Shawna Chiang
*** ********* ** ****** ** *****
Phone: 858-***-**** E-Mail: ***********@*****.***
Objective
Talented administrative professional who continually maintains a positive attitude while interacting with ever- changing demands clients and broker services. Looking for a strong and leading general agency that can provide positive growth and opportunity for successful career in the insurance industry. Experience
Alliant Specialty insurance Services 3/16/15-2/1/18
• Provide superior administrative support to 5 underwriters
• Process and review client policies for submission to co brokers
• Maintain agent files including hard copy and E files.
• Conduct research and projects per department manager's assignment
• Process audit reviews for final, semi final and 2 y ear policies audit reviews The Producer’s Group 7/2013-5/2015
• Review, Submit and follow up with carrier contracting with strong sense of urgency and proficiency
• Establish and maintain strong relationships, resolving client concerns with brokers and insurance carriers
• Inputting agent broker information into database
• Coordinate and manage brokers with questions regarding appointments, state licensing, E&O, AML certifications
• Coordinate and lead conference calls and meetings with brokers and carriers to resolve issues pertaining to background reviews for contract approvals
• Update and maintain carrier and state regulations for 40 + carriers
• Organize, sort and process department correspondence
• Provide internal and external customer service support with excellent customer ratings New England Financial 10/2001 – 06/2003
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Greeted numerous visitors, including VIPs, and vendors and processing all mail order requests
• Register for securities through FINRA and process new agent license requests
• Data entry for new business applications
• Submit and type letter requests for agents
Education
P&C License for commercial and individual lines of authority 0K41133 effective 8/13/2015 to current
Mesa College 2001 -2002
Skills
• Excellent communication skills
• Expert in licensing for Life Insurance
• Works well under pressure
• Team builder
• Self starter
• Proven ability to multi task
• Goal and detailed oriented
• Proficiency in MS Office
• Excellent data entry skills
• Strong organizational skills
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