OBJECTIVE

Obtain a leadership position using my combined skills of excellent communication, sales presentation, problem solving, customer service, team-building, conflict management, training, and prospecting to contribute to the success of a dynamic business organization. Use my enthusiastic attitude, tenacious determination and ability to motivate co-workers to increase their efforts and improve productivity while impacting the community around them.

CAREER EXPERIENCE

Specialty Department Supervisor

Home Depot, Newark, DE September 2018 – Present

Responsibilities:

Manage sales expert team in Kitchen Design, Floor & Wall, Major Appliances Departments

Hire, train, coach, & develop team

Lead by example with exceptional customer experience, sales, developing leaders

Exceed sales plans & maintain a pipeline of customer leads & measures for future sales

Perform team member mid-year & annual performance reviews

Assistant Branch Manager

PNC Bank, Midway Branch, Wilmington, DE June – September 2018

Responsibilities:

Manage world class team

Manager branch operations

Lead by example with exceptional customer experience, sales, developing leaders

Exceed sales goals

Manage team’s road map to success

Perform team member mid-year & annual performance reviews

Sales Manager

Red Lion MedGas Consultants, Inc., September 2014 – January 2018

Red Lion Medical Safety, Inc.

Responsibilities:

Develop new business

Achieve sales plan goals

Build sales volume

Build customer relationships

Selling services for medical gas systems, biomedical equipment, anesthesia equipment inspection services.

Selling new source equipment: vacuum pumps, air compressors, control panels, alarm panels

Selling table top autoclaves and maintenance agreements for existing equipment.

Maintain elevated level of customer satisfaction.

Performed technician functions as needed to assist team in meeting deadlines.

Accomplishments:

Increased Medical Gas System service contracts by 40% through Fiscal year 2018

Increased Medical Gas System Component Equipment sales by 30%, exceeding supplier’s expectation

Increased Autoclave equipment & service contracts by 60% through Fiscal 2018. Led the effort to create this new line of service business.

Increased Biomedical Equipment service contracts & equipment sales by 25% though fiscal 2018.

Developed new prospecting opportunities through professional association membership & volunteering for committees.

Represented my company for the Board of Directors, Society of Plumbing Engineers, Philadelphia Chapter

Regional Sales Manager

The Home Depot Interiors, Pennsauken, NJ September 2013 – 2014

Responsibilities:

Recruit hire and train sales team for Kitchen & Bath installation services

Achieve sales plan goals

Build sales volume

Build store relationships

Motivate team

Maintain elevated level of customer satisfaction

Accomplishments:

Achieved Top Sales Recognition as #2 sales producer November 2013

Chosen to lead & train various branches on prospecting & lead generation

Selected as Pilot Branch to rollout & train other teams on new Bath Remodel program.

Helped develop, train, and present new iPad technology

Recognized by corporate leadership as a strong contributing partner across company divisions

District Sales Manager

The Home Depot Exteriors, Robbinsville, NJ March 2008 – September 2013

Responsibilities:

Recruit, hire and train sales team for exterior installation services like roofing, siding, windows

Achieve sales plan goals

Build sales volume

Build store relationships

Motivate team

Maintain elevated level of customer satisfaction

Began in this position as a sales representative August 1999 &was promoted to Sales Manager within six months & served in this role through October 2002

October 2002-February 2004Accepted assignment to lead branch office in New Castle, PA serving 40 Home Depot stores in Pittsburgh/Cleveland market.

Accomplishments:

Consistently exceeded sales goals

Outpaced performance metrics.

Captained leadership projects

Developed innovative marketing displays & trained management peers for implementation

Lead volunteer efforts for community service projects.

During New Castle, PA assignment, restaffed production & sales teams, built store relationships, managed operations & led branch teams to exceed metrics.

Bank (Branch) Manager

National City Bank, Youngstown, OH February 2006-February 2008

Responsibilities:

Recruit, hire and train staff

Improving existing consumer account relationships in addition to prospecting and adding new ones

Performance appraisals, goal-setting and coaching of team

Partner with Small Business Bankers to expand branch services

Participated in community events to build relationships

Accomplishments:

Consistently exceeded performance goals & achieved performance incentives

Developed business line partnerships to create new prospecting partnerships & sales results

Partnered with professional organizations such as Chamber of Commerce to expand community relationships

Business Development Officer, Retirement Plans

First Merit Bank, Akron, OH March 2004-February 2006

Responsibilities:

Prepare RFPs (requests for proposals)

Create sales presentations

Develop referrals from existing clients

Partnered with other departments to expand services

Participated in community events to promote vision

Accomplishments:

Mastered Sales Force Software to manage effective use for prospects, referrals & follow up

Led department in sales during Fiscal 2005

Developed professional association & community organization relationships to expand sales footprint

Senior Plan Administrator, Department Supervisor

Trustar Retirement Services, (Principal Financial Group) Wilmington, DE April 1984-June 1999

Responsibilities:

Perform customer service duties

Handled larger cases with plan assets of $1 to 10 million.

Maintain good relationship with clients

Manage teams ranging in size of 5-15

Representative for large 401(k) and pension plans

EDUCATION

Bachelor of Science (B.S.) – Business Administration

Goldey Beacom College, Wilmington, DE – April 1983

AFFILIATIONS &

Board of Directors September 2016 - Present

American Society of Plumbing Engineers

Philadelphia Chapter

Affiliate Liaison

Love of Christ Church, Bear, DE September 2011-Present

Small Group Director

Oversight for upward of 70-80 small groups. This ministry represents 600-700 participants each semester. Responsible for developing coach team, recruiting and training leaders, and leading the effort to grow participation.

EPA Certification Lead Testing April 2013

Completed certification course and testing to administer lead testing for home improvement installations as required by EPA.

ASSE Certification 6005 Medical Gas Systems April 2015

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