Manager Maintenance

Karl Pfeifer

**** ****** **** ****, *********, TN 38002 901-***-**** **********@*****.***

Professional Objective

Results oriented Director of Operations and Maintenance, seeking an opportunity to add value to a growing organization by supporting your initiatives, contributing my diverse capabilities, and maintaining a continuous improvement approach.

Skills

Mechanically Inclined

Team leadership

Self-motivated

Operations Management

Extremely organized

Staff development

Process implementation

Data analysis

Data management

Budgeting and finance

Interpersonal and written communication

Skilled in MS Office - Excel, Word, PowerPoint

Work History

Director Fleet Operations and Maintenance, 04/2001 to 01/2019

ServiceMaster – Memphis, TN

Director, Fleet Operations and Maintenance 2015 - 2019

Oversight of the U.S. and International fleet category, with over $90 M combined overall annual spend.

Operational analysis to ensure our safety, reliability, and operational standards are met.

Oversight of 700+ branches enterprise wide, with over 10,000 vehicles.

On-board numerous acquisitions every year, with fleet growth.

Manage the internal and external maintenance programs and agreements.

Develop national account maintenance and tire programs to control costs and support the branches.

Conduct branch audits to identify areas of non-compliance, training opportunities, and counsel branch personnel to ensure policy and procedure adherence.

Developed internal fleet maintenance adviser call center team to support our outsourced maintenance.

Developed various fleet reporting metrics to track and communicate branch performance and compliance.

Established supplier reimbursement policies to recover warranty and after-warranty failure expenses.

Lead cross-functional continuous improvement teams to develop, design, and enhance equipment configurations.

Manage procurement - chassis manufacturers (OEMs), various body builders, and equipment up-fitters to ensure our operational and safety specifications are met.

Sourced and implemented a fuel card program to control costs, identify fraudulent activity, and manage user compliance.

Developed exception and tracking reports to control areas of opportunity and manage field compliance.

Provide on-going professional and personal development opportunities for the team.

Previous positions held at ServiceMaster:

National Fleet Manager 2013 - 2015

Division, Fleet Maintenance Manager 2011 - 2013

Manager, 3rd Party Maintenance 2007 - 2010

Tire Program Manager 2004 - 2006

Fleet Maintenance Adviser (FMA) 2001 - 2003

Warranty Manager, 01/1997 to 01/2001

Ringhaver Equipment Company – Riverview, FL

Managed team of 4 warranty technicians and 2 support staff.

Increased warranty expense recovery from 96% to 98% with a total annual warranty expense of over $12 million.

Dealership warranty team leader and trainer for the implementation of a global computer system used by Caterpillar dealers.

Organize and conduct warranty related training seminars for internal and external customers for the construction, trucking, marine, and industrial industries.

Perform shop and field failure analysis related to various equipment and engine failures.

Identify and report product failure trends and hardships to help reduce customer operating expenses.

Warranty Manager, 1996 to 1996

Tampa Volvo and GMC Trucks – Tampa, FL

Managed warranty program for dealership to maximize returns from OEMs.

Perform shop and field failure analysis related to various equipment and engine failures.

Identify and report product failure trends and hardships to help reduce customer operating expenses.

Warranty Manager, 01/1992 to 01/1996

Thompson Power Corporation, Caterpillar Dealer – Memphis, TN

Warranty Manager 1995 - 1996

Promoted to Warranty Manager for West TN and locations in Mississippi.

Increased warranty expense recovery from 94% to 98% with total annual warranty expense of over $9 million.

Conduct warranty training seminars for internal and external customers for the trucking, marine, and industrial industries.

Conduct Caterpillar dealer audits to ensure compliance with tooling and system requirements.

Perform shop and field failure analysis related to various equipment and engine failures.

Identify and report product failure trends and hardships to help reduce customer operating expenses.

Diesel Mechanic 1992 - 1995

Diesel Mechanic - Engine rebuild (small to large bore), electronic diagnosis and repair, heavy duty brakes, dynamometer testing, and other general maintenance/repair items.

Technician, 01/1990 to 01/1992

Ryder Truck Rental – Memphis, TN

Started as a fuel/wash associate until a technician position opened.

Technician - preventative maintenance (PM), lighting/electrical diagnosis and repair, light and heavy duty brakes, minor engine repairs, change tires, and other general maintenance/repair items.

Education

Bachelor of Science: Manufacturing Engineering Technology, Engineering Technology, 2004

University of Memphis Memphis - TN

Associate of Applied Science: Mechanical Engineering Technology, 1995

State Technical Institute - Memphis, TN

Certifications

Board of Certified Safety Professionals - CSP and ASP

Automotive Service Excellence (ASE)

2015 ServiceMaster Leadership Program graduate

2011 ServiceMaster Foundations of Leadership and Business Communications

2003 Six Sigma Green Belt

Preventive Maintenance (PM) Certification (Ryder)

Applied failure analysis (Caterpillar)

Certified Caterpillar Technician

CAT PC Administrator

Warranty Certified - Caterpillar, Cummins, General Motors, Ford, and Volvo.

Affiliations

Board of Certified Safety Professionals, 2019

Automotive Service Excellence (ASE), 2019

National Automotive Fleet Association – Alabama Chapter, 2019

National Truck and Equipment Association (NTEA), 2019

Technology and Maintenance Council (TMC), 2018

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