Coordinator
Resume:
Andréa Staples
Houston, TX *****
******.*********@*****.***
OBJECTIVE
To obtain a challenge that will facilitate professional growth and create a platform for me to contribute to the company’s corporate goals and objectives.
WORK EXPERIENCE
Project Coordinator
Forum Energy Technologies-Valve Solutions, Houston, TX March 2018-January 2019
• Attracted potential customers by answering product and service questions about quadrant valves; various ball and butterfly valves and suggesting information about other products and services.
• Opened and maintained customer accounts by recording account information.
• Resolved product or service problems by clarifying the customer's complaint, determining the cause of the problem selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
• Maintained financial accounts by processing customer adjustments, recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepared product or service reports by analyzing customer information. Contract Specialist/ Proposal Coordinator
Lloyd’s Register Drilling-Oilfield Contractors and Services, Houston, TX November 2013-March 2018
• Drafted contracts for all Drilling management projects. Proposed alternative text/clauses to client contracts, as appropriate for the Company business. Ensured that the contract is thoroughly reviewed for legal, risk management, tax, and accounting issues prior to submitting to management for approval.
• Ensured proposal compliance through thorough examination of all RFQ/RFP documents.
• Orchestrated the proposal writing process so the end result is a cohesive document that addresses the criteria set forth in the RFP.
• Guided the writing and review of effective scopes of work for complex risk/value contracts as well as major capital projects.
• Managed post-award activities including receipt of contract obligations, written notices, amendments, contract extensions or renewals; responded to and negotiated complex contractor and company claims.
• Maintained Proposals budgets and forecasts from inception to completion of RFPs.
• Prepared formal responses to government proposals(RFPs) for IT consulting, sales, services, HW and SW installations including VoIP systems, Optical Transport systems and any major networking systems.
• Led teams in the sourcing process within business unit; formulated contract/bid documentation models. Created and applies bid evaluation criteria.
• Developed negotiation plans and leads negotiations for complex risk/value contracts and claims.
• Responsibilities included data entry of customer subscription agreements, invoices and credit memos, resolution of billing issues, correspondence, and oversight of monthly revenue report. Heavy interacted with Clients, Customer Service, and Accounts Receivable to ensure requests are addressed timely and accurately.
• Monitored and directed the business provisions of assigned contracts to ensure compliance with contractual terms and conditions. Advised the Contracts Manager regarding scope, financial, and risk issues of applicable contracts.
• Generated and maintained documentation for negotiating change orders. Prices and drafts change orders and amendments. Followed through to ensure that contractual coverage is implemented.
• Prepared letters to clients requesting approvals and interpretations required to comply with the provisions of the contract. Page 2 of 3
• Reviewed and monitored contracts, cooperative agreements, subcontracts, consulting agreements, teaming agreements, non-disclosure agreements, and other contractual documents.
• Fulfilled relevant reporting requirements, ensuring the accuracy and reliability of the information being reported, and resolving reporting issues as they arise.
• Liaised with senior management and underwriters on contract issues to ensure Company standards.
• Managed the documentation of procedures, processes and controls for department.
• Handled the tasks of approving and rejecting proposals for deviations from delivery schedules and contract specifications.
• Was responsible for maximizing administrative support productivity through the use of appropriate software and proficient application.
• Handled the tasks of generating reports for the purpose of management review.
• Prepared initial assessment of the technical, financial, schedule or any other unusual risks associated with a proposal.
• Worked with the Business Managers and Account Manager to prepare a proposal that met the objectives of the budget and timeline.
• Organized material and completed writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology.
• Primary responsibility was preparation and review of the proposal write-ups.
• Organized complex material, design, and develop proposals, white papers, presentations, and other documents.
• Maintained records and files of work and revisions.
• Developed effective methods for presenting and organizing information within proposals, such as templates and the use of tables and graphics.
• Prepared and led the Proposal Turnover weekly meetings with supporting documentation.
