Social Media Customer Service
Resume:
PROFESSIONALRESUMÉ
ADDRESS: *, ******** ******, *** ******, Ikeja, Lagos.
LINKED-IN PROFILE: https://www.linkedin.com/in/jaiyeoba-olubunmi-21307a142/
E-MAIL: *****************@*****.***
MOBILE: 081********; 080********
JAIYEOBA, OLUBUNMI RACHEAL
PROFILE
CAREER PROFILE
A dynamic and result-oriented operations professional with experience in office administration, client relationship management and capacity development with laudable achievements within the technology space.
Well-honed business development, customer service and people management skills that have fostered strategic business relationships and alliances to accelerate organizational growth and support the actualization of short and long term objective of a company to become competitive at a global level.
PERSONAL DATA
Sex:
Female
Date of Birth:
28th July, 1994
Nationality:
Nigerian
Marital Status:
Single
SKILLS SUMMARY
Top Class Administrative Skills
Hands-On Client Relationship Management Skills
Good Training and Knowledge Development Skills
Good Presentation and Client-Facing Skills
Sound Knowledge of Microsoft Office Suites
Ability to leverage social media to market company products and services
Experience in Customer relationship management tool
ACADEMIC & PROFESSIONAL QUALIFICATIONS
NYSC Discharge Certificate
2017
Microsoft Office Professional Training
2016
B A. History and International Studies, University of Ilorin
2012 – 2016
TRAINING & KNOWLEDGE DEVELOPMENT PROGRAMS
Customer and Client Relationship Training
Customer Loyalty Training
Social Media Training
Creative Marketing Training
Effective Communication at the Workplace & Interpersonal Relationship Training
Human Resource Management Training
Project Management Professional Training
Emotional Intelligence
E-lance workshop on business skills
PROFESSIONALRESUMÉ
Soft Skills Capacity Building
HOBBIES
Reading
Singing
Swimming
WORK EXPERIENCE
DATA VERIFIER/CUSTOMER SERVICE AGENT
Oct 2018 –March 2019
Enterprise Business Info Systems in Affiliation with Bank of Industry (BOI)
19b, Chris Efuyemi, Onanuga Street,
Off Johnson Omorinre Street,
Lekki Phase 1, Lagos
Responsibilities
Attend to inbound calls on a daily basis
Proffer solutions to complaints received
Verification of data on the GEEP TraderMoni Project
Provide answers to clients
Verifying over 300 customers outbound calls on a daily basis
CLIENT RELATIONSHIP/FRONT DESK OFFICER
Techspecialist Academy Dec 2016 – August 2018
Plot B372, Ibadan Street
Penthouse Estate III, Off Pyakasa Road
Lugbe, Abuja.
Responsibilities
Responsible for organizing training and the day-to-day operations, of the Academy
Resource support as required by the VP Strategy and Training Development
Facilitated lead conversion activities and Sales Pipeline Management
Supervise Personal Development and Training coordination of staff
Strategic Client Relations and alliances on behalf of the Academy
Supervises, coordinates and reviews the daily work of staff responsible for maintenance of grounds and facilities, cleaning, coordinating event setup/tear-down, and general functions.
Partake in the business development activities of the Academy
Handle complaints and specific customer’s requests
Monitor stock and order office supplies
Registering new prospects in Customer Relationship management tool
Achievements
Spearheaded a team in the implementation of the Personal Development Plan initiative for all staff of Techspecialist Consulting Limited
Successfully implemented four (4) iterations of the core Technology Bootcamp and WorkProductivity Training for fresh graduate.
Organized multimedia advertisement campaign to propagate brand awareness for Techspecialist Academy.
Facilitated the adoption of a management checklist to enable smooth operational oversight of the Academy.
Successfully implemented one (1) animation training for fresh graduate.
PROFESSIONALRESUMÉ
REFERENCES
Ladi Amusu
VP Training and Strategy
Techspecialist Academy
******@*********************.***
Okubote Adewunmi Olayinka
Sourcing and logistics accountant
Nigerian Brewries
********.*******@********.***
Lanre Yusuf
Head of Business Development/Operations
Techspecialist Consulting Limited
******@*********************.***
JAIYEOBA OLUBUNMI RACHEAL 3 P a g e
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