Administrative Assistant Office
Resume:
Jessica Despres-Cater
Resume/C.V.
Calgary, Alberta
Ph: 587-***-**** E-mail: *****.*****@*****.***
Objective: Looking for a career position with growth opportunities as an Administrative Assistant in a challenging and fast-paced environment where my twelve years of experience providing administrative support will be a valuable and integral part of the organization. Knowledge skills and abilities:
A personable, energetic person who likes working with the public and excels in a team environment.
● Bilingual speaking and writing, French and English fluency
● Substantial experience and outstanding skills in customer service, effective working relationships and handling difficult situations with diplomacy and discretion.
● Accustomed to working in a fast-paced, high-pressure environment.
● Able to multitask and move back and forth between completing work assignments.
● Accustomed to managing personal workload effectively, efficiently and independently.
● Effective written and verbal communication skills.
● Experience training and managing others.
● Experience dealing with sensitive and confidential financial information, documentation and materials.
● Experienced with financial management practices.
● Computer literate. Proficient with the complete Microsoft Office Suite. Experience using Lotus Notes and corporate database applications.
Education and Training:
Canadian Career College -North Bay, ON - Office Administration Certification Degree - Graduated 2004
● Advanced Microsoft Office Suite certified
● Bookkeeping Principles, Quickbooks Computerized Accounting certified Gary Allan Secondary - Burlington, ON
● High School diploma
Employment experience:
Employment Staffing Agency: Multiple Contracts
Debutant Design - Office Administrator
Calgary, AB - June 2018 - August 2018
● Bank reconciliation, and managed employee payroll services
● Performed all AR/AP, bank reconciliations
Teshmont Consultants. - Administrative Assistant
Calgary, AB - January 2018 - June 2018
● Support with implementation of office processes and procedures.
● Acted as the main point of contact for the office; handled maintenance requests, managed office supply inventory, maintained the cleanliness of conference rooms and common areas,
● Facilitate scheduling of meetings
● Maintain hard copy and electronic filing systems
● Welcome and organize guests; welcome and assist visitors
● Assist with the preparation of Proposals, Project Change Notices and other documents
● Financial responsibilities, reconciliation of AP, AR invoicing,
● Prepared monthly client accruals
● Assist with Business Development
Marriott International Hotels - Marriott Town Place & Springhill Suites: Flamingo Crossings Resort Sales and Group Coordinator & Administrator
Winter Garden, Florida July 15-Feb 2017 (USA E2 Spousal Visa acquired)
● Sales and Event support to the Director of Sales and sales managers for all departments
● Assist with group tours, sales and marketing events and liaison on behalf of the new 498 total rooms two property franchise resort to travel agencies and other Disney World hotels
● Provide outstanding guest service at all times to ensure customer satisfaction
● Experience and lead manager/trainer for software programs: MARSHA, FOSEY, Sales Pro, MS Office programs design, YELP! and Tripadvisor.com
● Group and event management team leader
● Managed rooming lists, guest block bookings, billing/reconciliation and assisted in coordination with food and beverage department
● Creation of flyers and signage for events, documentation for leadership team meetings and maintained intercompany newsletter communications.
● *Maternity leave Feb 2017- present, relocation for husbands employment transfer to Calgary, AB July 2017) SITA – Site & Office Lead Administrator
Burlington, ON – January 2015 – April 2015 (relocated to Florida)
● Coordinated inbound and outbound packages and mail internationally
● Developed filing system and archived physical files.
● Preparing of documents for the directors to sign and after collecting signatures, scanning, printing and sending flies/documents.
● Support with implementation of office processes and procedures.
● Prepared and coordinated training for the internal staff, ie Health and Safety.
● Respond to requests and questions from HR head office Montreal
● Acted as the receptionist in screening calls and directing calls to appropriate recipient.
● Managing and planning travel arrangements for guests coming through the office for business meetings.
● Managed and planned luncheons for business meetings as well as team functions.
● Acted as the main point of contact for the office; handled maintenance requests, managed office supply inventory, maintained a cleanliness of conference rooms and common areas, ect.
● Played an integrated roll in the planning of office events and functions.
● Helped to organize team-building events for the staff.
● Other administrative duties, special projects assigned and data entry. BEVSTAFFCO INC - Office Manager & Lead Administrator Burlington, ON - July 2010 - April 2014
● Human Resource Management, Bookkeeping and Payroll
● Account Receivable and Accounts Payable management
● Recruiting support and maintenance of employee files.
● Ensured accuracy and completion of all documents for payroll and government issued paperwork
● Ensured the health and safety of all staff by designing workplace safety programs Ford Motor Company Credit Canada - Wholesale Representative – Bilingual Div. (French/ English) Oakville, ON - Feb 2008 to July 2010
● Provided excellent dealer service to Ford dealership personnel across Canada.
● Maintained dealer wholesale lines using various Ford financial software programs
● Assisted dealers with credit payments, paperwork, vehicle tracking.
● Assist with dealer unit order shipments and vendor payment processing
● Maintained a positive work relationship with peers and supervisors; accepting instruction, assignments to accomplish group objectives timely and accurately
● Assisted in numerous training programs for outsourced personnel for wholesale tasks and software
● Member of the Health and safety committee
● Implement process changes and ensure compliance with all applicable policies, procedures and guidelines in order to achieve compliant ratings
● Organize dealer finance transaction daily including all manual documentation
● Effectively utilize phone system by adhering to schedules
● Inform Dept. Managers, Team Leads and COM of backlogs, dealer dissatisfaction issues Investors Group Financial Securities - Financial Administrative Assistant Victoria, BC April 2007 – Feb 2008
● Provides day-to-day operation and administrative support to Financial Consultants.
● Responsible for maintain electronic schedules, billing and budget records.
● Processes online trading transactions.
● Organizes and maintains client files adhering to records management practices.
● Primary contact for client correspondence adhering to corporate standards and policies Elite Golf Cruises LLC via Celebrity Cruise Lines - CSR to the onboard Golf Professional Ft. Lauderdale, Florida Dec 2006 – April 2007
● Presented information to all guests regarding services offered in the golf department
● Assisted with the organization and preparation of numerous golf excursions in ports of call
● Assisted the Golf Professional in creating an enjoyable environment and experience for all guests
● Booked lessons and took excursion registration
● Responsible for billing and reconciliation
Hospitality & Restaurant Industry
● 9+ years experience as a Server
Volunteer work
-Hamilton Hawks Girls Hockey Association - Atom Team manager 2013
-Food for Life Foundation
● Annual food drives participant and volunteer - Host of Annual Bevsupport Invitational Golf event 2010-2012 raising over $25,000 in charity donations
-‘50 meals for 50 Families’ Christmas season 2012, 2013
● Charity that sponsored 50 complete Christmas dinners for families in need in Halton Region & Battered Women’s Shelters
Thank you for your time and consideration.
Contact this candidate