Jessica Despres-Cater

Resume/C.V.

Calgary, Alberta

Ph: 587-***-**** E-mail: ac8yz1@r.postjobfree.com

Objective: Looking for a career position with growth opportunities as an Administrative Assistant in a challenging and fast-paced environment where my twelve years of experience providing administrative support will be a valuable and integral part of the organization. Knowledge skills and abilities:

A personable, energetic person who likes working with the public and excels in a team environment.

● Bilingual speaking and writing, French and English fluency

● Substantial experience and outstanding skills in customer service, effective working relationships and handling difficult situations with diplomacy and discretion.

● Accustomed to working in a fast-paced, high-pressure environment.

● Able to multitask and move back and forth between completing work assignments.

● Accustomed to managing personal workload effectively, efficiently and independently.

● Effective written and verbal communication skills.

● Experience training and managing others.

● Experience dealing with sensitive and confidential financial information, documentation and materials.

● Experienced with financial management practices.

● Computer literate. Proficient with the complete Microsoft Office Suite. Experience using Lotus Notes and corporate database applications.

Education and Training:

Canadian Career College -North Bay, ON - Office Administration Certification Degree - Graduated 2004

● Advanced Microsoft Office Suite certified

● Bookkeeping Principles, Quickbooks Computerized Accounting certified Gary Allan Secondary - Burlington, ON

● High School diploma

Employment experience:

Employment Staffing Agency: Multiple Contracts

Debutant Design - Office Administrator

Calgary, AB - June 2018 - August 2018

● Bank reconciliation, and managed employee payroll services

● Performed all AR/AP, bank reconciliations

Teshmont Consultants. - Administrative Assistant

Calgary, AB - January 2018 - June 2018

● Support with implementation of office processes and procedures.

● Acted as the main point of contact for the office; handled maintenance requests, managed office supply inventory, maintained the cleanliness of conference rooms and common areas,

● Facilitate scheduling of meetings

● Maintain hard copy and electronic filing systems

● Welcome and organize guests; welcome and assist visitors

● Assist with the preparation of Proposals, Project Change Notices and other documents

● Financial responsibilities, reconciliation of AP, AR invoicing,

● Prepared monthly client accruals

● Assist with Business Development

Marriott International Hotels - Marriott Town Place & Springhill Suites: Flamingo Crossings Resort Sales and Group Coordinator & Administrator

Winter Garden, Florida July 15-Feb 2017 (USA E2 Spousal Visa acquired)

● Sales and Event support to the Director of Sales and sales managers for all departments

● Assist with group tours, sales and marketing events and liaison on behalf of the new 498 total rooms two property franchise resort to travel agencies and other Disney World hotels

● Provide outstanding guest service at all times to ensure customer satisfaction

● Experience and lead manager/trainer for software programs: MARSHA, FOSEY, Sales Pro, MS Office programs design, YELP! and Tripadvisor.com

● Group and event management team leader

● Managed rooming lists, guest block bookings, billing/reconciliation and assisted in coordination with food and beverage department

● Creation of flyers and signage for events, documentation for leadership team meetings and maintained intercompany newsletter communications.

● *Maternity leave Feb 2017- present, relocation for husbands employment transfer to Calgary, AB July 2017) SITA – Site & Office Lead Administrator

Burlington, ON – January 2015 – April 2015 (relocated to Florida)

● Coordinated inbound and outbound packages and mail internationally

● Developed filing system and archived physical files.

● Preparing of documents for the directors to sign and after collecting signatures, scanning, printing and sending flies/documents.

● Support with implementation of office processes and procedures.

● Prepared and coordinated training for the internal staff, ie Health and Safety.

● Respond to requests and questions from HR head office Montreal

● Acted as the receptionist in screening calls and directing calls to appropriate recipient.

● Managing and planning travel arrangements for guests coming through the office for business meetings.

● Managed and planned luncheons for business meetings as well as team functions.

● Acted as the main point of contact for the office; handled maintenance requests, managed office supply inventory, maintained a cleanliness of conference rooms and common areas, ect.

● Played an integrated roll in the planning of office events and functions.

● Helped to organize team-building events for the staff.

● Other administrative duties, special projects assigned and data entry. BEVSTAFFCO INC - Office Manager & Lead Administrator Burlington, ON - July 2010 - April 2014

● Human Resource Management, Bookkeeping and Payroll

● Account Receivable and Accounts Payable management

● Recruiting support and maintenance of employee files.

● Ensured accuracy and completion of all documents for payroll and government issued paperwork

● Ensured the health and safety of all staff by designing workplace safety programs Ford Motor Company Credit Canada - Wholesale Representative – Bilingual Div. (French/ English) Oakville, ON - Feb 2008 to July 2010

● Provided excellent dealer service to Ford dealership personnel across Canada.

● Maintained dealer wholesale lines using various Ford financial software programs

● Assisted dealers with credit payments, paperwork, vehicle tracking.

● Assist with dealer unit order shipments and vendor payment processing

● Maintained a positive work relationship with peers and supervisors; accepting instruction, assignments to accomplish group objectives timely and accurately

● Assisted in numerous training programs for outsourced personnel for wholesale tasks and software

● Member of the Health and safety committee

● Implement process changes and ensure compliance with all applicable policies, procedures and guidelines in order to achieve compliant ratings

● Organize dealer finance transaction daily including all manual documentation

● Effectively utilize phone system by adhering to schedules

● Inform Dept. Managers, Team Leads and COM of backlogs, dealer dissatisfaction issues Investors Group Financial Securities - Financial Administrative Assistant Victoria, BC April 2007 – Feb 2008

● Provides day-to-day operation and administrative support to Financial Consultants.

● Responsible for maintain electronic schedules, billing and budget records.

● Processes online trading transactions.

● Organizes and maintains client files adhering to records management practices.

● Primary contact for client correspondence adhering to corporate standards and policies Elite Golf Cruises LLC via Celebrity Cruise Lines - CSR to the onboard Golf Professional Ft. Lauderdale, Florida Dec 2006 – April 2007

● Presented information to all guests regarding services offered in the golf department

● Assisted with the organization and preparation of numerous golf excursions in ports of call

● Assisted the Golf Professional in creating an enjoyable environment and experience for all guests

● Booked lessons and took excursion registration

● Responsible for billing and reconciliation

Hospitality & Restaurant Industry

● 9+ years experience as a Server

Volunteer work

-Hamilton Hawks Girls Hockey Association - Atom Team manager 2013

-Food for Life Foundation

● Annual food drives participant and volunteer - Host of Annual Bevsupport Invitational Golf event 2010-2012 raising over $25,000 in charity donations

-‘50 meals for 50 Families’ Christmas season 2012, 2013

● Charity that sponsored 50 complete Christmas dinners for families in need in Halton Region & Battered Women’s Shelters

Thank you for your time and consideration.

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