• Maintained knowledge of approved company vendors.
• Monitored Sales website and emails for job opportunities and downloaded various Requests for Bids and their corresponding amendments.
• Obtained assistance from other departments (Engineering, Contracts, Operation, etc.) as required to prepare the proposal.
• Clearly defined the Scope of Work and Services offered to the Customer and identify any clarifications or exceptions to the Customer’s inquiry.
• Obtained feedback from projects for “lessons learned” to incorporate in future proposals. Sales Coordinator
Express Energy Services-Oilfield Services Company, Houston, TX October 2012-August 2013
• Liaised between other departments and Clients to provide the service most suitable for everyone’s needs, cost and time restraints.
• Developed estimates, proposals and purchase orders.
• Assisted the sales team, focusing mostly on managing schedules and the distribution of any sales documentation.
• Obtained old contracts, ran reports on units, looked up rate information, customer information, status of orders, start-stop information.
• Required to produce reports on progress within the department and outline any developed strategies for improvement.
• Prepared and then followed up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them.
• Prepared and distributed all billing forms, credit requests, manual invoice requests, billing change requests after review and investigation of proper procedures for situation.
• Major interaction with Marketing, D.O.T, HR, AP and Operation teams.
• Assisted with Audit documentations.
• Updated Aestiva ERP system as needed.
• Responsible for overseeing any supercharges and evaluating any alterations to both external and internal staff.
• Monitored and maintained pending starts and stops for Units.
• Followed up on orders with sales/operations/field personnel.
• Provided daily assistance and support to all team members with office administrative tasks.
• Provided excellent attendance and punctuality.
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Leasing Professional
Davis Development-Property Management, Houston, TX April 2010-October 2012
• Performed a variety of duties associated with leasing and marketing of the community.
• Stimulated enthusiasm when providing information about the apartments and the community to the prospective resident and scheduled visits to the community.
• Determined the needs and responded promptly to resident needs and concerns while being pleasant, cheerful and tactful.
• Quickly closed new sales and leases apartments at an acceptable determined percent of total prospects.
• Effectively explained all lease and community policies to new and current residents.
• Supported the overall marketing efforts and offered input and suggestions in regard to promotions, advertisements, etc.
• Maintained an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
• Understood and complied with Fair Housing laws and standards.
• Gathered information about markets, competition, etc. and prepared monthly competitive survey reports to analyze the real estate market trends and conditions in the area.
• Monitored all vacancies and future vacancies in order to react proactively to future occupancy needs.
• Analyzed concerns associated with apartments which are slow to lease and offers recommendations to Community Director.
• Inspected on a regular basis all vacant apartments to ensure they are ready to show to prospective residents.
• Conducted follow-up activity with all residents in order to establish positive resident relations.
• Accurately and efficiently prepared and assisted with all leasing paperwork (i.e., applications, lease agreements and addenda, employment and credit checks, and leasing move-in packets).
• Completed follow-up thank you notes and call-backs with prospects after initial community visit.
• Maintained current resident files.
• Collected security deposits, rent, and all other funds associated with resident moves. EDUCATION
Marian College, Indianapolis, IN
Health and Public Service, 2003
Tucker School of Real Estate, Indianapolis, IN
Real Estate License, 2008
PROFESSIONAL SKILLS
Strong verbal and personal communication Tolerant to stressed situations Time management Client & Company relationship management Project management skills Multi-tasking Business development Self-motivated Resourcefulness Attention to detail & organized Initiative with a high level of energy Ability to successfully training others Conflict resolution High degree of contractual awareness & knowledge
COMPUTER SKILLS
Microsoft Word Publisher AX Internet Explorer Help desk Excel Dynamics CRM Aestiva Oracle StepUp
PowerPoint Epicor JDE Google Chrome Openair Offline Outlook Adobe Professional WebEx Creditsafe SalesForce
*References available upon request
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