive follow-up procedures.

Develop strong relationships with established accounts by providing service exceeding customer expectations.

Liaison between sales & marketing, financing, operations and food brokers to ensure total customer satisfaction.

Manage credit and deduction investigation and audits on account information for remote warehouse. Equity Marketing, Inc., Beverly Hills, CA May 1998-December 1998 Account Coordinator – Sales Administration

Managed accounts for Eastern and Western Region as well as provided customer support for all sales teams.

Approved orders, coordinated with customer service for processing, issued return authorization numbers and credit memos as necessary.

Worked with director, sales administration and brand manager on custom pack out requirements, i.e. disks, bilingual packaging, artwork, special packs, and customer SKU's.

Monitored customer order cycles (SAP) on reordering to avoid being over stocked or sold out.

Analyzed their file claims with freight companies, provided proof of delivery to the customer and managed miss shipments, defective/damaged merchandise.

Worked with operations to obtain availability and ship date information, tested requirements, consignee information FOB HK freight forwarder, notified the party, port of discharge and relayed information to sales. Nestle USA, Inc., Glendale, CA

April 1993-December 1997

Customer Service Representative – Foreign Trade Export Division

Trained database users such as sales and marketing, customer service, and credit departments.

Interact with clients and utilize excellent organizational skills to coordinate product orders, and provide detailed information on new products.

Coordinates warehouse transfers, samples, audits and record keeping. Process bill backs for credits, and allowances.

Manages club/chain, and retail accounts, order processing, including all aspects of customer billing, and invoice validation. .

Process all customer orders including EDI in a timely and accurate manner to facilitate superior on time and complete service to our customers. Recognize and reconcile any potential order conflicts such as delivery/shipping delays or out of stock situations to ensure customer orders will deliver on time and complete.

Liaison between sales and marketing, financing, operations and distributions and food brokers to ensure total customer satisfaction.

Process and inform brokers of upcoming price change, promotions and special pricing.

Work well in a self-managed team environment. Assist in the training of new customer service representatives.

Reviewed documents such as letters of credit, bank drafts, billing systems and wire transfers to ensure prompt execution and to verify materials were in accordance with import regulations and customer needs.

Analyzed incoming orders, assigned proper code and price and entered it into appropriate system.

Reviewed orders with material management, and coordinated shipment with export manager within customer deadline.

Prepared commercial invoice submitted and maintained customer records/ customer profile. Database Customer Service Representative - Logistic Services (Promoted)

Maintained high degree of accuracy in the entry/maintenance of customer products in various software systems.

Provided key account information and maintained archival set-up/change request files.

Updated customer profiles in a timely manner and general backhaul allowance instructions. Remittance Specialist - Credit Department (Promoted)

Analyzed customer remittance advice and bank documentation.

Researched outstanding invoices to be credited or deducted and ensured expenses were charged to appropriate account.

Performed collection calls, wire transfers, and customer voucher processing.

Interacted with customer as liaison to sales services. SKILLS

Computer Skills: Windows, Word, Excel, Outlook, SAP

Excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles.

Ability to working in fast paced environments with ability to think quickly and successfully handle difficult clients.

Customer Focused.

EDUCATION

Glendale College, Glendale, CA Nov-2002 Business Management

Contact this candidate